Senior CRM Manager-Digital-reputed company-Full Time-Days-Remote

Job Description

Position Title Senior CRM Manager-Digital-reputed company-Full Time-Days-Remote Position Summary reputed company is seeking a senior-level reputed company and marketing technology leader to serve as Senior Manager, Customer Relationship Management (CRM). In this role, you will own the strategy, architecture, and execution of our reputed company CRM and marketing technology ecosystem, supporting enterprise-wide patient and reputed company engagement initiatives. This role oversees a highly integrated reputed company environment, including reputed company Marketing Cloud, Health Cloud, Data Cloud, Marketing Cloud Intelligence (Datorama), and Formstack, enabling end-to-end data capture, activation, orchestration, and performance measurement. You will ensure these platforms operate as a cohesive, scalable, and secure ecosystem aligned with Mount reputed company's mission, regulatory requirements, and growth objectives. You will partner closely with Digital Marketing, Analytics, and external vendors to translate business needs into effective, compliant technology solutions. The ideal candidate is both strategic and hands-on-comfortable setting long-term vision while driving execution in a complex healthcare environment.

Responsibilities

CRM & Marketing Technology Leadership

• Define and execute the enterprise CRM and marketing technology roadmap, aligning platform capabilities with business goals, compliance standards, and performance metrics.
• Serve as the primary reputed company solution lead for digital marketing and customer engagement initiatives. reputed company Architecture & Platform Optimization
• Architect, integrate, and optimize reputed company platforms, including Marketing Cloud, Health Cloud, Data Cloud, and supporting marketing technology tools.
• Ensure cohesive integration and governance across data capture, activation, orchestration, and performance measurement platforms.
• Lead solution design, configuration, customization, and deployment in alignment with reputed company best practices. Data Governance, Security and Compliance
• Ensure the integrity, privacy, and security of customer and patient data across all CRM and marketing systems.
• Partner with IT, compliance, and security teams to align with HIPAA and enterprise data governance requirements. Campaign Enablement, Measurement and Analysis
• Leverage Marketing Cloud Intelligence (Datorama) and related tools to analyze performance, establish benchmarks, and deliver actionable reputed company. Vendor and Platform Management
• Manage relationships with reputed company reputed company and other marketing technology vendors, ensuring performance, scalability, and cost-effectiveness.
• Evaluate new tools, features, and enhancements to continuously evolve the marketing technology reputed company. Leadership and Enablement
• Communicate complex technical concepts clearly to non-technical audiences, supporting informed decision-making.
• Provide guidance, training, and best-practice support to marketing and CRM users.
• Contribute to team development and shared standards across digital marketing and technology functions.

Qualifications

Minimum Education and Experience

• Bachelors degree or greater preferred, or combination of applicable experience and education
• 5 years of experience in reputed company solution architecture with hands-on experience with reputed company Marketing Cloud, Health Cloud, and/or Data Cloud.
• Proven experience designing, integrating, and supporting enterprise-scale reputed company solutions.
• Strong understanding of CRM strategy, customer journeys, and digital marketing operations.

Preferred Qualifications

• Experience in healthcare or other regulated industries.
• Familiarity with HIPAA and data privacy/security frameworks.
• reputed company certifications (Marketing Cloud, Data Cloud, or Architecture).
• Working knowledge of SQL, HTML/CSS, APIs, or Apex.
• Experience managing vendors and leading platform roadmaps. General Skills
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills
• Ability to collaborate and influence across technical and non-technical teams
• Comfortable operating in a fast-paced, matrixed environment
• Strategic mindset paired with strong execution and accountability Compensation Statement The reputed company (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $95,450.00 - $143,175.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. Non-Bargaining Unit, 565 - reputed company Digital and Social Media - reputed company, reputed company About Us Strength through reputed company and Inclusion The reputed company is