Senior CPC Processor & Customer Support Specialist – Champion of Healthcare Data Collaboration & ROI Compliance – Remote – Empowering Secure Health Information Exchange at brighthush

About brighthush

brighthush is a pioneering data‑collaboration platform that is reshaping how health information is shared, protected, and leveraged across the entire healthcare ecosystem. From hospitals and health plans to researchers and life‑science innovators, our partners rely on brighthush to unlock the full potential of data while safeguarding privacy and compliance. Our mission is simple yet profound: make the world’s health data secure, accessible, and actionable. By joining brighthush, you become part of a forward‑thinking, remote‑first team that is passionate about driving transformative change in healthcare.

Why brighthush?

In an era where data is the new currency, the stakes for accurate, compliant, and timely information flow have never been higher. brighthush sits at the intersection of technology, policy, and patient care, providing a platform that empowers organizations to collaborate on data while maintaining the highest standards of security and privacy. Our culture is built on curiosity, collaboration, and a relentless drive to solve complex problems that matter. We celebrate innovation, embrace diversity, and reward excellence.

Role Overview

We are seeking an experienced CPC Processor & Customer Support Specialist to join our distributed customer support squad. In this role, you will be the frontline guardian of release‑of‑information (ROI) processes, ensuring that every patient request, provider inquiry, and data‑sharing request is handled accurately, promptly, and with the utmost professionalism. Your work will directly impact the quality of care, data integrity, and the trust our partners place in brighthush.

Key Responsibilities

• Customer Interaction Excellence: Serve as the primary point of contact for ROI inquiries via phone, email, and written correspondence, delivering exceptional customer service at 100% accuracy.
• Complex Issue Resolution: Review, research, and resolve complex ROI issues, collaborating with cross‑functional teams to ensure timely and compliant outcomes.
• Audit Trail Management: Document every interaction, decision, and resolution in detail using our proprietary software systems, maintaining a comprehensive audit trail.
• Compliance Adherence: Adhere strictly to department and site‑specific processes, policies, and regulatory requirements (HIPAA, GDPR, etc.).
• Performance Metrics: Meet or exceed productivity and quality assurance metrics set by the ROI team.
• Data Confidentiality: Maintain strict confidentiality of all patient and partner information, safeguarding sensitive data at all times.
• Proactive Communication: Communicate proactively with teammates and leadership about any incidents, complaints, or process improvements.
• Continuous Learning: Participate in mandatory training sessions, in‑service meetings, and continuous learning initiatives.
• Reliability: Maintain a reliable attendance record and report to work as scheduled.
• Team Support: Perform additional duties as assigned to support the overall success of the ROI team.

Essential Qualifications

• High school diploma or equivalent from an accredited institution recognized by the State Department of Education.
• Professional, friendly communication style with proven customer‑service experience.
• Proficiency with multi‑line phone systems and intermediate to advanced MS‑Office skills.
• Experience in data entry, medical records, health‑care claims processing, or document proofreading/editing is highly desirable.
• Exceptional organizational skills, strong attention to detail, and the ability to work quickly under pressure.
• Successful completion of the annual Introductory HIPAA examination.
• Pass a 90‑day ROI Certification course with a score of 85% or higher.
• Compliance with post‑offer health screenings and vaccination requirements (flu, Tdap, COVID‑19, etc.).

Preferred Qualifications

• Prior experience in a remote‑first environment, demonstrating self‑discipline and time‑management.
• Knowledge of healthcare data standards (HL7, FHIR) and data‑privacy regulations.
• Experience with customer‑support ticketing systems (e.g., brighthush, brighthush).
• Background in working with diverse populations and a commitment to equity and inclusion.

Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong written and verbal communication skills.
• Analytical thinking and the ability to interpret complex data sets.
• Adaptability to evolving processes and regulatory changes.
• Team collaboration and the ability to work cross‑functionally.
• Proficiency in using cloud‑based collaboration tools (brighthush, brighthush).

Career Growth & Learning

At brighthush, we believe in nurturing talent and accelerating career trajectories. As a CPC Processor, you will:

• Gain deep expertise in healthcare data governance and ROI compliance.
• Access a curated learning library covering HIPAA, data‑privacy laws, and industry best practices.
• Participate in mentorship programs that pair you with senior leaders in data science, compliance, and product development.
• Earn certifications that enhance your professional profile (e.g., Certified HIPAA Professional, Data Governance Practitioner).
• Be considered for advancement into ROI Manager, Compliance Lead, or Product Support Specialist roles.

Work Environment & Culture

brighthush is a fully distributed, remote‑first organization that empowers employees to design their own work environment. We foster:

• Transparent communication through weekly all‑hands meetings and real‑time chat channels.
• A culture of psychological safety where ideas are welcomed and feedback is constructive.
• Flexibility to work from any location, provided you have a reliable high‑speed internet connection.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• A commitment to work‑life balance, with generous paid time off and flexible scheduling.

Compensation & Benefits

Our compensation philosophy is to remain externally competitive, internally fair, and aligned with industry best practices. For this role, the hourly base pay range is $15—$18.32 USD, adjusted for location, experience, and skill set. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance options (subject to eligibility).
• 401(k) retirement plan with company match.
• Paid parental leave and family‑friendly policies.
• Professional development stipend and tuition reimbursement.
• Access to a digital wellness platform and mental‑health resources.
• Annual performance bonuses based on team and company metrics.

Health & Safety

To protect our partners and employees, brighthush requires post‑offer health screenings and proof of vaccination (flu, Tdap, COVID‑19, etc.). Exemptions may be granted on a case‑by‑case basis for medical contraindications, pregnancy, or religious reasons, in accordance with applicable state laws.

Diversity & Inclusion

brighthush is proud to be an Equal Employment Opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee feels valued and empowered. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.

Application Process

Ready to make a tangible impact on healthcare data collaboration? Click the link below to apply. Please note that brighthush does not sponsor employment visas for this position.

Apply to This Job

Closing

As a CPC Processor at brighthush, you will be at the heart of a mission that transforms how health data is shared and used to improve outcomes worldwide. If you are a detail‑oriented, customer‑focused professional who thrives in a remote, collaborative environment, we invite you to join our team and help shape the future of healthcare data.