Senior Client Experience Associate - Travel and Hospitality

Description We are looking for a Senior Client Associate to join our Delivery team, specifically focusing on the UK, Ireland, Iberia, and the Americas. This role plays a crucial part in ensuring a seamless, high-quality experience for our travelers. From advising clients on trip planning to handling on-the-ground support and post-trip feedback, you will be a key player in maintaining excellent customer relationships. In this position, you will report to the Delivery Director for the region and work closely with internal teams to manage every aspect of the customer experience. This is an exciting opportunity for someone with a passion for travel, strong communication skills, and a proactive approach to problem-solving. Company Culture and Environment We promote a supportive, mission-driven work environment with a collaborative and passionate team. Our culture encourages sharing knowledge and insights, ensuring that every team member contributes to our collective success. Career Growth and Development Opportunities We offer unlimited access to digital lectures, audio guides, and in-person tours. Additionally, there is an annual learning & wellness stipend to support personal and professional growth, allowing team members to continually develop their skills. Detailed Benefits and Perks

• A tech stipend to ensure you have the tools you need to succeed.
• Flexible PTO policy, including minimum recommended time off and parental leave.
• A fully remote work environment with the flexibility to work from anywhere in the US (near a major metropolitan area preferred).

Compensation and Benefits

• Competitive salary based on experience.
• Comprehensive health benefits.
• Professional development opportunities.

Why you should apply for this position today If you’re passionate about travel, customer service, and creating unforgettable experiences, we’d love to hear from you! This position allows you to shape extraordinary travel experiences for clients around the world. Skills

• 3-5 years of experience in the travel or hospitality industry.
• Strong knowledge of the UK and Iberia, with a passion for sharing cultural insights.
• Exceptional communication skills, both written and verbal.
• Ability to thrive in a fast-paced, remote work environment.
• A customer-focused approach with a commitment to delivering high-quality experiences.

Responsibilities

• Respond promptly and professionally to client and advisor inquiries across multiple communication channels.
• Provide expert guidance on trip planning and experience selection.
• Manage bookings, modifications, and follow-ups.
• Serve as the main point of contact for high-value clients and critical business accounts.
• Collaborate with the regional Delivery team to implement best practices.
• Assist in training and onboarding new team members.
• Identify gaps and opportunities to enhance the client experience.
• Represent the client perspective in cross-functional meetings.

Qualifications

• Fluency in English (Spanish or Portuguese is a plus!).
• Strong understanding of North American travelers’ preferences and needs.
• Proactive, problem-solving mindset with a keen eye for detail.

Education Requirements

• Bachelor’s degree in relevant field preferred but not required.

Education Requirements Credential Category

• Bachelor’s degree in Hospitality, Travel Management, or related fields (preferred).

Experience Requirements

• 3-5 years of relevant experience in the travel or hospitality industry.
• Proven ability in enhancing customer experiences and managing client relationships.

Why work in Philadelphia, PA Philadelphia offers a rich blend of history, culture, and modern convenience. With a thriving job market and a diverse cultural scene, it provides a vibrant environment for both personal and professional growth.