Senior Bilingual Licensed Customer Engagement Specialist – Remote Health Insurance Support & Outbound Outreach (Spanish & English) – Champion of Customer Advocacy, Compliance & Family Empowerment at brighthush

About brighthush

brighthush has stood at the forefront of the health‑insurance landscape for over ninety years, consistently redefining how families protect themselves and their loved ones. From pioneering safety standards to mastering advanced pricing models, telematics, and next‑generation device and identity protection, brighthush has always set the benchmark for excellence. Our mission is simple yet powerful: to empower every customer with the knowledge, tools, and support they need to navigate their health coverage with confidence and peace of mind. As a leader in the industry, brighthush blends deep expertise with a forward‑thinking culture that places the customer at the heart of everything we do.

Why This Role Matters

As a Senior Bilingual Licensed Customer Engagement Specialist, you become the trusted voice that guides families through the complexities of health insurance. Your conversations shape how customers understand and access vital products, ensuring they feel informed, supported, and confident. Working from the comfort of your own home, you’ll still feel the pulse of a collaborative, high‑energy team that values flexibility, customer advocacy, and continuous growth. This role is not just a job—it’s a chance to make a tangible difference in people’s lives.

Impactful Outcomes You’ll Deliver

• Help families navigate coverage options, leading to better health outcomes and financial security.
• Drive customer satisfaction scores by providing clear, empathetic guidance.
• Contribute to brighthush’s reputation as a trusted partner in health‑insurance.
• Influence product development through frontline insights and customer feedback.

Key Responsibilities

• Outbound Outreach Excellence: Execute high‑volume outbound outreach using approved dialing systems and curated customer lists, consistently meeting or exceeding daily call targets.
• Relationship Building: Build rapport quickly and create positive, lasting customer experiences through professional, empathetic communication.
• Product Education: Educate customers about available programs, services, benefits, and next steps, ensuring they feel informed and confident.
• Script & Compliance Adherence: Follow approved scripts and compliance requirements while maintaining an authentic, conversational tone that reflects brighthush’s brand values.
• CRM Mastery: Accurately document every customer interaction and follow‑up activity within our state‑of‑the‑art CRM system, ensuring data integrity and audit readiness.
• Issue Resolution: Identify customer needs, answer questions, and, when necessary, elevate complex issues to the appropriate specialist or escalation team.
• Data Privacy & Security: Safeguard sensitive customer information and comply with all privacy, regulatory, and company policies, including HIPAA and state‑specific guidelines.
• Flexibility & Adaptability: Support inbound calls and other service initiatives as business needs evolve, demonstrating flexibility and a willingness to adapt.
• Continuous Learning: Participate in ongoing training, coaching, and development activities to continuously refine your skills and stay current on industry trends.
• Team Collaboration: Collaborate with teammates and cross‑functional partners to deliver a seamless, customer‑centric experience that aligns with brighthush’s strategic goals.

Essential Qualifications

• Active Accident & Health Insurance License in your state of residence (mandatory).
• Fluency in both Spanish and English (bilingual proficiency is required).
• Strong customer service background with a genuine passion for helping others.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Proven ability to build trust, demonstrate empathy, and navigate sensitive conversations with professionalism.
• Comfortable working within a structured environment that follows established processes and scripts.
• Exceptional attention to detail and meticulous documentation habits.
• Self‑motivated, dependable, and capable of thriving independently while remaining highly engaged with a team.

Preferred Qualifications

• Experience in call center, healthcare, health insurance, Medicare, sales support, or customer engagement roles.
• Prior remote work experience with proven productivity in a home‑office setting.
• Background in high‑volume outbound calling environments.

Core Competencies & Skills

• Customer‑Centric Mindset: Always putting the customer’s needs first and striving to exceed expectations.
• Compliance & Regulatory Knowledge: Understanding of industry regulations, privacy laws, and licensing requirements.
• Communication Excellence: Ability to articulate complex concepts in simple, relatable terms.
• Problem‑Solving: Quick thinking and resourcefulness in resolving customer inquiries and objections.
• Adaptability: Comfortable shifting between outbound and inbound responsibilities as business demands change.
• Team Collaboration: Willingness to share best practices, support teammates, and contribute to a positive team culture.
• Data Integrity: Commitment to accurate, timely, and compliant record‑keeping.

Career Growth & Development Opportunities

At brighthush, we believe in nurturing talent from within. As a Licensed Customer Engagement Specialist, you will have the opportunity to:

• Advance to senior specialist roles or team lead positions, taking on greater responsibility and influence.
• Transition into product management, compliance, or training and development, leveraging your frontline experience.
• Participate in leadership development programs and mentorship initiatives that accelerate your career trajectory.
• Take on cross‑functional projects that broaden your skill set and deepen your industry knowledge.
• Earn certifications and credentials that enhance your professional profile and marketability.

Work Environment & Culture at brighthush

While this position is primarily remote, you will be part of a vibrant, collaborative team that values:

• Flexibility: Choose a schedule that works for you while meeting business objectives.
• Professional Growth: Continuous training, coaching, and cross‑functional learning opportunities.
• Customer Advocacy: A culture that places the customer at the center of everything we do.
• Team Spirit: Regular virtual team huddles, knowledge sharing sessions, and social events.
• Innovation: A workplace that encourages you to challenge the status quo and shape the future of protection.
• Inclusivity: A diverse environment where every voice is heard and valued.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $24.00 per hour, complemented by a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, dental, and vision insurance options.
• Retirement savings plan with company match.
• Paid time off and flexible holiday scheduling.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee assistance program and 24/7 support.
• Technology stipend for home‑office equipment and high‑speed internet.
• Annual performance bonuses and recognition programs.

How to Apply & Next Steps

If you are a licensed insurance professional who thrives on connecting with people, solving problems, and delivering exceptional service, we invite you to join our team. Bring your bilingual expertise, your passion for customer advocacy, and your drive to make a meaningful impact on families every day.

Ready to help customers navigate their health insurance journey with confidence? Apply Today and become part of a winning team that is shaping the future of protection.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not sponsor employment‑based visas for this position.