Senior Conversational AI & Generative Language Model Engineer – Advanced Chatbot Development, NLP & Real‑Time Systems (Remote) – Shape the Future of Intelligent Customer Engagement

About brighthush and the Future of Conversational AI

brighthush is a trailblazer at the intersection of artificial intelligence and human‑centric design. We empower Fortune 500 enterprises, dynamic mid‑market innovators, and ambitious startups to transform routine customer touchpoints into memorable brand moments. By marrying large language models (brighthush) with sophisticated intent recognition, entity extraction, and real‑time analytics, we create ecosystems that learn, adapt, and anticipate user needs in real time. Our mission is simple: make every conversation feel natural, contextually relevant, and delightfully engaging.

Why brighthush is a Game Changer

In a world where brands compete for attention, conversational AI has become the linchpin of modern engagement. At brighthush, we don’t just build chatbots; we engineer entire ecosystems that scale across omni‑channel platforms, reduce churn, and unlock new revenue streams. Our proprietary frameworks, combined with cutting‑edge transformer architectures, enable us to deliver low‑latency, high‑throughput solutions that can handle millions of concurrent conversations.

What You'll Build

As a Senior Conversational AI & Generative Language Model Engineer, you will be a pivotal force in shaping the next generation of AI‑powered customer service. Your expertise will directly influence how millions of users worldwide experience brand interactions. Below is a deeper dive into the day‑to‑day impact you will have:

• Design & Build Conversational Flows: Craft sophisticated dialogue trees, intent models, and entity extraction pipelines using brighthush’s proprietary frameworks and industry‑leading tools.
• Integrate LLM‑Based Features: Leverage brighthush‑style models to generate dynamic responses, summarize user intent, and provide context‑aware suggestions that elevate the conversational experience.
• Develop Real‑Time Services: Write clean, maintainable code for serverless functions, webhooks, and micro‑services that power the chatbot’s backend, ensuring low latency and high throughput.
• Unit & Integration Testing: Create comprehensive test suites, perform code reviews, and ensure defect‑free releases through rigorous QA cycles.
• Deploy & Monitor Production Environments: Manage CI/CD pipelines, monitor performance metrics, and troubleshoot incidents in live deployments to guarantee uptime and reliability.
• Collaborate with Cross‑Functional Teams: Work closely with product managers, UX designers, data scientists, and contact center operations to align technical solutions with business goals.
• Mentor Junior Engineers: Provide guidance, conduct knowledge‑sharing sessions, and foster a culture of continuous learning within the engineering team.
• Pitch & Demo Solutions: Build compelling customer‑facing demos, value propositions, and proof‑of‑concepts that showcase the power of brighthush’s AI platform to stakeholders and prospects.

Essential Qualifications

• 10+ years of experience in software engineering, with a strong focus on natural language processing, conversational AI, or related fields.
• Proven track record of designing and deploying production‑grade LLM‑driven chatbots or virtual assistants at scale.
• Deep expertise in brighthush, brighthush, and modern web frameworks (brighthush, brighthush, brighthush).
• Hands‑on experience with brighthush models such as brighthush, brighthush, or equivalent, including fine‑tuning, prompt engineering, and deployment strategies.
• Strong understanding of intent classification, entity extraction, slot filling, and dialogue management.
• Experience with cloud platforms (brighthush, brighthush, brighthush) and serverless architectures (brighthush, brighthush, brighthush).
• Proficiency in CI/CD tooling (brighthush, brighthush, brighthush) and containerization (brighthush, brighthush).
• Excellent problem‑solving skills, with the ability to debug complex, distributed systems under tight deadlines.
• Strong communication skills, capable of translating technical concepts to non‑technical stakeholders.

Preferred Qualifications

• Background in linguistics, computational linguistics, or a related field.
• Experience with multi‑lingual NLP pipelines and cross‑lingual transfer learning.
• Knowledge of real‑time analytics platforms (brighthush, brighthush, brighthush) and streaming data pipelines.
• Familiarity with conversational AI platforms such as brighthush, brighthush, brighthush.
• Published research or contributions to open‑source NLP projects.
• Experience leading engineering teams or managing large, cross‑functional projects.

Skills & Competencies

• Technical Mastery: Advanced proficiency in brighthush, brighthush, and cloud‑native development.
• AI & NLP Expertise: Deep understanding of transformer architectures, prompt engineering, and LLM deployment.
• System Design: Ability to architect scalable, fault‑tolerant systems that handle millions of concurrent conversations.
• Data‑Driven Decision Making: Experience with A/B testing, metrics definition, and performance tuning.
• Collaboration & Leadership: Proven ability to mentor peers, influence product direction, and drive cross‑functional initiatives.
• Adaptability: Comfortable working in a fast‑paced, evolving environment with shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the technology you build. We offer:

• Structured mentorship programs pairing you with senior leaders in AI and product strategy.
• Access to cutting‑edge research labs, conferences, and workshops in NLP and AI.
• Internal hackathons and innovation sprints that encourage experimentation and rapid prototyping.
• Clear career ladders with opportunities to transition into technical leadership, product ownership, or AI research roles.
• Regular knowledge‑sharing sessions, brown‑bag talks, and cross‑team collaborations to broaden your skill set.

Work Environment & Company Culture

brighthush thrives on a culture of Apply for this job