Senior Business Analyst & Conversational AI Lead – B2B Chatbot Innovation, Node‑RED Strategy, Enterprise Digital Engagement Architect – Shape AI‑Powered Customer Journeys at brighthush

About brighthush

brighthush is a global pioneer in digital transformation, turning complex business challenges into elegant, scalable solutions that empower enterprises worldwide. With a vibrant headquarters in Kyiv and a bustling innovation hub in brighthush City, we bring together more than 500 seasoned engineers, designers, and strategists. Our roots trace back to a leading telecom operator, granting us unparalleled industry insight, robust infrastructure, and a global reach that fuels our mission: to create experiences that unlock new levels of efficiency, customer satisfaction, and competitive advantage.

Why brighthush?

At brighthush, we blend deep technical expertise with a culture of continuous learning, collaboration, and entrepreneurial spirit. Every team member is encouraged to experiment, iterate, and bring fresh ideas to life. Whether you’re a seasoned professional or an emerging talent, brighthush offers a platform where your contributions shape the future of digital communication.

Our people thrive in an environment that rewards curiosity, values diverse perspectives, and celebrates bold thinking. We believe that the best solutions emerge when business insight meets technical excellence, and we provide the resources, mentorship, and autonomy to make that happen.

Role Overview

We are seeking a dynamic Senior Business Analyst & Conversational AI Lead to spearhead the design, development, and refinement of B2B chatbot solutions built on Node‑RED. In this pivotal role, you will serve as the bridge between business objectives and technical execution, ensuring that every feature delivers real value to our enterprise clients.

As the voice of the customer and the guardian of the product vision, you will collaborate with cross‑functional teams, shape product strategy, and drive the continuous improvement of our conversational AI platform. Your expertise will help us stay ahead of market trends, deliver superior user experiences, and maintain our reputation as a leader in enterprise chatbot innovation.

Key Responsibilities

• Strategic Product Leadership: Own the product vision for B2B chatbot initiatives, translating high‑level business goals into actionable roadmaps that align with market demands and company strategy.
• Cross‑Functional Collaboration: Partner with analysts, developers, designers, and product managers to translate business needs into clear, testable product features.
• Solution Ideation & Evaluation: Identify innovative chatbot concepts, assess technical feasibility, and evaluate business value to recommend the best course of action.
• Stakeholder Engagement: Work closely with internal teams, external partners, and end‑users to ensure alignment on requirements, technical compatibility, and user experience.
• Requirements Engineering: Gather, analyze, and document functional and non‑functional requirements, creating detailed use cases, user stories, and acceptance criteria.
• Conversational Flow Design: Architect conversational flows and dialogue trees for B2B users, ensuring clarity, efficiency, and compliance with business rules.
• Process Documentation: Produce and maintain functional and technical documentation for business processes, configuration, and maintenance of chatbot solutions.
• Backlog Stewardship: Own the product backlog, facilitate grooming sessions, and ensure that the team has a clear, prioritized roadmap.
• Quality Assurance & Continuous Improvement: Oversee test implementation, collect user feedback, and propose iterative improvements to enhance functionality and performance.
• Tool & Technology Selection: Evaluate and recommend tools, technologies, and techniques that align with project goals and organizational standards.
• Mentorship & Knowledge Sharing: Coach junior analysts, share best practices, and foster a culture of learning and innovation within the team.
• Market & Competitive Analysis: Monitor industry trends, competitor offerings, and emerging technologies to keep our chatbot solutions at the forefront of innovation.
• Business Case Development: Build compelling business cases, ROI analyses, and financial models to secure stakeholder buy‑in and funding for new initiatives.

