Senior Customer Activation & Partner Success Lead – Driving Seamless Onboarding, Accelerated Growth, and End‑to‑End Value Delivery for FinTech Innovators at brighthush

About brighthush

brighthush is a trailblazer in the financial technology arena, redefining how modern businesses manage their financial operations. By weaving intelligent automation into every dollar that flows through a company’s books, we empower finance teams to focus on strategy rather than spreadsheets. Our mission is to democratize financial insight, and we’re already serving over 70,000 organizations worldwide. Clients routinely save an average of 5 % on spend and grow revenue by 16 % in the first year of adoption. Our platform is built on a foundation of data‑rich, real‑time analytics, risk detection, and seamless integration with the world’s leading accounting systems.

We are a fast‑moving, high‑impact startup that thrives on curiosity, ownership, and the relentless pursuit of excellence. At brighthush, every team member is a builder who owns problems from end to end and makes decisions that shape the future of finance technology. If you want to build systems that directly influence how companies move and manage billions of dollars, brighthush is the place to do it.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven culture that values bold ideas, rapid experimentation, and measurable impact. We celebrate diversity, encourage continuous learning, and reward ownership. Our people are empowered to take initiative, collaborate cross‑functionally, and see the direct results of their work on our customers and partners. Whether you’re a seasoned professional or an ambitious early‑career talent, you’ll find a supportive environment that nurtures growth, creativity, and professional fulfillment.

Role Overview

As a Senior Customer Activation & Partner Success Lead, you will be the linchpin between brighthush and the ecosystem of partners that drive our growth. You will own the activation and early‑stage expansion of partner‑referred customers, ensuring they experience a frictionless onboarding journey and realize value quickly. In this early‑stage role, you will help design and refine the Partner Success program, create scalable implementation workflows, and collaborate closely with Product, Engineering, and Marketing to deliver a world‑class partner experience.

Key Responsibilities

• Partner Relationship Management – Build and nurture long‑term relationships with key partner segments, including Accounting, Private Equity, and Venture Capital firms. Serve as the trusted advisor and advocate for partners, deeply understanding their business models, goals, and challenges.
• Partner Enablement & Customer Activation – Design and deliver partner onboarding programs that cover the full spectrum of integration and configuration options for brighthush’s suite of products. Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale.
• Implementation Leadership – Own the end‑to‑end implementation process for partner‑referred customers, ensuring timely delivery, high quality, and measurable outcomes. Coordinate cross‑functional teams, set clear milestones, and manage expectations throughout the engagement.
• Process Design & Optimization – Continuously refine and document partner success workflows, onboarding playbooks, and knowledge base content. Identify bottlenecks, propose automation, and implement best practices to improve speed, quality, and scalability.
• Data‑Driven Insights & Reporting – Track activation metrics, customer health scores, and partner performance indicators. Use data to surface trends, forecast growth, and inform product and go‑to‑market strategies.
• Cross‑Functional Collaboration – Partner with Product, Engineering, Marketing, and Customer Success to align on partner needs, feature requests, and go‑to‑market messaging. Advocate for partner‑centric improvements across the organization.
• Thought Leadership & Advocacy – Represent brighthush at partner events, webinars, and industry conferences. Share success stories, best practices, and insights that reinforce brighthush’s position as a thought leader in financial automation.
• Continuous Improvement & Innovation – Stay current on industry trends, emerging technologies, and competitor offerings. Propose innovative solutions that enhance partner value, streamline onboarding, and accelerate revenue growth.

Essential Qualifications

• 10+ years of experience in customer success, partner management, or implementation roles within SaaS or fintech environments.
• Proven track record of managing complex, multi‑stakeholder onboarding projects with measurable success metrics.
• Deep understanding of financial operations, accounting processes, and the challenges faced by finance teams in mid‑market and enterprise settings.
• Strong analytical mindset with the ability to translate data into actionable insights and strategic recommendations.
• Excellent communication skills – both written and verbal – with the ability to influence senior stakeholders across partner and internal teams.
• Experience working with partner ecosystems, including channel partners, system integrators, and technology partners.
• Proficiency in CRM and partner relationship management tools (e.g., brighthush).
• Demonstrated ability to thrive in a fast‑paced, high‑growth startup environment.

Preferred Qualifications

• Background in financial technology, accounting software, or related domains.
• Experience with API integrations, data migration, and workflow automation.
• Knowledge of regulatory compliance and risk management frameworks in finance.
• Experience leading cross‑functional teams and driving process improvements.
• Fluency in multiple languages, especially if you can support partners in diverse regions.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day execution.
• Customer‑Centric Mindset – Passion for delivering exceptional value and ensuring customer success.
• Project Management – Expertise in planning, scheduling, and delivering projects on time and within scope.
• Data Analysis – Proficiency in using dashboards, reporting tools, and data visualization to drive decisions.
• Collaboration & Influence – Skilled at building relationships, negotiating, and aligning diverse stakeholders.
• Adaptability – Comfortable pivoting priorities in a dynamic, evolving environment.
• Technical Acumen – Comfortable working with APIs, integrations, and technical documentation.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Activation & Partner Success Lead, you’ll have the chance to:

• Lead the expansion of our Partner Success program and shape the future of our partner ecosystem.
• Move into senior leadership roles such as Director of Partnerships, Head of Customer Success, or VP of Growth.
• Participate in cross‑functional initiatives that influence product roadmap, go‑to‑market strategy, and global expansion.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge sharing sessions.
• Mentor junior team members and contribute to a culture of knowledge transfer and professional development.

Work Environment & Company Culture

brighthush fosters a culture of transparency, experimentation, and ownership. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep everyone aligned on vision and progress.
• Monthly hackathons and innovation challenges that encourage creative problem‑solving.
• Open communication channels across all levels, from founders to new hires.
• Regular feedback loops and performance reviews that focus on growth and impact.
• A commitment to work‑life balance, with flexible hours and generous vacation policies.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior roles in fintech.
• Performance‑based bonuses tied to partner activation metrics and company growth.
• Equity or stock‑option plans that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Unlimited paid time off and a generous parental leave policy.
• Professional development budget for courses, certifications, and conferences.
• Access to cutting‑edge tools, technology, and a modern, ergonomic home office stipend.

How to Apply

Ready to make a tangible impact on the future of finance technology? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Customer Activation & Partner Success Lead role at brighthush. We’re excited to learn how your experience and vision align with our mission to democratize financial insight and empower businesses worldwide.

Join us and help shape the next generation of financial automation. Apply today and become a key driver of partner success and customer activation at brighthush!