Senior Customer Activation Manager – Scaled Onboarding & Growth Specialist for brighthush’s Self‑Service Enterprise Solutions – Driving Customer Success, Revenue Growth, and Operational Excellence

About brighthush

brighthush is a trailblazer in the fintech ecosystem, redefining how businesses manage every dollar they spend. By embedding intelligent automation directly into the transaction flow, we transform complex, data‑dense environments into streamlined, risk‑aware ecosystems. Our platform powers over 70,000 companies worldwide, handling the entire spend lifecycle—from authorization and risk flagging to categorization and close‑out—while delivering measurable impact: customers save an average of 5 % on spend and grow revenue by 16 % in their first year.

We are not just a software vendor; we are a partner that empowers ambitious organizations to save time, reduce risk, and accelerate growth. If you are passionate about building systems that shape how companies move and manage billions, brighthush is the place to bring your ideas to life.

Why brighthush?

At brighthush, the future of finance is built on automation, transparency, and data‑driven decision making. Our mission is simple: enable every business to operate smarter, faster, and more profitably. We achieve this by:

• Delivering a unified platform that processes over $200 B in annualized spend.
• Providing actionable insights that help customers reduce costs and uncover new revenue streams.
• Fostering a culture of continuous innovation, where ideas are tested, refined, and scaled at speed.

Our team is composed of engineers, data scientists, product leaders, and customer success experts who thrive on solving complex problems and driving tangible results.

About the Role

The Senior Customer Activation Manager will be the linchpin of our self‑service customer journey. As an early member of the Customer Success organization, you will design and execute a scalable onboarding motion that ensures micro‑SMB and SMB accounts achieve full activation within 60 days. You will own the end‑to‑end customer experience, from discovery to go‑live, and will play a pivotal role in driving retention, expansion, and advocacy.

Key Responsibilities

• Customer Onboarding Champion: Become the subject‑matter expert on all integration and configuration options for brighthush’s product suite, enabling efficient, thorough, and complete onboarding at scale.
• Portfolio Management: Directly own a portfolio of 100+ micro‑SMB and SMB accounts, managing the entire implementation lifecycle from discovery to go‑live.
• Product Feedback Loop: Collaborate closely with the Product team to capture customer feedback, identify pain points, and influence product roadmap decisions.
• Process Automation: Identify and implement automation opportunities to scale the onboarding process, reducing manual effort and increasing throughput.
• Customer Satisfaction: Maintain an industry‑leading CSAT score by proactively engaging with customers, anticipating needs, and delivering value.
• Data‑Driven Insights: Track, analyze, and report on key performance indicators (KPIs) such as activation rate, time‑to‑value, and churn, driving continuous improvement.
• Team Leadership: Mentor and coach junior team members, fostering a culture of ownership, curiosity, and high performance.
• Brand Representation: Represent brighthush at industry events, webinars, and customer conferences, positioning the brand as a thought leader in finance automation.
• Playbook Development: Develop and refine onboarding playbooks, templates, and best‑practice documentation to ensure consistency across the team.
• Customer Segmentation: Leverage data analytics tools to segment customers, identify high‑potential accounts, and tailor activation strategies accordingly.
• Voice of the Customer: Act as the customer advocate within cross‑functional initiatives, ensuring that customer insights drive product and service enhancements.
• Continuous Learning: Champion a culture of continuous learning by staying current on industry trends, emerging technologies, and best practices in customer success.

Essential Qualifications

• Minimum 3 years of experience in sales, customer success, or product operations within a B2B organization.
• Proven track record managing a high‑volume book of business (100+ customers) and consistently meeting or exceeding weekly/monthly KPIs.
• Exceptional project management and time‑management skills, with the ability to juggle multiple priorities and deliver on tight deadlines.
• Excellent verbal and written communication skills, capable of translating complex technical concepts into clear, actionable insights for customers and internal stakeholders.
• Strong ownership mindset and a desire to grow within the role, taking initiative and driving results in a fast‑paced, startup environment.
• Demonstrated ability to anticipate customer needs and position product solutions accordingly, ensuring a seamless onboarding experience.
• Experience with data‑driven decision making, including proficiency in analytics platforms such as Tableau, Looker, or Power BI.
• Comfortable working in a remote‑first environment with a distributed team across multiple time zones.

