Senior Construction Customer Success Manager – 80% Travel, 7+ Years Project Leadership – Championing Digital Transformation & Data‑Driven Success for High‑Impact Construction Projects at brighthush

About brighthush

At brighthush, we’re not just a technology vendor; we’re the architects of the next generation of construction. By weaving together data‑driven insights, real‑time monitoring, and intuitive digital workflows, we empower builders, contractors, and project leaders to deliver projects on schedule, within budget, and with exceptional quality. Our platform fuses advanced analytics, cloud‑based dashboards, and seamless integration with existing tools, transforming how construction teams collaborate, make decisions, and create lasting value for their clients.

From data centers and aviation hubs to cutting‑edge healthcare facilities, our portfolio spans commercial, industrial, and mission‑critical projects. We thrive on curiosity, collaboration, and relentless innovation. Diversity is celebrated, continuous learning is encouraged, and bold ideas that push the boundaries of on‑site performance are rewarded.

Role Overview

As a Traveling Construction Customer Success Manager at brighthush, you will be the linchpin between our cutting‑edge platform and the field teams that rely on it. You will travel extensively—approximately 80% of the time—across Texas and the Central U.S., working directly with senior stakeholders on high‑profile construction projects. Your mission: to ensure that brighthush’s platform is seamlessly integrated into every project’s workflow, driving measurable value for our clients and informing the next generation of product enhancements.

Why This Role Matters

Construction is evolving from a craft to a data‑centric discipline. The ability to capture, analyze, and act on real‑time information is the difference between a project that stalls and one that thrives. In this role, you will be the catalyst that turns data into action, ensuring that every stakeholder—from the superintendent on the job site to the executive steering the project—has the tools and insights they need to succeed.

Key Responsibilities

• Client Relationship Leadership: Serve as the primary point of contact for major client projects, building trust and fostering long‑term partnerships.
• Platform Deployment & Adoption: Lead end‑to‑end implementation—from onboarding and training to full workflow integration—ensuring teams fully embrace brighthush’s solutions.
• On‑Site Support & Guidance: Visit job sites to provide hands‑on coaching, troubleshoot challenges, and demonstrate best practices for platform usage.
• Cross‑Functional Collaboration: Partner with brighthush’s internal project managers, product team, and engineering squad to tailor the platform to each project’s unique complexities.
• Insight Generation: Capture real‑world feedback, translate data into actionable insights, and advocate for feature enhancements that address on‑site pain points.
• Value Maximization: Identify opportunities to embed brighthush’s technology deeper into client operations, driving adoption, ROI, and client satisfaction.
• Performance Monitoring: Track key success metrics, report on platform utilization, and recommend continuous improvement strategies.
• Travel & Representation: Represent brighthush at industry events, client meetings, and on‑site presentations, showcasing our platform’s capabilities to senior stakeholders.

Essential Qualifications

• 7+ years of hands‑on experience in construction as a Project Manager, Superintendent, or Project Engineer.
• Proven track record managing large‑scale commercial or mission‑critical construction projects.
• Self‑starter mentality: ability to identify problems, take ownership, and deliver solutions without waiting for direction.
• Comfortable working on active job sites and presenting to senior client stakeholders via video or in‑person.
• Fast learner who quickly masters new tools and communicates complex concepts in clear, actionable language.
• Exceptional interpersonal skills, adept at building rapport across roles, cultures, and organizational levels.
• Passion for leveraging technology to transform construction processes and outcomes.
• High energy for travel and being on the ground where the work happens.
• Analytical mindset: ability to turn data and feedback into tangible, actionable insights.
• Positive attitude, sense of humor, and a collaborative spirit.
• Geographic flexibility: ability to work across projects in Texas and the Central U.S., with a preferred residence within 30 miles of major airports in Austin, Dallas, or Houston.
• Strong commitment to safety and compliance on all job sites.

Preferred Qualifications

• Experience in mission‑critical construction sectors such as Data Centers, Aviation, or Healthcare.
• Superintendent experience on complex projects involving process and/or technology implementation.
• Background as a VDC (Virtual Design and Construction) Manager or similar digital‑construction role.
• Familiarity with BIM, GIS, or other construction‑specific digital platforms.
• Previous customer‑success or account‑management experience in a technology‑focused environment.

Skills & Competencies

• Project Management: Planning, scheduling, budgeting, and risk mitigation.
• Technical Proficiency: Comfortable with data analytics, dashboards, and cloud‑based platforms.
• Communication: Clear, concise, and persuasive—both written and verbal.
• Problem Solving: Creative, analytical, and results‑oriented.
• Leadership: Ability to influence without authority and inspire cross‑functional teams.
• Adaptability: Thrive in fast‑paced, evolving environments.
• Customer‑Centric Mindset: Deep empathy for client challenges and a drive to deliver value.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Traveling Construction Customer Success Manager, you will:

• Gain exposure to a diverse portfolio of high‑impact projects across multiple industries.
• Develop expertise in cutting‑edge construction technology and data analytics.
• Build a robust network of industry leaders, project managers, and technical specialists.
• Participate in continuous learning programs, including certifications in project management, BIM, and data science.
• Advance into senior customer‑success roles, product management, or strategic consulting positions.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusivity. Our hybrid work model blends remote flexibility with on‑site presence, ensuring you can balance travel with personal life. We celebrate achievements, encourage experimentation, and reward bold ideas that push the envelope. Our team values transparency, accountability, and a shared commitment to delivering exceptional client outcomes.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based bonuses tied to client success metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) retirement plan with a generous 4% employer match.
• Paid time off (vacation, sick leave, and personal days).
• Stock‑option grants to share in brighthush’s growth.
• Hybrid working arrangement with flexible scheduling.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Commuter benefits and pet insurance.
• Voluntary life insurance and short‑term & long‑term disability coverage.

Why brighthush?

Joining brighthush means becoming part of a forward‑thinking team that is reshaping the construction landscape. You’ll be at the forefront of technology adoption, working on projects that push the limits of what’s possible. Your expertise will directly influence product evolution, client success, and the future of digital construction. If you’re a seasoned construction professional with a passion for technology, a love for travel, and a drive to make a tangible impact, brighthush is the place for you.

How to Apply

Ready to take the next step in your career? Click the link below to submit your application and join brighthush’s mission to illuminate the future of construction.