Senior CPC Processor & Customer Support Specialist – Championing Secure Healthcare Data Collaboration & ROI Excellence at brighthush

About brighthush

brighthush is a trailblazer in the health‑tech ecosystem, redefining how clinical, research, and commercial data are shared, protected, and leveraged to accelerate patient outcomes. Our cloud‑native platform empowers hospitals, health plans, academic researchers, and life‑science companies to collaborate on a single, secure data lake that complies with the strictest privacy regulations. By marrying cutting‑edge encryption, real‑time analytics, and a user‑centric design, we are turning fragmented health information into actionable insights that drive better care, faster innovation, and cost savings across the continuum.

Founded on the belief that data should be a shared asset rather than a siloed resource, brighthush has grown from a small startup to a global partner for over 200 organizations. We are guided by a mission to make health data secure, accessible, and actionable—fueling research breakthroughs, improving clinical decision‑making, and ultimately saving lives.

Why Join brighthush?

When you become part of the brighthush family, you step into a remote‑first, highly collaborative environment that values high potential, humility, and rapid growth. Our distributed team is empowered to shape their own workspaces, set their own schedules, and contribute to transformative change in healthcare. We invest in our people, offering mentorship, training, and a clear path to advance your career as the company scales.

At brighthush, you’ll experience:

• Flexibility – Work from anywhere while staying connected to a vibrant, distributed team.
• Impact – Your work directly influences the security and usability of data that powers life‑saving research and patient care.
• Growth – Continuous learning opportunities, certifications, and a clear ladder to senior support, process improvement, or product roles.
• Culture – A culture that celebrates experimentation, learning, and continuous improvement.

What You’ll Do

As a CPC Processor & Customer Support Specialist, you will be the frontline guardian of our Release of Information (ROI) processes. Your role will involve:

• Answering and conducting business on the telephone with a 100% customer‑service mindset.
• Handling ROI‑related calls and inquiries accurately and promptly.
• Reviewing, researching, resolving, and responding to inquiries received via phone, email, or written correspondence.
• Documenting all interactions, inquiries, and resolutions in detail within our software systems.
• Adhering to all department and site‑specific processes, procedures, and quality‑assurance standards.
• Maintaining strict confidentiality of all information, in line with HIPAA and company policies.
• Communicating proactively with colleagues and management about any issues, complaints, or incidents.
• Participating in mandatory training sessions, in‑service meetings, and continuous improvement initiatives.
• Maintaining an acceptable attendance record and reporting to work as scheduled.
• Performing additional duties as assigned to support the team’s success.

Key Responsibilities

• Provide exceptional customer support for ROI requests, ensuring compliance with all regulatory requirements.
• Utilize a multi‑line phone system to manage high call volumes while maintaining professionalism.
• Leverage MS Office (Word, Excel, Outlook) at an intermediate to advanced level to document and track cases.
• Collaborate with cross‑functional teams (Legal, Compliance, IT) to resolve complex ROI issues.
• Participate in the 90‑day ROI Certification program, achieving a score of 85% or higher.
• Pass the annual HIPAA introductory examination to demonstrate ongoing compliance knowledge.
• Adhere to health‑screening requirements, including flu, Tdap, and COVID‑19 vaccinations, with accommodations available for qualified exemptions.
• Maintain a high level of professionalism and rapport with co‑workers and management.
• Contribute to continuous improvement initiatives by sharing insights and best practices.

Essential Qualifications

• High school diploma or equivalent from an accredited institution.
• Strong customer‑service skills and a friendly, professional communication style.
• Experience with a multi‑line phone system.
• Intermediate to advanced proficiency in MS Office and at least one year of related experience.
• Attention to detail, strong organizational skills, and the ability to work quickly under pressure.
• Pass the annual HIPAA introductory exam and the 90‑day ROI Certification course.
• High‑speed internet connection and a distraction‑free work environment.

Preferred Qualifications

• Background in data entry, medical records, healthcare, insurance claims processing, or document proofreading/editing.
• Experience working in a remote‑first, distributed team environment.
• Knowledge of healthcare data standards such as HL7, FHIR, or DICOM.
• Previous exposure to compliance and regulatory frameworks in the healthcare sector.

Skills & Competencies

• Exceptional verbal and written communication.
• Strong analytical and problem‑solving abilities.
• Proficiency in using CRM and ticketing systems.
• Adaptability to evolving processes and technologies.
• Team‑player mindset with a proactive approach to collaboration.
• Commitment to confidentiality and data security.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a CPC Processor, you will:

• Gain exposure to the full lifecycle of ROI processes and healthcare data governance.
• Participate in ongoing training programs, including advanced data security, compliance, and industry best practices.
• Earn certifications that enhance your professional profile.
• Move into senior support roles, process improvement, or project management positions.
• Contribute to product development and innovation initiatives.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, distributed team. We value:

• Flexibility – Set your own hours within core business windows.
• Collaboration – Regular virtual huddles, knowledge‑sharing sessions, and cross‑functional projects.
• Inclusivity – A diverse workforce where every voice is heard and respected.
• Well‑being – Access to mental health resources, wellness programs, and a supportive HR team.
• Innovation – A culture that encourages experimentation, learning, and continuous improvement.

Compensation & Benefits

We offer a competitive hourly rate of $15–$18.32 USD, adjusted based on location, experience, and responsibilities. In addition to your base pay, you will enjoy:

• Health, dental, and vision insurance (subject to eligibility).
• Paid time off and flexible vacation policies.
• Health‑screening and vaccination support, with accommodations for qualified exemptions.
• Professional development budget for courses, conferences, and certifications.
• Employee assistance program and mental health resources.
• Equity opportunities for eligible employees.

Equal Opportunity Employer

brighthush is committed to building a diverse team where everyone belongs and thrives. We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.

How to Apply

Ready to join a team that’s shaping the future of healthcare data? Click the link below to submit your application and become a part of brighthush’s mission to make health data secure, accessible, and actionable.

Apply Now

We’re Excited to Hear From You!

At brighthush, we’re passionate about creating transformative change in healthcare. If you’re a high‑potential, humble individual who thrives in a collaborative, remote‑first environment, we encourage you to apply. Join us and help shape the future of connected health.