Senior Customer Activation & Partnerships Growth Strategist – Championing Financial Automation Success at brighthush

About brighthush

brighthush is a trailblazer in the financial technology arena, redefining how modern businesses orchestrate their day‑to‑day financial operations. By embedding intelligent automation directly into the transaction flow of every dollar a company spends, we empower organizations to focus on growth while we handle the complexities of payments, risk, spend categorization, and financial close. Our platform processes over $200 B in annualized spend across 70,000+ companies worldwide, delivering measurable savings of 5% and revenue growth of 16% in the first year for our customers. At brighthush, we believe that every ambitious company deserves the same edge, and we’re building the infrastructure that makes that possible.

Why Join brighthush?

We’re a high‑velocity, data‑driven team that thrives on ownership, experimentation, and impact. If you’re someone who prefers to build end‑to‑end solutions, make consequential decisions, and see the direct results of your work, brighthush is the place for you. We value agency over credentials, and we reward those who deliver tangible outcomes. As a Senior Customer Activation Manager on our Partnerships team, you’ll be at the forefront of shaping how our partners and their customers experience the brighthush ecosystem.

Role Overview

As a key member of the Partnerships team, you will own the activation, growth, and retention of partner‑referred customers. You will help design and refine the Partner Success program, define the implementation motion, and drive activation and retention at scale. Your work will directly influence how companies move and manage billions of dollars in spend, and you will partner with top‑tier accounting, private equity, and venture capital firms to unlock new value for both our partners and their clients.

Key Responsibilities

• Partner Relationship Management: Build and nurture long‑term relationships with key partner segments, including accounting firms, private equity funds, and venture capital firms.
• Trusted Advisor: Serve as the go‑to advocate for partners, deeply understanding their business models, goals, and challenges, and translating those insights into actionable strategies.
• Partner Enablement & Customer Activation: Design and deliver comprehensive onboarding programs that educate partners on all integration and configuration options within the brighthush suite.
• Scalable Onboarding: Collaborate with partners and their customers to ensure efficient, thorough, and complete onboarding at scale, leveraging automation and best practices.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, and Customer Success to share feedback, troubleshoot issues, and ideate workarounds that improve the partner experience.
• Data‑Driven Decision Making: Own partner success metrics, analyze activation and retention data, and iterate on processes to exceed performance targets.
• Strategic Growth Initiatives: Identify opportunities for upsell, expansion, and joint marketing initiatives that drive revenue growth for both brighthush and our partners.
• Thought Leadership: Represent brighthush at partner events, webinars, and industry conferences, positioning the company as a thought leader in financial automation.

Essential Qualifications

• Minimum 5 years of experience in Partner Success, Partner Enablement, or a related field.
• Proven track record of exceeding quota or outperforming key target metrics.
• Exceptional project management and time‑management skills, with the ability to juggle multiple high‑priority initiatives.
• Excellent verbal and written communication, capable of translating complex technical concepts into clear, actionable insights.
• Experience collaborating with technical teams (Product, Engineering) to troubleshoot, provide feedback, and ideate solutions.
• Deep understanding of the brighthush product suite, with a passion for learning the intricacies of our platform.
• High adaptability and resilience in a fast‑paced, high‑growth environment.
• Strong analytical mindset, with the ability to anticipate partner and customer needs and position product solutions accordingly.

Preferred Qualifications

• Experience working with accounting partners, private equity, and/or venture capital firms.
• Background in developing and scaling new teams or programs.
• Familiarity with accounting software such as brighthush, brighthush, brighthush, and brighthush.
• Experience in financial services sales or consulting.
• Previous tenure at a high‑growth startup, demonstrating a culture of rapid iteration and impact.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align partner initiatives with brighthush’s long‑term goals.
• Customer‑Centric Mindset – Deep empathy for partner and customer pain points, driving solutions that deliver real value.
• Data Literacy – Comfortable working with dashboards, metrics, and analytics to inform decisions.
• Influence & Negotiation – Skilled at persuading stakeholders across the organization and external partners.
• Technical Acumen – Comfortable navigating APIs, integrations, and configuration workflows.
• Collaboration – Thrive in cross‑functional teams, fostering open communication and shared ownership.
• Execution Excellence – Deliver on commitments with high quality and speed.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is defined by the impact you create. As a Senior Customer Activation Manager, you will:

• Lead the design of partner success frameworks that scale globally.
• Mentor junior team members, shaping the next generation of partner success leaders.
• Take ownership of cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Earn recognition as a thought leader within the financial technology community.
• Advance into Director or VP roles in Partner Success, Customer Success, or Product Management.

We invest heavily in continuous learning. You will have access to industry conferences, internal knowledge sharing sessions, and a generous budget for professional development courses. Our mentorship program pairs you with senior leaders across the organization, ensuring you receive guidance and support as you grow.

Work Environment & Company Culture

brighthush is a culture of ownership, curiosity, and relentless execution. We celebrate bold ideas, encourage experimentation, and reward results. Our remote‑first environment is supported by:

• Flexible work hours and a results‑oriented approach.
• Regular virtual town halls, hackathons, and cross‑team collaboration sessions.
• A vibrant community of engineers, product managers, and customer success professionals who are passionate about financial automation.
• Inclusive hiring practices that value diverse perspectives and experiences.

We also prioritize work‑life balance, offering generous paid time off, parental leave, and wellness stipends to support your well‑being. Our culture encourages you to bring your authentic self to work, fostering an environment where creativity and collaboration thrive.

Compensation & Benefits

While specific compensation packages are tailored to experience and role, brighthush offers a competitive base salary, performance‑based bonuses, and equity that aligns your success with the company’s growth. In addition, we provide:

• Full medical, dental, and vision coverage for you, with partial coverage for dependents.
• Annual membership to brighthush for health and wellness.
• 401(k) with employer match (U.S.) or equivalent retirement plans (Canada, U.K.).
• Fertility HRA and comprehensive parental leave policies.
• Pet insurance and in‑office perks such as lunch, snacks, and coffee.
• Relocation support for key roles in major hubs.
• Flexible PTO and a culture that encourages taking time to recharge.

How to Apply

If you’re ready to shape the future of financial automation and drive partner success at brighthush, we’d love to hear from you. Submit your application through our careers portal or reach out directly to a current employee for a referral. We’re committed to a fair and inclusive hiring process and welcome candidates from all backgrounds.

Important Notice

brighthush respects your privacy and follows all applicable regulations. We will only communicate through official brighthush.com email addresses and will never request payment or sensitive personal information during the hiring process.

Ready to make a difference? Apply to this role today and join a team that’s building the future of finance.