Senior Cruise Travel Specialist – Master of Bespoke Itinerary Design, Luxury Booking, and Elite Client Experience at brighthush

Embark on a Career that Transforms Travel Dreams into Reality

At brighthush, we don’t just sell cruises; we curate unforgettable voyages that become the stories people cherish for a lifetime. Our mission is to blend the art of personalized service with the precision of cutting‑edge technology, ensuring every traveler’s journey is seamless, inspiring, and uniquely tailored. As a remote‑first agency that thrives on innovation, diversity, and collaboration, we invite you to join a team that values creativity, continuous learning, and a passion for adventure.

Position Overview

As a Senior Cruise Travel Specialist, you will serve as the trusted advisor for clients seeking the perfect cruise experience—whether they’re planning a luxury getaway, a family adventure, or a romantic escape. Your role will encompass every stage of the booking journey: from initial discovery and itinerary design to final confirmation and post‑trip follow‑up. You will leverage your deep industry knowledge, consultative selling skills, and meticulous attention to detail to create itineraries that delight, inspire, and exceed expectations.

Key Responsibilities

• Client Consultation & Itinerary Design: Conduct in‑depth discovery sessions—via phone, video, or chat—to understand each client’s preferences, budget, and travel goals. Use this insight to recommend cruise lines, ships, and itineraries that align perfectly with their vision.
• End‑to‑End Booking Management: Coordinate all aspects of the travel experience, including flights, transfers, hotel stays, and cruise reservations. Ensure every detail is accurate, timely, and aligned with client expectations.
• Specialty Experience Planning: Book specialty dining, shore excursions, onboard entertainment, and unique experiences such as spa treatments, wine tastings, and cultural tours. Leverage industry relationships to secure exclusive perks and upgrades.
• Promotion & Loyalty Tracking: Monitor cruise line promotions, cabin upgrades, and loyalty program benefits. Proactively inform clients of opportunities to enhance their experience and maximize value.
• Knowledge Management: Maintain an up‑to‑date, expert-level understanding of major cruise lines, itineraries, ports of call, and onboard amenities. Share insights with clients and internal teams to support informed decision‑making.
• Client Relationship Management: Build and nurture long‑term relationships with travelers, turning one‑time bookings into repeat business. Follow up post‑trip to gather feedback, encourage referrals, and maintain engagement.
• Collaboration & Team Support: Work closely with sales, marketing, and operations teams to align client needs with business objectives. Provide feedback on product offerings and market trends.
• Data & Reporting: Track booking metrics, client satisfaction scores, and revenue contributions. Use data to refine processes and improve service quality.

Essential Qualifications

• Experience: Minimum of 3 years in cruise booking, travel sales, or a related customer‑facing role within the travel industry.
• Industry Knowledge: Deep familiarity with leading cruise operators and a broad understanding of river cruise options.
• Customer Service Excellence: Proven track record of delivering outstanding service, resolving issues efficiently, and upselling premium experiences.
• Organizational Skills: Ability to manage multiple bookings simultaneously while maintaining meticulous attention to detail.
• Communication: Strong verbal and written communication skills in English; additional languages are a plus.
• Technology Proficiency: Comfortable using CRM systems, booking platforms, and Microsoft Office Suite. Experience with industry‑standard booking tools is highly desirable.
• Self‑Motivation: Demonstrated ability to work independently in a remote environment, staying focused and productive without constant supervision.

Preferred Qualifications

• Prior experience in a high‑volume travel agency or a cruise‑specific role.
• Certification in travel or hospitality (e.g., Certified Travel Associate, Certified Travel Counselor).
• Experience with travel analytics and reporting tools.
• Knowledge of international travel regulations, visa requirements, and health & safety guidelines.
• Passion for continuous learning—actively staying current with industry trends, new cruise lines, and emerging destinations.

Core Competencies & Skills

• Consultative Selling: Ability to ask insightful questions, uncover client needs, and recommend tailored solutions.
• Problem Solving: Quick thinker who can resolve booking complications and client concerns with creativity and professionalism.
• Attention to Detail: Precision in handling itineraries, dates, and special requests to avoid errors.
• Time Management: Prioritize tasks effectively to meet deadlines and client expectations.
• Team Collaboration: Work seamlessly with cross‑functional teams to deliver a cohesive client experience.
• Adaptability: Thrive in a fast‑changing environment, embracing new tools, processes, and market dynamics.
• Customer‑Centric Mindset: Place the client’s satisfaction at the forefront of every decision.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Senior Cruise Travel Specialist, you’ll have access to:

• Annual training programs covering the latest cruise trends, new ship launches, and advanced booking techniques.
• Mentorship from senior travel advisors who share industry secrets and best practices.
• Cross‑departmental projects that broaden your skill set—such as marketing campaigns, product development, and data analytics.
• Clear career pathways: from Specialist to Senior Specialist, to Team Lead, and beyond into management roles.
• Opportunities to attend industry conferences, cruise line FAM trips, and global travel expos—often at no cost to you.

Work Environment & Culture at brighthush

Our remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage innovation, and prioritize work‑life balance. At brighthush, you’ll find:

• Weekly virtual coffee chats and team huddles to share insights and celebrate wins.
• A transparent communication style—open channels for feedback, ideas, and career discussions.
• A culture of continuous improvement—regular process reviews and technology upgrades to streamline your workflow.
• Recognition programs that reward outstanding service, client satisfaction, and teamwork.

Compensation, Perks & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives tied to client satisfaction and booking volume.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Flexible paid time off and a generous holiday schedule.
• Remote work stipend to support home office setup and internet connectivity.
• Exclusive travel perks: discounted rates on cruise bookings, complimentary FAM trips, and partner hotel & resort discounts.
• Access to industry tools and resources—CRM, booking engines, and market research platforms.
• Professional development budget for courses, certifications, and conference attendance.

How to Apply

Ready to set sail on an exciting career with brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Highlight any cruise booking experience, customer service achievements, and your passion for travel.

We look forward to welcoming a new member to our team who shares our commitment to creating unforgettable journeys for travelers worldwide.