Senior Bilingual Spanish Customer Experience Specialist – Remote Automotive & Dealership Support Leader with Advanced CRM, Connected‑Car, and Warranty Expertise for Global Brand Partnerships

Welcome to brighthush – Where Automotive Customer Experience Meets Innovation

At brighthush, we are redefining the way automotive brands connect with their customers. With a global footprint that spans vehicle ownership, dealership support, and connected‑car services, we empower OEMs, dealers, and service providers to deliver seamless, trust‑based experiences at every touchpoint. Our remote contact center model taps into a diverse talent pool, ensuring that every interaction is handled by a culturally attuned professional who truly understands the nuances of vehicle ownership in a multilingual world.

In an era where the customer journey extends far beyond the showroom, brighthush stands at the intersection of technology, service, and human connection. We partner with leading automotive brands to create a unified experience that keeps drivers satisfied, loyal, and safe on the road. By blending cutting‑edge data analytics with empathetic communication, we help brands turn routine service calls into moments of delight and trust.

Why This Role Matters

As a Bilingual Spanish Customer Experience Specialist, you will be the frontline advocate for Spanish‑speaking customers and dealership teams. Your work will directly influence customer satisfaction scores, loyalty metrics, and the overall perception of the automotive brands we serve. Every call you handle is an opportunity to turn a potential frustration into a story of exceptional service, reinforcing the brand’s commitment to quality and care.

Key Responsibilities

• Customer Interaction & Advocacy – Engage with Spanish‑speaking customers via phone, chat, or email, actively listening to their concerns and providing empathetic, timely solutions.
• Dealership Collaboration – Partner with dealership personnel to coordinate service appointments, warranty inquiries, and recall notifications, ensuring seamless communication across all touchpoints.
• Problem Resolution & Escalation – Research complex issues using internal knowledge bases and external resources, determine the best resolution path, and manage the escalation process when higher‑level support is required.
• Recall & Customer Support Program Guidance – Educate customers and dealerships on recall procedures, available support programs, and next steps, ensuring compliance and customer peace of mind.
• Warranty & Connected Services Support – Assist with warranty coverage questions, explain dealership processes, and troubleshoot connected‑car features such as infotainment, navigation, and mobile app integration.
• Technical Assistance & Troubleshooting – Provide step‑by‑step guidance for in‑vehicle technology issues, including phone pairing, multimedia systems, and connectivity problems.
• Research & Investigation – Leverage internal systems, online references, and cross‑functional teams to uncover accurate solutions for unique or complex customer concerns.
• Multi‑Tasking Excellence – Navigate multiple software applications simultaneously while maintaining active listening, accurate documentation, and clear communication.
• Clear & Compassionate Communication – Translate technical information into plain language, adapting tone to meet each customer’s emotional state and cultural context.
• Attendance & Professionalism – Demonstrate reliable punctuality, maintain a distraction‑free workspace, and adhere to performance metrics and quality standards.

Essential Qualifications

• Fluency in Spanish and English, both written and spoken.
• Minimum of 1–2 years of customer service experience, preferably in automotive or technical support.
• Strong communication skills with the ability to build rapport quickly.
• Proficiency in using CRM systems, knowledge bases, and multi‑app workflows.
• High attention to detail and excellent documentation habits.
• Ability to remain calm and solution‑focused under high‑volume, high‑stress conditions.
• Self‑motivated, with a proven track record of meeting or exceeding performance targets.
• Adaptability to frequent process changes and continuous learning.

Preferred Qualifications

• Experience with automotive warranty or recall processes.
• Knowledge of connected‑car technologies (e.g., Apple CarPlay, Android Auto, telematics).
• Previous remote contact center experience with a structured schedule.
• Familiarity with dealership operations and terminology.
• Experience in coaching or mentoring junior team members.

Skills & Competencies for Success

• Emotional Intelligence – Empathy, patience, and the ability to de‑escalate tense situations.
• Problem‑Solving Mindset – Analytical thinking and resourcefulness to find solutions quickly.
• Technical Aptitude – Comfortable learning new software and troubleshooting hardware/software issues.
• Time Management – Prioritization of tasks in a fast‑paced environment.
• Collaboration & Teamwork – Ability to work independently while seeking help when needed.
• Accountability & Ownership – Taking responsibility for the entire customer journey.

Career Growth & Learning Opportunities

At brighthush, we believe that every interaction is a chance to grow. Our structured career ladder for customer experience professionals includes:

• Progression from Customer Service Representative to Senior Advisor, Team Lead, or Manager.
• Access to specialized training in automotive technology, warranty management, and connected‑car ecosystems.
• Mentorship programs pairing new hires with seasoned experts.
• Annual performance reviews that identify skill gaps and recommend targeted learning paths.
• Opportunities to cross‑train in other service lines, such as technical support or sales assistance.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, continuous learning, and customer obsession. Our remote contact center is built on:

• Collaborative virtual teams that celebrate successes and share best practices.
• Regular “coffee chat” sessions with leadership to discuss strategy and innovation.
• A transparent performance dashboard that empowers employees to track progress.
• Annual virtual retreats and team‑building activities that strengthen camaraderie.
• Commitment to work‑life balance, with flexible scheduling and generous paid time off.

Compensation, Perks, and Benefits

While the base hourly rate starts at $16 per hour (including a bilingual Spanish premium), we also offer:

• Performance‑based incentives and quarterly bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid training and certification programs.
• Referral bonuses through our “Referral for Life” program.
• Employee assistance programs and wellness resources.
• Access to a digital learning platform with courses on automotive trends, customer service excellence, and leadership.

How to Apply

If you are passionate about delivering outstanding customer experiences, thrive in a fast‑paced environment, and want to grow your career in the automotive industry, we want to hear from you. Join brighthush and become a key player in shaping the future of vehicle ownership support.