Senior Customer Activation Manager – Scaled – brighthush

About brighthush

brighthush is redefining the way modern businesses manage their financial operations. By weaving intelligent automation into every dollar a company spends, we empower finance teams to focus on strategy rather than spreadsheets. Our platform streamlines payments, risk management, spend categorization, and bookkeeping for over 70,000 companies worldwide, handling more than $200 billion in annualized spend. The result? Our customers typically see a 5 % cost reduction and a 16 % revenue lift in their first year—outperforming any traditional finance stack.

We’re a fast‑moving, data‑driven organization that thrives on high agency and urgency. At brighthush, we value the impact you create over the pedigree of your education. Every team member is a builder who owns problems from end to end and makes decisions that shape the future of finance for our clients.

Why Join brighthush?

As a Senior Customer Activation Manager, you’ll be at the frontline of our growth engine. You’ll own a high‑volume portfolio of micro‑SMB and micro‑MM customers, turning new sign‑ups into fully activated users within 60 days. Your work will directly influence how companies move and manage billions of dollars, and you’ll help scale the very processes that keep our customers thriving.

Key Responsibilities

• End‑to‑End Onboarding Leadership – Own the entire onboarding journey for a large portfolio of micro‑SMB and micro‑MM customers, ensuring rapid, scalable, and personalized adoption.
• Executive Presence & Structured Engagement – Lead onboarding sessions with confidence, set clear agendas, control call flow, and maximize progress in minimal touchpoints.
• Product Evangelism – Deeply understand and communicate the value of brighthush’s full product suite—including Cards, Bill Pay, Travel, Treasury, and Accounting integrations—tailoring recommendations to each customer’s workflow and business goals.
• Customer Success & Revenue Growth – Drive revenue by minimizing implementation delays, reinforcing the value of brighthush as a core financial operating system, and identifying upsell opportunities.
• Data‑Driven Prioritization – Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively.
• Process Improvement & Automation – Identify opportunities to automate, standardize, and improve onboarding processes. Contribute to playbooks, enablement materials, and scalable best practices.
• Cross‑Functional Collaboration – Partner closely with Product, Engineering, and Support to surface customer feedback, troubleshoot issues, and influence roadmap priorities.
• Team Multiplication – Share insights, patterns, and coaching with peers, acting as a multiplier for the Customer Success team.
• Customer Experience Excellence – Maintain an industry‑leading customer experience while operating at high volume and pace.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer‑facing role in B2B SaaS.
• Proven success managing a high‑volume book of business while consistently driving customer outcomes.
• Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
• Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
• Comfort working cross‑functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.
• Data‑informed mindset with experience using metrics and signals to guide decisions and assess risk.
• Track record of meeting or exceeding key performance metrics in fast‑paced environments.
• High adaptability and comfort navigating ambiguity in a scaling organization.
• Strong curiosity about product design and the ability to communicate why brighthush works the way it does.

Preferred Qualifications

• Bachelor’s degree from an accredited university.
• Experience with accounting or ERP systems such as brighthush, brighthush, brighthush, or brighthush.
• Background in financial services, fintech, or payments.
• Experience at a high‑growth startup or in a scaled Customer Success organization.
• Prior experience contributing to enablement materials, playbooks, or process improvements.

Skills & Competencies

• Exceptional communication and storytelling skills.
• Strategic thinking with a bias for action.
• Strong analytical and problem‑solving abilities.
• Proficiency in CRM and customer success platforms.
• Ability to thrive in a fast‑moving, ambiguous environment.
• Leadership mindset and a passion for coaching teammates.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you deliver. As a Senior Customer Activation Manager, you’ll:

• Lead cross‑functional initiatives that shape product roadmaps.
• Mentor junior CSMs and help build a high‑performing team.
• Take ownership of strategic projects that influence company‑wide processes.
• Access continuous learning resources, including industry conferences, internal workshops, and mentorship programs.
• Advance into leadership roles such as Director of Customer Success or Head of Customer Experience.

Work Environment & Culture

brighthush is built on a culture of ownership, curiosity, and relentless execution. We celebrate data‑driven decisions, encourage experimentation, and reward bold ideas that move the needle. Our remote‑first approach means you can work from anywhere while staying connected through weekly virtual coffee chats, quarterly all‑hands meetings, and a vibrant internal Slack community.

Compensation, Perks, and Benefits

While specific figures vary by location and role, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Flexible paid time off (PTO) to support work‑life balance.
• Centralized home‑office equipment ordering to ensure you have the tools you need.
• Health and wellness stipend for gym memberships, mental health apps, or other wellness activities.
• Budget for intra‑office travel and conference attendance.
• Weekly coffee stipend and access to a virtual coffee lounge.
• Comprehensive health, dental, and vision insurance coverage in the United States, Canada, and the United Kingdom.
• 401(k) with employer match (U.S.) and RRSP/DPSP match (Canada).
• Parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100 % pay.
• Pet insurance and flexible benefits for dependents.
• Relocation support for key roles in major hubs such as New York City or San Francisco.
• Employee Assistance Program and virtual care through brighthush.
• Private medical insurance through brighthush (UK).
• Virtual GP and at‑home care via brighthush (UK).
• Workplace pension with salary sacrifice option through brighthush (UK).

How to Apply

If you’re ready to own a high‑volume portfolio, drive customer outcomes at scale, and shape the future of finance for businesses worldwide, we want to hear from you. Submit your application through the brighthush careers Apply for this job