Senior CPC Processor & Customer Support Specialist – Driving Secure Healthcare Data Collaboration, ROI Excellence, and Continuous Process Innovation at brighthush

About brighthush

brighthush is a pioneering force in the health‑tech arena, redefining how clinical, research, and commercial data are shared, protected, and leveraged to accelerate patient outcomes. Our cloud‑native platform unites hospitals, health plans, academic researchers, and life‑science companies in a single, secure data lake that meets the strictest privacy regulations. By combining cutting‑edge encryption, real‑time analytics, and a user‑centric design, we transform fragmented health information into actionable insights that drive better care, faster innovation, and significant cost savings across the continuum.

Founded on the belief that data should be a shared asset rather than a siloed resource, brighthush has evolved from a small startup to a global partner for over 200 organizations. Our mission is to make health data secure, accessible, and actionable—fueling research breakthroughs, improving clinical decision‑making, and ultimately saving lives.

Why Join brighthush?

At brighthush, you’ll step into a remote‑first, highly collaborative environment that values high potential, humility, and rapid growth. Our distributed team is empowered to shape their own workspaces, set their own schedules, and contribute to transformative change in healthcare. We invest in our people, offering mentorship, training, and a clear path to advance your career as the company scales.

When you join us, you’ll experience:

• Flexibility – Work from anywhere while staying connected to a vibrant, distributed team.
• Impact – Your work directly influences the security and usability of data that powers life‑saving research and patient care.
• Growth – Continuous learning opportunities, certifications, and a clear ladder to senior support, process improvement, or product roles.
• Culture – A culture that celebrates experimentation, learning, and continuous improvement.

Role Overview

As a Senior CPC Processor & Customer Support Specialist, you will be the frontline guardian of our Release of Information (ROI) processes. Your role blends meticulous data stewardship with exceptional customer service, ensuring that every ROI request is handled with precision, compliance, and empathy. You will serve as the bridge between our clients and the technical teams that secure and analyze their data, making a tangible difference in the healthcare ecosystem.

Key Responsibilities

• Provide outstanding customer support for ROI requests, ensuring compliance with all regulatory requirements and internal quality standards.
• Manage high call volumes using a multi‑line phone system while maintaining professionalism and a calm demeanor.
• Document and track all interactions, inquiries, and resolutions in our CRM and ticketing systems with meticulous detail.
• Collaborate with cross‑functional teams—Legal, Compliance, IT, and Product—to resolve complex ROI issues and improve process flows.
• Participate in the 90‑day ROI Certification program, achieving a score of 85% or higher to demonstrate mastery of our procedures.
• Pass the annual HIPAA introductory examination and maintain up‑to‑date knowledge of privacy regulations.
• Adhere to health‑screening requirements, including flu, Tdap, and COVID‑19 vaccinations, with accommodations available for qualified exemptions.
• Maintain a high level of professionalism and rapport with co‑workers and management, fostering a collaborative team environment.
• Contribute to continuous improvement initiatives by sharing insights, best practices, and process enhancement ideas.
• Perform additional duties as assigned to support the team’s success and the broader mission of brighthush.

Essential Qualifications

• High school diploma or equivalent from an accredited institution.
• Strong customer‑service skills and a friendly, professional communication style.
• Experience with a multi‑line phone system and ticketing platforms.
• Intermediate to advanced proficiency in MS Office (Word, Excel, Outlook) and at least one year of related experience.
• Exceptional attention to detail, strong organizational skills, and the ability to work quickly under pressure.
• Pass the annual HIPAA introductory exam and the 90‑day ROI Certification course.
• High‑speed internet connection and a distraction‑free work environment.

Preferred Qualifications

• Background in data entry, medical records, healthcare, insurance claims processing, or document proofreading/editing.
• Experience working in a remote‑first, distributed team environment.
• Knowledge of healthcare data standards such as HL7, FHIR, or DICOM.
• Previous exposure to compliance and regulatory frameworks in the healthcare sector.

Skills & Competencies

• Exceptional verbal and written communication, with the ability to explain complex concepts in simple terms.
• Strong analytical and problem‑solving abilities, capable of troubleshooting issues and proposing solutions.
• Proficiency in using CRM and ticketing systems to manage cases efficiently.
• Adaptability to evolving processes and technologies, with a continuous learning mindset.
• Team‑player mindset with a proactive approach to collaboration and knowledge sharing.
• Commitment to confidentiality and data security, upholding HIPAA and internal policies at all times.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Senior CPC Processor, you will:

• Gain deep exposure to the full lifecycle of ROI processes and healthcare data governance.
• Participate in ongoing training programs, including advanced data security, compliance, and industry best practices.
• Earn certifications that enhance your professional profile and marketability.
• Move into senior support roles, process improvement, or project management positions as you demonstrate expertise.
• Contribute to product development and innovation initiatives, shaping the future of our platform.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere while staying connected to a vibrant, distributed team. We value:

• Flexibility – Set your own hours within core business windows to balance work and life.
• Collaboration – Regular virtual huddles, knowledge‑sharing sessions, and cross‑functional projects keep us aligned.
• Inclusivity – A diverse workforce where every voice is heard and respected.
• Well‑being – Access to mental health resources, wellness programs, and a supportive HR team.
• Innovation – A culture that encourages experimentation, learning, and continuous improvement.

Compensation & Benefits

We offer a competitive hourly rate of $15–$18.32 USD, adjusted based on location, experience, and responsibilities. In addition to your base pay, you will enjoy:

• Health, dental, and vision insurance (subject to eligibility).
• Paid time off and flexible vacation policies.
• Health‑screening and vaccination support, with accommodations for qualified exemptions.
• Professional development budget for courses, conferences, and certifications.
• Employee assistance program and mental health resources.
• Equity opportunities for eligible employees.

Equal Opportunity Employer

brighthush is committed to building a diverse team where everyone belongs and thrives. We are proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.

How to Apply

Ready to join a team that’s shaping the future of healthcare data? Click the link below to submit your application and become a part of brighthush’s mission to make health data secure, accessible, and actionable.

Apply Now

We’re Excited to Hear From You!

At brighthush, we’re passionate about creating transformative change in healthcare. If you’re a high‑potential, humble individual who thrives in a collaborative, remote‑first environment, we encourage you to apply. Join us and help shape the future of connected health.