Senior Client Service Manager – Consumer Goods

Job Description:

• Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value
• Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations
• Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans
• Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation
• Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn

Requirements:

• 10+ years of experience in the Consumer Packaged Goods (CPG) industry
• Strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles
• Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries
• Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management
• Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams
• Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value
• Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions
• Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations
• Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines
• Proactive, customer-centric mindset with a bias toward action and accountability
• Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment
• Familiarity with retail or supply chain operations and dynamics
• Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience (great-to-have)

Benefits:

• Inclusive and supportive environment
• Growth and learning opportunities