Senior Consultant, NICE CXone

Job Description:

• Responsible for the overall development, testing and delivery of the NICE CXone software platform.
• Implement the NICE CXone software.
• Engage in design and development of our products and features.
• Conduct unit testing and code reviews.
• Resolve defects encountered during the QA cycle.
• Support the production environment and assist other developers in a team environment utilizing agile or waterfall development processes.

Requirements:

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 5 or more years’ experience in NICE CXone and UC environments.
• 3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
• Experience with enterprise level CCaaS architecture for complex business needs.
• Network infrastructure experience.
• Experience creating and presenting to executive level stakeholders (technical and non-technical).
• Team Player
• Desire to work in a fast-paced environment.
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
• Contact Center as a Service (CCaaS) software management and domain experience.
• NICE CXone and CXone Studio Experience

Benefits:

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.