Senior Bilingual Spanish Customer Experience Champion – Remote 2nd Shift Sales & Support Lead for Live Social Shopping Excellence at brighthush

Welcome to brighthush – Where Live Shopping Meets Unforgettable Customer Journeys

At brighthush, we’re not just a platform; we’re a movement that transforms everyday online shopping into a vibrant, real‑time social experience. By blending live video, interactive storytelling, and instant purchasing, we bring families, friends, and communities together in ways that feel personal, authentic, and exhilarating. With a portfolio that spans iconic home décor, fashion, and lifestyle brands, we serve millions of shoppers worldwide who crave connection, convenience, and confidence in every click.

Why This Role Is a Game‑Changer

Imagine working from the comfort of your own home in Tennessee, yet having a direct, measurable impact on customers across the globe. As a Senior Bilingual Spanish Customer Experience Champion, you’ll be the voice that shapes brighthush’s reputation, drives revenue, and creates unforgettable moments for our users. Your expertise will help us maintain the high standards that have made brighthush a household name in live social shopping.

Key Responsibilities

• Customer Engagement: Deliver exceptional, personalized service to Spanish‑speaking customers, ensuring every interaction reflects brighthush’s commitment to quality and care.
• Problem Solving & De‑Escalation: Diagnose and resolve product, order, and account issues swiftly, turning potentially negative experiences into positive outcomes that reinforce trust.
• Sales & Upselling: Identify and promote relevant products during each interaction, contributing to revenue growth while maintaining a customer‑first mindset.
• Order Management: Process payments, confirm refunds, place orders, and analyze account data accurately and efficiently.
• High‑Volume Call Handling: Manage a fast‑paced call queue, maintaining quality and speed without compromising service standards.
• Technical Support: Troubleshoot your own technical issues and collaborate with IT when necessary to keep your workstation running smoothly.
• Team Collaboration: Report to an assigned Customer Service Supervisor, share insights, and participate in continuous improvement initiatives.
• Shift Flexibility: Work weekends, holidays, and additional hours as required, earning shift differentials and incentive bonuses.

Essential Qualifications

• Minimum 12 months of customer service experience, preferably in a call center or retail environment.
• Fluency in both Spanish and English, with strong verbal and written communication skills in both languages.
• Proven ability to handle high‑volume, fast‑paced call environments while maintaining accuracy and professionalism.
• Experience navigating multiple computer systems and screens simultaneously.
• Strong problem‑solving skills and a calm, empathetic approach to de‑escalating challenging situations.
• Self‑motivated, disciplined work‑from‑home habits with a distraction‑free environment.
• Reliable high‑speed internet connection and a dedicated workspace that meets brighthush’s technical requirements.
• Availability to work 2nd shift hours, weekends, holidays, and additional hours as needed.

Preferred Qualifications

• Experience in a bilingual customer service role within a retail or e‑commerce setting.
• Knowledge of CRM platforms and order‑management systems.
• Previous exposure to live social shopping or digital marketing initiatives.
• Background in sales or upselling, with a track record of meeting or exceeding targets.
• IT troubleshooting skills and familiarity with common office software (e.g., Microsoft Office, Google Workspace).

Skills & Competencies

• Communication: Clear, concise, and engaging communication in both Spanish and English.
• Customer‑Centric Mindset: Passion for delivering outstanding customer experiences and building lasting relationships.
• Adaptability: Ability to thrive in a dynamic, evolving environment and quickly learn new tools or processes.
• Time Management: Efficiently balance multiple tasks while meeting performance metrics.
• Team Player: Collaborative attitude, open to feedback, and eager to share best practices.
• Technical Aptitude: Comfortable troubleshooting hardware and software issues and seeking help when needed.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Experience Champion, you’ll have clear pathways to advance into senior support roles, team leadership, or cross‑functional positions across our brand portfolio. We offer:

• Structured training programs covering product knowledge, sales techniques, and advanced customer service skills.
• Mentorship from experienced supervisors and peers.
• Access to internal job boards and career development workshops.
• Opportunities to participate in special projects, such as product launches or customer experience initiatives.

Work Environment & Culture at brighthush

Our remote team is united by a shared commitment to excellence, innovation, and inclusivity. You’ll enjoy:

• A flexible, results‑oriented work schedule that respects your personal life.
• Regular virtual team huddles, knowledge‑sharing sessions, and social events.
• A culture that celebrates diversity, equity, and belonging, ensuring every voice is heard.
• Access to digital collaboration tools that keep you connected with colleagues across the globe.

Compensation, Perks, and Benefits

We offer a competitive base pay of $15.00 per hour, plus a $0.60 bilingual differential. Additional shift differentials and incentive bonuses are available based on performance and call volume. As a remote employee based in Tennessee, you’ll also receive:

• Health, dental, and vision coverage starting on day one.
• 401(k) retirement plan with company match.
• Paid time off (vacation, sick leave, personal days).
• Parental leave and family‑support benefits.
• Employee Assistance Program (EAP) for mental health and well‑being.
• Paid volunteer hours and community‑service opportunities.
• Exclusive discounts on brighthush products and partner offers.
• Tuition reimbursement for approved courses and certifications.

Our Commitment to Inclusion

brighthush is an equal‑opportunity employer committed to fostering an inclusive workplace where all team members feel valued and empowered. We provide a barrier‑free hiring process and reasonable accommodations throughout the application and employment journey. If you require assistance, please contact us at [email protected].

How to Apply

Ready to bring your bilingual expertise and customer‑service passion to brighthush? Click the link below to submit your application and join a team that rewards innovation, collaboration, and customer delight.

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Join brighthush – Where Your Voice Makes a Difference

At brighthush, every call is an opportunity to create memorable moments for our customers and to grow your own career. If you thrive in a fast‑paced, customer‑centric environment and are eager to contribute to a leading live social shopping experience, we want to hear from you. Apply today and become a vital part of the brighthush family.