Senior Conversational AI Chatbot Developer – brighthush Platform & NLP Innovation Specialist

About brighthush

At brighthush, we believe that the future of customer experience is built on intelligent, human‑centric technology. Our mission is to empower organizations worldwide to create seamless, engaging interactions that feel natural, intuitive, and truly helpful. With a global footprint and a culture that champions innovation, collaboration, and employee growth, brighthush is the place where cutting‑edge AI meets real‑world impact.

Why Join brighthush?

As a Senior Conversational AI Chatbot Developer, you will be at the forefront of designing and delivering next‑generation AI agents that transform how businesses communicate with their customers. You’ll work in a fast‑paced, remote‑friendly environment that rewards creativity, technical excellence, and a passion for solving complex problems. At brighthush, we invest heavily in continuous learning, mentorship, and career advancement, ensuring that every team member can grow their skill set and take on new challenges.

Key Responsibilities

• Lead the end‑to‑end development of conversational chatbot solutions on the brighthush platform, including integration with brighthush Proactive AI Agent and other AI services.
• Collaborate with cross‑functional project teams—product managers, UX designers, data scientists, and QA engineers—to translate business requirements into scalable, high‑quality code.
• Write clean, maintainable JavaScript (ES6+), Python, or Java code, following best practices for version control, testing, and documentation.
• Design, implement, and maintain real‑time NLP pipelines, leveraging large language models (LLMs) and generative AI techniques to deliver contextual, accurate responses.
• Conduct unit, integration, and performance testing; perform code reviews; and troubleshoot production issues to ensure reliability and uptime.
• Develop and maintain reusable chatbot components, libraries, and templates that accelerate future projects.
• Participate in sprint planning, daily stand‑ups, and retrospective meetings, providing technical insights and risk assessments.
• Mentor junior developers and interns, fostering a culture of knowledge sharing and continuous improvement.
• Stay current with emerging AI/ML research, industry trends, and new tools, proposing innovative solutions that keep brighthush at the cutting edge.
• Prepare and deliver compelling demos, presentations, and proof‑of‑concepts to internal stakeholders and external clients.

Essential Qualifications

• Minimum 3 years of professional experience building and deploying NLP systems, including LLM‑based or generative AI solutions.
• At least 3 years of full‑stack software development experience, with a strong focus on real‑time, event‑driven architectures.
• Proficiency in JavaScript (5+ years) and familiarity with modern frameworks (React, Node.js, Express).
• Hands‑on experience with chatbot platforms such as brighthush, brighthush Studio, or equivalent.
• Solid understanding of voice, chat, and multi‑channel integration (VoIP, IVR, ACD, SMS, Email).
• Experience with cloud services (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Strong debugging, profiling, and performance optimization skills.
• Excellent written and verbal communication, with the ability to translate technical concepts for non‑technical audiences.
• Self‑motivated, detail‑oriented, and comfortable working in a distributed team.

Preferred Qualifications

• Experience with brighthush CXone, brighthush Studio, or similar contact center platforms.
• Background in data science or ML engineering, including experience with TensorFlow, PyTorch, or Hugging Face.
• Knowledge of security best practices for AI and data privacy (GDPR, CCPA).
• Prior exposure to agile methodologies and continuous integration/continuous delivery (CI/CD) pipelines.
• Certifications in AI, NLP, or cloud platforms.

Skills & Competencies

• Advanced problem‑solving and analytical thinking.
• Strong collaboration and teamwork across disciplines.
• Adaptability to evolving technologies and shifting priorities.
• Customer‑centric mindset—always considering the end‑user experience.
• Proactive communication and stakeholder management.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your interests and expertise. You’ll have access to:

• Regular technical workshops, hackathons, and AI research seminars.
• Mentorship programs pairing you with senior architects and industry experts.
• Opportunities to lead high‑impact projects, from prototype to production.
• Cross‑functional rotations—data science, product management, or UX design—to broaden your skill set.
• Support for external certifications, conferences, and advanced coursework.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and team‑building events.
• Open communication channels—Slack, Teams, and dedicated project boards.
• Inclusive hiring practices that celebrate diversity and foster belonging.
• A focus on work‑life balance, with flexible hours and generous paid time off.
• Employee wellness programs, including mental health resources and fitness stipends.

Compensation & Benefits

Competitive base salary ranging from $140,000 to $160,000 per year, commensurate with experience and location. In addition:

• Annual incentive program tied to company and individual performance.
• Health, dental, and vision insurance plans.
• Tax‑advantaged health savings accounts (HSA) and flexible spending accounts (FSA).
• Retirement savings plan with company match.
• Paid time off (PTO) and dedicated wellness days.
• Professional development stipend and access to online learning platforms.
• Equity options for eligible employees.

How to Apply

If you’re excited to shape the future of conversational AI and thrive in a collaborative, fast‑paced environment, we encourage you to apply early. Submit your resume, portfolio, and a brief cover letter outlining your most impactful AI project. Our recruitment team will review your application promptly and reach out to schedule a conversation.

Join brighthush Today

At brighthush, we’re building more than just chatbots—we’re creating experiences that connect people, streamline operations, and drive measurable business outcomes. If you’re ready to bring your expertise to a company that values innovation, growth, and a human‑first approach, we want to hear from you. Apply now and become a key player in redefining customer engagement for the next generation.