Preferred Qualifications

• Experience with accounting software such as brighthush, brighthush, brighthush, or brighthush, and/or a background in accounting (CPA).
• Experience in financial services sales, with a deep understanding of the challenges and opportunities in the finance industry.
• Previous experience at a high‑growth startup, comfortable with ambiguity and rapid iteration.
• Familiarity with data analytics tools and dashboards, enabling data‑driven decision making.
• Knowledge of API integrations, webhooks, and data mapping concepts.
• Experience leading cross‑functional initiatives and driving product adoption.

Skills & Competencies

• Customer‑centric mindset: Empathy, active listening, and a passion for delivering exceptional value.
• Strategic thinking: Ability to see the big picture while executing on tactical details.
• Analytical mindset: Proficiency in interpreting data, identifying trends, and making evidence‑based recommendations.
• Collaboration: Strong cross‑functional communication with Product, Engineering, Sales, and Marketing teams.
• Adaptability: Thrive in a dynamic environment, pivoting quickly when priorities shift.
• Leadership: Inspire and guide teammates, fostering a culture of continuous learning and improvement.
• Technical aptitude: Comfortable navigating complex software ecosystems and troubleshooting integration issues.
• Time‑management: Prioritize tasks, set realistic milestones, and meet deadlines consistently.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team. As a Senior Customer Activation Manager, you will:

• Lead high‑impact projects that shape the future of our product and customer experience.
• Participate in cross‑functional initiatives, gaining exposure to product strategy, engineering, and sales.
• Access a curated learning library, including courses on customer success, data analytics, and leadership.
• Receive mentorship from senior leaders who have built successful careers in fintech and technology.
• Follow clear career pathways to senior Customer Success, Product Management, or Growth roles.
• Have the opportunity to present at internal and external conferences, enhancing your professional brand.
• Benefit from regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

brighthush is built on a culture of high agency, high urgency, and relentless curiosity. We value:

• Ownership: Every team member is a builder who owns problems end‑to‑end and makes consequential decisions.
• Speed: We prioritize slope over intercept, moving quickly to deliver value to our customers.
• Transparency: Open communication across all levels, fostering trust and collaboration.
• Innovation: A safe space to experiment, fail fast, and iterate based on real customer feedback.
• Inclusivity: A diverse and inclusive workplace where every voice is heard and respected.
• Work‑life balance: Flexible schedules, remote options, and a focus on outcomes rather than hours.
• Community: Regular team‑building events, hackathons, and volunteer opportunities.
• Recognition: Frequent shout‑outs, spot bonuses, and a culture that celebrates wins at all levels.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to activation, retention, and customer satisfaction metrics.
• Equity options, giving you a stake in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• 401(k) plan with employer match, ensuring you’re building a secure financial future.
• Generous paid time off (PTO) and flexible work arrangements to support work‑life balance.
• Wellness stipend, weekly coffee stipend, and in‑office perks such as lunch, snacks, and drinks.
• Relocation support for key roles in major hubs.
• Additional benefits such as fertility HRA, parental leave, pet insurance, and employee assistance programs.
• Continuous learning stipend for courses, certifications, and conferences.
• Annual team retreats and off‑site strategy sessions.

How to Apply

If you’re ready to join a fast‑moving, high‑impact team that’s reshaping the finance industry, we’d love to hear from you. Submit your application through our careers portal or reach out directly to our recruiting team. We welcome referrals—if you’re being referred for this role, please contact the referrer to apply on your behalf.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

Stay Safe from Scams

brighthush will only contact candidates through official @brighthush.com email addresses. We will never ask for payment or sensitive personal information during the hiring process.