Essential Qualifications

• Minimum of 3 years of hands‑on business analysis experience in a product‑centric environment.
• Proficiency in creating solution artifacts such as UML diagrams, use cases, business rules, and functional specifications.
• Strong grasp of Scrum methodology and the BA’s role within Agile teams.
• Deep understanding of web standards, protocols, and data formats (REST, SOAP, JSON, XML, HTTP, FTP, TCP, etc.).
• Experience with low‑code engineering and configuration in Node‑RED.
• Solid knowledge of SDLC principles and CI/CD pipelines.
• Excellent communication, facilitation, and stakeholder management skills.
• Analytical mindset with strong system thinking capabilities.
• Team player who thrives in cross‑functional collaboration and can navigate ambiguity with confidence.
• Proven ability to translate complex business challenges into clear, actionable requirements.

Preferred Qualifications (Nice to Have)

• Hands‑on low‑code programming experience.
• Familiarity with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, or MS SQL Server.
• Experience applying architectural patterns like SOA, DDD, monolith, and design patterns.
• Background in designing RESTful APIs.
• Basic knowledge of mobile development technologies.
• Experience leading integration projects across heterogeneous systems.
• Proficiency with Atlassian tools (Jira, Confluence, Bitbucket).
• Experience with AI/ML concepts and natural language processing frameworks.
• Knowledge of compliance standards such as GDPR, ISO 27001, or SOC 2.

Skills & Competencies

• Business Acumen: Ability to translate complex business challenges into clear, actionable requirements.
• Technical Fluency: Comfortable working with APIs, data formats, and low‑code platforms.
• Problem‑Solving: Strong analytical skills to dissect problems, identify root causes, and propose effective solutions.
• Communication: Exceptional written and verbal communication, capable of articulating ideas to both technical and non‑technical audiences.
• Adaptability: Thrive in fast‑paced environments, quickly pivoting priorities as business needs evolve.
• Collaboration: Proven track record of working effectively with cross‑functional teams.
• Leadership: Ability to guide discussions, influence decisions, and mentor junior analysts.
• Strategic Thinking: Visionary mindset that aligns product initiatives with long‑term business goals.
• Customer‑Centricity: Deep empathy for end‑users and a relentless focus on delivering value.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Access to a comprehensive learning library and internal knowledge base.
• Regular workshops, hackathons, and tech talks led by industry experts.
• Mentorship programs pairing you with senior leaders across domains.
• Clear career pathways—from Business Analyst to Product Owner, Solution Architect, or Technical Lead.
• Opportunities to work on high‑impact projects that shape the future of enterprise communication.
• Annual conference sponsorships and certifications in emerging technologies.
• Cross‑departmental rotation programs to broaden your skill set.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and inclusivity. You’ll find:

• Flexible work arrangements—choose between office, hybrid, or fully remote setups.
• A collaborative atmosphere where ideas are valued and experimentation is encouraged.
• Regular team‑building events, both virtual and in‑person, to strengthen bonds and celebrate successes.
• Open communication channels with leadership, ensuring your voice is heard.
• A commitment to work‑life balance, with generous vacation policies and flexible scheduling.
• Inclusive hiring practices that celebrate diversity in all its forms.
• Employee resource groups that support professional growth and community building.

Compensation, Perks & Benefits

While specific figures vary based on experience, we offer a competitive salary package complemented by:

• Performance‑based bonuses tied to project milestones and company growth.
• Health and life insurance coverage for you and your immediate family.
• Well‑being initiatives, including access to a corporate psychologist and wellness programs.
• Reimbursement for mobile communication expenses to keep you connected.
• Paid time off, public holidays, and flexible vacation policies.
• Opportunities for remote onboarding and continuous learning support.
• Equity options for senior roles, aligning your success with the company’s long‑term vision.
• Annual wellness stipend and gym membership discounts.

How to Apply

Ready to make a tangible impact on the future of B2B communication? Submit your application through our careers portal or click the link below to join our team.

Apply to This Job

Closing Statement

At brighthush, we believe that great ideas deserve the right platform to flourish. If you’re passionate about bridging business strategy with innovative technology, enjoy collaborating across disciplines, and thrive in a culture that rewards curiosity and initiative, we want to hear from you. Join us and help shape the next generation of intelligent, enterprise‑grade chatbot solutions.

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