Senior Client Manager

Role Responsibilities: - Own and manage a ~$6M annual book of commercial insurance clients, serving as their primary point of contact and trusted advisor. - Deliver proactive, timely, and expert service that drives client satisfaction, retention, and long-term partnership. - Advise clients on evolving risk profiles, analyze coverage needs, and recommend tailored insurance solutions aligned with their business goals. - Engage in retention and renewal efforts by leading the end-to-end renewal process and proactively identifying opportunities to round out accounts. - Drive expansion by surfacing upsell and cross-sell opportunities, and coordinating closely with producers to grow your portfolio. - Collaborate with the Placements team to secure optimal coverage structures, bring client context to market strategy, and ensure seamless execution. - Support new business by partnering with Sales during late-stage deals and onboarding to ensure a smooth client handoff and setup. - Contribute to internal process and tooling development by surfacing insights that improve scalability and efficiency. About You: - 5+ years of Account Management experience within the Commercial Insurance space, ideally with exposure to technology companies - Strong track record of retention & growth of complex Middle Market accounts - Strong preference for prior working experience in the following commercial lines: - Cyber/Tech E&O - Management Liability (D&O/EPLI, etc.) - Business Owners Package (BOP) and GL/Property - Workers’ Compensation - Strong communication and organizational skills - Dependable, coachable, proactive, positive, and detail-oriented with excellent follow-through skills - Able to deal well with ambiguity and maintain composure in complex situations - Strong Sales, Communication, and Marketing skills are critical; must be able to demonstrate success in managing tight time frames and high volumes of work - Active/Current Property and Casualty License Nice to have: - Exposure to and passion for early-stage startups and/or high-growth environments - A background in handling Fintech and/or Web3-related accounts Vouch provides several benefits to help you bring your best self to work: - 💰 Competitive compensation and equity packages - ⚕️ Health, dental, and vision insurance - 🍼 Parental leave - 🌴 Flexible vacation time - 🪷 Wellness allowance - 🛜 Technology allowance - 📚 Company-sponsored personal and professional development - 🏫 L&D: Partnerships with Ethena and monthly Lunch & Learns - 🧘 Wellbeing: access to many wellbeing perks, including Peloton, Fetch, OneMedical, Headspace care+, etc. - 🤗 Caregiver Support: company seed into the dependent care FSA and company sponsored Care.com membership. - 📊 Regular performance reviews: Vouch conducts regular performance discussions with all team members, offering goal setting and check-ins, development discussions, and promotion opportunities. What to expect in a typical interview process: - (Please note these steps may vary slightly depending on the role) - 30-minute phone call with our recruiting team - 30-45 minute video interview with the hiring manager - Case study/technical screen - Meet the team! - 30-45 min 1:1 video discussion with 3-4 team members you’d work closely with in the role - Executive chat Compensation philosophy: - The base salary for this role varies by location. In addition to base salary, this role is eligible for a variable annual bonus. - San Francisco & New York: $120,000 - $140,000 + 20% variable annual bonus - Chicago: $100,000 - $120,000 + 20% variable annual bonus - Our salary ranges are based on paying competitively for our size and industry and are part of our total compensation package, which also includes benefits and other perks. - We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company. - Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. - The pay range provided is subject to change and may be modified in the future. Vouch believes in putting our people first, and building a diverse team is at the front of everything we do. We welcome people from different backgrounds, experiences, perspectives, and ranges of abilities. We are an equal-opportunity employer and celebrate the diversity of our growing team. If you require reasonable accommodation to complete this application, interview, complete any pre-employment testing, or otherwise participate in the employee selection process, please direct your inquiries to [email protected].