Senior Customer Account Manager – State, Local & Education (SLED) – Strategic Account Leadership & E‑Rate Expertise

About brighthush

brighthush is a leading provider of mission‑critical bandwidth and communications infrastructure solutions that empower public sector organizations to deliver reliable, high‑performance connectivity. With a portfolio that spans fiber, cloud, and edge services, brighthush partners with state, local, and education (SLED) agencies to help them modernize their networks, reduce costs, and enhance service delivery for citizens, students, and educators. Our commitment to innovation, security, and customer success has positioned us as a trusted advisor for public sector technology initiatives across the United States.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, purpose‑driven team that thrives on solving complex challenges for public sector clients. We foster a culture of collaboration, continuous learning, and empowerment, where every employee’s voice is heard and every contribution matters. Whether you’re a seasoned account manager or a rising star in the field, brighthush offers the resources, mentorship, and growth opportunities to help you reach your full potential.

Key Responsibilities

• Strategic Account Leadership: Own a portfolio of high‑value SLED accounts, building deep relationships with key decision‑makers across state, local, and education agencies.
• Customer Retention & Expansion: Drive renewal cycles, identify upsell and cross‑sell opportunities, and develop account plans that align with client objectives and budget cycles.
• E‑Rate Program Expertise: Serve as the primary point of contact for clients navigating the E‑Rate funding process, ensuring compliance, maximizing rebates, and providing guidance on program updates.
• Negotiation & Deal Closure: Lead contract negotiations, manage pricing discussions, and close deals that meet both client needs and brighthush profitability targets.
• Cross‑Functional Collaboration: Partner with Sales, Technical, Finance, and Customer Success teams to deliver seamless, end‑to‑end solutions and ensure client satisfaction.
• Market Intelligence: Monitor industry trends, competitor activity, and regulatory changes affecting the SLED space, and translate insights into actionable strategies.
• Travel & Client Engagement: Travel as needed (typically 20–30% of the time) to meet clients, attend industry events, and support on‑site project kick‑offs.

Essential Qualifications

• Minimum of 6 years of experience in customer retention, strategic account management, or B2B sales within the public sector or technology industry.
• Proven track record of managing complex SLED accounts, achieving high renewal rates, and driving revenue growth.
• Deep understanding of the E‑Rate program, including eligibility criteria, application processes, and compliance requirements.
• Exceptional negotiation, communication, and presentation skills, with the ability to influence stakeholders at all levels.
• Strong analytical mindset, comfortable using data to inform account strategies and forecast revenue.
• Self‑motivated, results‑driven, and able to thrive in a fast‑paced, remote work environment.
• Proficiency in CRM systems (e.g., Salesforce), Microsoft Office Suite, and collaboration tools (Teams, Zoom).

Preferred Qualifications

• Experience working with state, local, or education agencies in the United States.
• Background in telecommunications, networking, or cloud services.
• Knowledge of public sector procurement processes and contracting frameworks.
• Certifications such as Certified Public Sector Sales Professional (CPSP) or Project Management Professional (PMP).
• Fluency in additional languages (Spanish, French, etc.) is a plus.

Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with client goals and brighthush’s business objectives.
• Relationship Building: Proven skill in cultivating trust and rapport with C‑suite executives, IT leaders, and procurement officials.
• Negotiation & Influence: Strong track record of closing deals while maintaining win‑win outcomes.
• Communication: Excellent written and verbal communication, with the ability to tailor messaging for diverse audiences.
• Project Management: Experience coordinating cross‑functional teams to deliver complex solutions on time and within budget.
• Adaptability: Comfortable navigating changing priorities and evolving client needs.
• Data‑Driven Decision Making: Proficiency in using analytics to drive account performance and forecast revenue.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Account Manager, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your integration into the team.
• Ongoing training in public sector sales, E‑Rate compliance, and emerging technologies.
• Opportunities to earn industry certifications and attend conferences that enhance your expertise.
• Clear career pathways to roles such as Account Director, Regional Sales Lead, or Product Management.
• Internal mobility across business units, allowing you to broaden your skill set and explore new challenges.

Work Environment & Company Culture

brighthush embraces a flexible, remote-first culture that empowers employees to work from anywhere in the United States. We prioritize:

• Work‑life balance through generous paid time off and flexible scheduling.
• Diversity, equity, and inclusion initiatives that foster a welcoming environment for all.
• Collaborative teamwork, with regular virtual town halls, cross‑team projects, and knowledge‑sharing sessions.
• A culture of transparency, where leadership shares company goals, challenges, and successes openly.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and reward performance:

• Base Salary: $75,390 – $107,700 per year, commensurate with experience and qualifications.
• Performance Bonus: Eligible for annual bonuses tied to individual and company performance metrics.
• Equity: Potential for stock options or restricted stock units as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with mental health resources.
• Retirement: 401(k) plan with company match to help you build long‑term financial security.
• Paid Time Off: Generous vacation, sick leave, and personal days, plus paid holidays.
• Parental Leave: Generous parental leave policy for new parents, including both maternity and paternity options.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Wellness Programs: Access to virtual fitness classes, wellness stipends, and employee assistance programs.

How to Apply

Ready to take the next step in your career and help public sector organizations thrive? Submit your application through our careers portal or click the link below to explore this opportunity in more detail.