Senior Bilingual Licensed Customer Engagement Specialist – Health Insurance Outreach & Retention Champion, Remote Full‑Time, Driving Personalized Coverage for Families at brighthush

Welcome to brighthush – Where Health Coverage Meets Human Connection

At brighthush, we’re more than a health‑insurance provider – we’re a movement dedicated to empowering families and individuals with clear, compassionate, and personalized coverage solutions. With a legacy spanning nearly a century, our team has pioneered actuarial models, integrated AI‑driven risk assessment, and continually raised the bar for quality, affordability, and customer empowerment. As we expand across the United States, we’re looking for bilingual leaders who can translate that legacy into everyday conversations with our clients.

Why This Role Matters

As a Senior Bilingual Licensed Customer Engagement Specialist, you will be the voice that guides families through the often complex world of health insurance. Your conversations will shape the customer experience, influence retention, and ultimately safeguard the well‑being of countless households. Working remotely, you’ll enjoy the flexibility of a home‑office environment while being part of a high‑performing, collaborative team that values continuous learning and professional growth.

Key Responsibilities

• Outbound Outreach & Lead Generation: Execute high‑volume outbound calls using our advanced dialing system and curated prospect lists. Engage prospects with empathy, professionalism, and a deep understanding of their unique health needs.
• Customer Education & Guidance: Translate complex health‑insurance concepts, benefits, and enrollment steps into clear, accessible language. Tailor information to each individual’s circumstances, ensuring they feel confident and informed.
• Script Adherence & Regulatory Compliance: Follow approved scripts and regulatory guidelines while maintaining a natural, conversational tone that builds trust and rapport.
• CRM Mastery & Data Integrity: Accurately record all interactions, follow‑ups, and outcomes in our CRM. Ensure data integrity, audit readiness, and timely updates to customer profiles.
• Issue Resolution & Escalation: Identify customer concerns, provide immediate solutions, and appropriately escalated complex issues to specialized teams. Act as the first line of defense against churn.
• Data Protection & Privacy: Safeguard sensitive customer information in compliance with privacy laws, company policies, and industry standards.
• Inbound Support & Call Management: Handle incoming calls and inquiries, providing timely assistance and redirecting to the right resources when necessary.
• Continuous Improvement & Learning: Participate in training, coaching, and cross‑functional learning to refine skills and stay current on product updates, compliance changes, and industry trends.
• Team Collaboration & Knowledge Sharing: Work closely with teammates and partners across departments to deliver a seamless, end‑to‑end customer experience. Share best practices and contribute to process enhancements.
• Performance Analytics: Track key metrics such as call volume, conversion rates, and customer satisfaction scores. Use data insights to refine outreach strategies and improve outcomes.

Essential Qualifications

• Active Accident & Health Insurance License in your state of residence.
• Fluency in both English and Spanish (verbal and written).
• Proven customer‑service experience, preferably in a call‑center or health‑insurance environment.
• Excellent communication skills—able to convey complex information in a clear, concise manner.
• Strong empathy and active listening skills, enabling you to navigate sensitive conversations with professionalism.
• High attention to detail and meticulous record‑keeping abilities.
• Self‑motivation and the ability to thrive independently while remaining an engaged team member.

Preferred Qualifications

• Experience in high‑volume outbound calling, healthcare, Medicare, or sales support roles.
• Prior remote work experience with proven productivity in a home‑office setting.
• Knowledge of consumer protection regulations and data privacy laws.
• Comfortable with technology platforms such as CRM systems, call‑routing software, and virtual collaboration tools.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine passion for helping people and a commitment to delivering exceptional service.
• Communication Excellence: Mastery of both written and verbal communication in English and Spanish.
• Problem‑Solving Agility: Ability to think on your feet, troubleshoot issues, and propose effective solutions.
• Data‑Driven Decision Making: Comfortable analyzing metrics, tracking performance, and using insights to improve outcomes.
• Adaptability & Resilience: Thrives in a fast‑moving environment, handles change gracefully, and remains positive under pressure.
• Team Collaboration: Works well with cross‑functional teams, shares knowledge, and contributes to a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Senior Bilingual Licensed Customer Engagement Specialist, you will have the chance to:

• Advance to senior specialist or team lead roles, taking on greater responsibility and influence.
• Transition into product management, compliance, underwriting, or analytics functions.
• Earn industry certifications in health insurance, customer experience, or data privacy.
• Participate in leadership development programs, mentorship initiatives, and cross‑departmental projects.
• Attend annual conferences, webinars, and workshops to stay ahead of industry trends.
• Lead or co‑lead internal initiatives such as process improvement projects or community outreach programs.

Work Environment & Culture at brighthush

brighthush champions a culture of inclusivity, innovation, and continuous learning. Our remote‑first approach means you can work from anywhere while staying connected through:

• State‑of‑the‑art communication tools (Zoom, Teams, Slack).
• Regular virtual team huddles and cross‑departmental knowledge sharing.
• Access to a robust learning portal featuring courses on product knowledge, compliance, and soft skills.
• A supportive manager who provides clear goals, constructive feedback, and career guidance.
• Peer recognition programs that celebrate achievements and milestones.
• Flexible scheduling that respects work‑life balance while meeting business needs.

Compensation, Perks, and Benefits

This full‑time, remote position offers a competitive hourly rate of $24.00 per hour, with potential for overtime and performance bonuses. While the exact benefits package may vary, typical perks include:

• Health, dental, and vision insurance (individual and family plans).
• Flexible paid time off and a generous holiday schedule.
• 401(k) retirement plan with company match.
• Wellness stipend and mental health resources.
• Employee assistance program and continuous learning credits.
• Regular virtual team events and community outreach opportunities.
• Home‑office stipend to help set up a productive workspace.
• Technology allowance for high‑speed internet, headset, and other essential tools.

What Success Looks Like

The ideal candidate will be a customer‑centric professional who thrives on making a tangible difference. Success in this role means:

• Consistently meeting or exceeding outbound call and conversion targets.
• Delivering a personalized experience while adhering to compliance standards.
• Maintaining a high level of customer satisfaction scores.
• Actively seeking feedback and applying it to improve performance.
• Demonstrating resilience in handling challenging conversations with grace.
• Contributing to team knowledge bases and process improvements.
• Driving measurable improvements in retention and customer lifetime value.

How to Apply

If you’re a licensed insurance professional who thrives on connecting with people, solving problems, and delivering exceptional service, we invite you to join brighthush. Bring your passion for customer advocacy and your bilingual fluency to a role that makes a real difference every day.

Ready to help customers navigate their health insurance journey with confidence? Apply today and become part of a team that values innovation, integrity, and impact.