Senior Customer Activation Manager – Scaled – Drive Rapid Onboarding & Revenue Growth at brighthush

About brighthush

brighthush is redefining the way modern businesses manage their financial operations. By embedding intelligent automation directly into the transaction flow of every dollar a company spends, we empower organizations to make smarter, faster, and more accurate financial decisions. Our platform handles over $200 B in annualized spend across 70,000+ companies, streamlining payment authorization, risk detection, spend categorization, and bookkeeping. The result? Our customers see an average 5 % cost savings and a 16 % revenue lift in their first year—outperforming traditional financial workflows by a wide margin.

We’re not just another fintech; we’re a movement. At brighthush, every team member is a builder who owns problems end‑to‑end and makes consequential decisions that shape the future of finance. We value high agency, high urgency, and a bias toward action over perfection. If you’re passionate about creating systems that directly influence how companies move and manage billions of dollars, brighthush is the place for you.

Role Overview

The Senior Customer Activation Manager – Scaled is a pivotal role that bridges the gap between new customer acquisition and long‑term success. You will own a high‑volume portfolio of micro‑SMB and micro‑MM customers, ensuring they achieve full adoption of brighthush’s suite of products within 60 days of onboarding. Your work will directly impact revenue, customer satisfaction, and the scalability of our growth engine.

Key Responsibilities

• End‑to‑End Onboarding Leadership: Own the entire onboarding journey for a large portfolio of micro‑SMB and micro‑MM customers, guiding them from initial engagement to full platform adoption.
• Executive Presence & Structured Engagement: Lead onboarding sessions with clear agendas, control call flow, and maximize progress in minimal touchpoints, demonstrating confidence and professionalism at every interaction.
• Product Evangelism: Educate customers on brighthush’s full product suite—including Cards, Bill Pay, Travel, Treasury, and Accounting integrations—tailoring recommendations to their unique workflows and business objectives.
• Problem‑Solving & Cross‑Functional Collaboration: Deeply understand customer pain points, work closely with Product, Engineering, and Support to troubleshoot issues, and co‑create solutions that enhance the customer experience.
• Revenue Enablement: Minimize implementation delays, reinforce the value of brighthush as a core financial operating system, and drive revenue growth through proactive outreach and risk mitigation.
• Data‑Driven Prioritization: Leverage customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively, ensuring high adoption rates.
• Process Improvement & Playbook Development: Identify opportunities to automate, standardize, and improve onboarding processes; contribute to playbooks, enablement materials, and scalable best practices.
• Team Multiplication: Share insights, patterns, and coaching with peers, acting as a multiplier for the broader Customer Success organization.
• Customer Experience Stewardship: Maintain an industry‑leading customer experience while operating at high volume and pace, ensuring every touchpoint reflects brighthush’s commitment to excellence.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer‑facing role within B2B SaaS.
• Proven track record of managing a high‑volume book of business while consistently driving customer outcomes.
• Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively.
• Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement.
• Comfort working cross‑functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions.
• Data‑informed mindset with experience using metrics and signals to guide decisions and assess risk.
• Proven ability to meet or exceed key performance metrics in fast‑paced environments.
• High adaptability and comfort navigating ambiguity in a scaling organization.
• Strong curiosity about product design and the ability to communicate why brighthush works the way it does.

Preferred Qualifications (Nice to Haves)

• Bachelor’s degree from an accredited university.
• Experience with accounting or ERP systems such as NetSuite, QuickBooks, Xero, or Sage.
• Background in financial services, fintech, or payments.
• Experience at a high‑growth startup or in a scaled Customer Success organization.
• Prior experience contributing to enablement materials, playbooks, or process improvements.

Skills & Competencies

• Exceptional communication and presentation skills, both written and verbal.
• Strategic thinking with a focus on execution and measurable outcomes.
• Strong analytical skills, with the ability to interpret data and translate insights into action.
• Customer‑centric mindset, always advocating for the best possible experience.
• Project management acumen, capable of juggling multiple priorities without compromising quality.
• Collaborative spirit, thriving in cross‑functional teams and fostering a culture of continuous improvement.
• Resilience and perseverance, especially when navigating complex or ambiguous situations.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Activation Manager, you will:

• Progress into leadership roles such as Customer Success Director or Head of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and roadmap.
• Mentor junior team members, building a high‑performing culture of ownership and excellence.
• Participate in continuous learning programs, including industry conferences, product certifications, and internal knowledge sharing.
• Have access to a robust career development framework that aligns your personal goals with the company’s growth trajectory.

Work Environment & Company Culture

brighthush fosters a culture of transparency, innovation, and collaboration. We celebrate diversity, encourage experimentation, and reward bold ideas that drive real impact. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through regular virtual town halls, team‑building events, and an open‑door policy with leadership.

Compensation & Benefits

While specific figures vary by location and role, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Flexible paid time off (PTO) and a generous parental leave policy.
• Wellness stipend, mental health resources, and access to virtual care.
• Professional development budget for courses, certifications, and conferences.
• Relocation assistance for key hires moving to major hubs such as New York or San Francisco.
• Regular team lunches, snacks, and coffee to keep the energy high.

How to Apply

Ready to shape the future of financial operations and help businesses thrive? Submit your application through our careers portal or reach out directly to our recruiting team. If you’re being referred, please let the referrer know so we can expedite your application.

Join brighthush Today

We’re looking for high‑energy, customer‑obsessed professionals who thrive in fast‑paced, high‑impact environments. If you’re ready to own a portfolio of customers, drive adoption, and influence the next wave of financial technology, we want to hear from you. Apply now and become a key player in the brighthush story.