Senior Customer Account Manager – Strategic Enterprise Account Leadership, Revenue Growth, and Customer Success for High‑Tech Communications Infrastructure

About brighthush

brighthush stands at the forefront of mission‑critical bandwidth solutions, delivering a sprawling 141,000‑mile network that spans North America and Europe. From dark fiber and wavelengths to private data networks, Ethernet, and dedicated Internet access, we connect thousands of buildings, data centers, and carriers, powering the world’s most transformative enterprises. Our high‑performance connectivity fuels innovation across wireless, wireline, media, technology, content, finance, healthcare, and other large‑scale industries.

Our culture is built on the belief that exceptional customer relationships are the cornerstone of long‑term success. We blend technical excellence with a relentless focus on client satisfaction, fostering an environment where collaboration, creativity, and accountability thrive. Whether you’re a seasoned strategist or an ambitious professional looking to make an impact, brighthush offers the resources, mentorship, and opportunities to elevate your career to new heights.

Position Overview

We are seeking a Senior Customer Account Manager to lead post‑implementation customer relationships, drive recurring‑revenue strategies, and ensure continuity for our specialized carrier portfolios and high‑value accounts. In this role, you will partner with executive stakeholders, navigate complex renewal cycles, and shape the future of our customer success initiatives—all while operating in a fully remote capacity for qualified candidates residing in the continental United States.

Key Responsibilities

• Build and nurture executive and operational relationships: Develop deep, trust‑based partnerships with C‑suite leaders and technical decision‑makers across assigned portfolios, ensuring alignment with business objectives and network performance.
• Strategic account planning: Craft multi‑year account, renewal, and network expansion plans informed by customer health metrics, utilization trends, contract positioning, competitive landscape, and financial exposure.
• Lead complex renewals and RFP/RFQ cycles: Own the end‑to‑end renewal process for multi‑service, multi‑location accounts, including executive business reviews, pricing negotiations, and contract execution.
• Design and negotiate value‑add strategies: Develop and negotiate solutions for service migration, network redesign, relocation, decommission, and contract restructuring that balance customer outcomes with pricing discipline and margin optimization.
• Forecast and mitigate churn: Analyze churn risks, develop mitigation plans, and collaborate across Sales, Engineering, Finance, Billing, Legal, and Operations to secure long‑term account value.
• Cross‑functional coordination: Facilitate complex decision‑making across multiple internal teams, ensuring seamless delivery of services and alignment of commercial objectives.
• Commercial judgment and revenue stewardship: Provide senior‑level insight on credits, early termination liabilities, portability, rate increases, renewal pricing, and accurate revenue recognition.
• Mentorship and knowledge sharing: Coach junior CAMs, contribute to renewal playbooks, refine negotiation practices, and uphold operating standards that elevate the entire account management function.

Essential Qualifications

• Minimum of 6 years of experience in Customer Retention, Strategic Account Management, Client Services, or a comparable customer‑facing role; senior assignments typically require 8+ years.
• Proven track record of managing complex, high‑revenue customer relationships with measurable success in renewals, retention, and revenue growth.
• Advanced expertise in renewals, retention, commercial negotiations, RFP/RFQ response, and contract execution.
• Strong commercial acumen with the ability to evaluate customer, contractual, operational, and financial trade‑offs.
• Executive‑level communication, presentation, negotiation, and facilitation skills.
• Experience in carrier, public‑sector, K‑12, E‑Rate, or other procurement‑intensive environments is highly desirable.

Preferred Qualifications

• Significant experience in digital or communications infrastructure, including fiber, wavelengths, or Ethernet services.
• Prior exposure to large enterprise or carrier‑grade contracts and the associated regulatory or compliance frameworks.
• Certifications in project management (PMP, Prince2) or sales/negotiation (Sandler, SPIN) add value.
• Fluency in data‑driven decision making, with proficiency in CRM platforms (Salesforce, HubSpot) and analytics tools.

Skills & Competencies

• Strategic thinking and long‑term vision for account growth.
• Exceptional stakeholder management and influence.
• Data‑driven analysis and financial modeling.
• Strong negotiation and closing skills.
• Adaptability to fast‑paced, evolving environments.
• Team collaboration and cross‑functional leadership.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders.
• Continuous learning through internal and external training, certifications, and conferences.
• Clear career pathways from Account Manager to Senior Account Manager, Director of Customer Success, or VP of Client Relations.
• Opportunities to lead cross‑functional initiatives, product launches, and new market expansions.

Work Environment & Culture

brighthush champions a culture of innovation, inclusion, and work‑life balance. Our remote‑first model empowers you to work from anywhere in the continental United States while staying connected through virtual collaboration tools, regular all‑hands meetings, and regional team gatherings. We celebrate diversity, encourage open dialogue, and reward ideas that drive customer success and operational excellence.

Compensation & Benefits

Base Salary Range: $75,390 – $107,700 USD per year (subject to geographic location, experience, and qualifications).

In addition to a competitive base salary, you may be eligible for:

• Discretionary annual incentive plan for non‑sales roles.
• Sales incentive plan for sales‑aligned positions.
• Health, dental, and vision insurance.
• 401(k) retirement savings plan with company match.
• Generous paid time off, including paid parental leave.
• Flexible work schedule and remote work options.
• Professional development stipend and tuition reimbursement.

Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer committed to fostering a diverse workforce. We welcome applicants from all backgrounds, including veterans and individuals with disabilities. If you require a reasonable accommodation during the hiring process, please let us know.

Biometric Data & Privacy

As part of the application, hiring, onboarding, and employment processes, brighthush may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”) such as fingerprints or facial geometry scans. We use brighthush, a third‑party identity verification service, to authenticate applicant identity. brighthush may collect Biometric Data, which will be retained in accordance with brighthush’s privacy policies. brighthush does not sell, lease, or trade biometric data. By proceeding with your application, you acknowledge this disclosure and consent to the collection of biometric data in compliance with applicable laws.

How to Apply

Ready to take the next step in your career? Submit your application through our careers portal or click the link below to apply directly.