Senior Customer Advocacy Manager – Enterprise Technology & C‑Level Relationship Champion – Driving Global Customer Success, Storytelling, and Strategic Partnerships at brighthush

About brighthush

brighthush is a pioneering force in the digital work platform arena, redefining how modern enterprises connect, collaborate, and thrive. With a suite of secure, personalized solutions that empower employees to work smarter, faster, and more creatively, brighthush sits at the cutting edge of the Information Technology landscape. Our mission is simple yet ambitious: transform the employee experience through data‑driven insights, relentless customer focus, and breakthrough technology.

At brighthush, we believe that the best products are built by listening to the people who use them. That’s why customer advocacy is not just a function—it’s the heartbeat of everything we do. We’re looking for a seasoned professional who can elevate our customer relationships, champion their voices, and translate their stories into powerful business outcomes that drive growth and innovation.

Why Join brighthush?

• Impactful Work: Your advocacy initiatives will directly influence product development, marketing strategy, and customer retention, shaping the future of workplace technology.
• Dynamic Culture: We foster a collaborative, inclusive environment where ideas are celebrated and innovation thrives.
• Career Growth: As a senior leader, you’ll mentor emerging talent, shape the advocacy function, and have a clear path to executive roles.
• Competitive Compensation: We offer a generous salary range, performance bonuses, and a comprehensive benefits package.
• Flexibility: Work remotely from anywhere in California or the United States, supported by a fully distributed team.
• Global Reach: Engage with customers across continents, building relationships that span cultures and time zones.

Key Responsibilities

As the Senior Customer Advocacy Manager, you will be the strategic steward of brighthush’s advocacy ecosystem. Your role will encompass program design, stakeholder engagement, and storytelling that amplifies customer success across the organization.

• Program Design & Execution: Lead the end‑to‑end development of advocacy programs, including case studies, testimonials, webinars, and community events. Ensure programs align with business objectives and deliver measurable ROI.
• Relationship Management: Build and nurture deep, trust‑based relationships with C‑level executives, product champions, and key stakeholders across enterprise accounts.
• Storytelling & Content Creation: Transform customer experiences into compelling narratives that resonate with prospects, partners, and internal teams. Oversee the production of high‑quality content across multiple channels.
• Data‑Driven Insights: Leverage analytics to track advocacy metrics, identify trends, and refine strategies. Present findings to senior leadership to inform product and marketing decisions.
• Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Customer Success to embed advocacy into the customer journey and ensure seamless execution.
• Team Leadership & Development: Mentor a small team of advocacy specialists, fostering a culture of continuous learning and high performance.
• Thought Leadership: Represent brighthush at industry events, webinars, and panels, positioning the company as a customer‑centric thought leader.
• Strategic Planning: Contribute to the annual advocacy roadmap, aligning initiatives with corporate strategy and market trends.
• Budget Stewardship: Manage the advocacy budget, ensuring cost‑effective execution while maximizing impact.

Essential Qualifications

• 7–9+ years of experience in customer marketing, advocacy, or related roles within enterprise technology environments.
• Proven track record of building and maintaining relationships with C‑level executives and senior decision makers.
• Strong project management skills, with the ability to juggle multiple initiatives, meet deadlines, and deliver high‑quality outcomes.
• Excellent written and verbal communication skills, capable of crafting persuasive narratives and delivering impactful presentations.
• Bachelor’s degree in Marketing, Communications, Business, or a related field (MBA preferred).
• Experience with customer advocacy platforms, CRM systems, and marketing automation tools.
• Demonstrated ability to analyze data, derive insights, and translate findings into actionable strategies.
• Proficiency in content creation tools (e.g., Adobe Creative Suite, Canva) and video production is a plus.
• Comfortable working in a fully remote, distributed environment with strong self‑discipline and time‑management skills.

Preferred Qualifications

• Experience in the SaaS or enterprise software sector, with a deep understanding of the challenges and opportunities in this space.
• Background in customer success or account management, providing a holistic view of the customer lifecycle.
• Fluency in additional languages is a plus, reflecting our global customer base.
• Prior experience leading a distributed team or working in a fully remote environment.
• Knowledge of Agile methodologies and experience managing cross‑functional teams.

Skills & Competencies

• Strategic Thinking: Ability to align advocacy initiatives with broader business goals and market positioning.
• Relationship Building: Empathy, active listening, and the knack for turning customers into passionate advocates.
• Storytelling Mastery: Crafting narratives that inspire, educate, and influence diverse audiences.
• Analytical Acumen: Comfortable with data dashboards, KPI tracking, and deriving actionable insights.
• Project Management: Expertise in Agile methodologies, resource allocation, and risk mitigation.
• Leadership & Coaching: Inspiring teams, fostering collaboration, and driving professional growth.
• Adaptability: Thriving in a fast‑paced, evolving tech landscape with changing priorities.
• Communication: Clear, concise, and persuasive in both written and verbal formats.
• Technology Savvy: Comfortable navigating CRM, marketing automation, and analytics platforms.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As Senior Customer Advocacy Manager, you will:

• Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
• Mentor junior advocates, building a high‑performing team that sets industry standards.
• Gain exposure to executive leadership, positioning you for future roles such as Director of Customer Advocacy or VP of Customer Experience.
• Participate in continuous learning programs, including leadership workshops, industry conferences, and advanced analytics training.
• Contribute to brighthush’s strategic roadmap, ensuring customer voices remain central to our innovation engine.
• Explore opportunities to transition into broader customer experience or product management roles.

Work Environment & Culture

brighthush champions a culture of transparency, collaboration, and empowerment. Our remote‑first model means you’ll work with a diverse, global team that values flexibility and work‑life balance. We celebrate successes, encourage experimentation, and reward creative problem‑solving. Our inclusive environment ensures every voice is heard, and every idea has the chance to shape our future.

Key cultural pillars include:

• Open Communication: Regular all‑hands meetings, transparent decision‑making, and an open‑door policy—even in a virtual setting.
• Continuous Improvement: A growth mindset that embraces feedback, learning, and iterative development.
• Diversity & Inclusion: Commitment to building a workforce that reflects the communities we serve.
• Well‑Being Focus: Resources for mental health, flexible scheduling, and a supportive work environment.
• Community Engagement: Opportunities to volunteer, mentor, and contribute to industry initiatives.

Compensation & Benefits

• Salary Range: USD 131,587 – 203,000 per year, commensurate with experience and qualifications.
• Performance Bonuses: Annual bonuses tied to individual and company performance metrics.
• 401(k) Matching: Competitive matching program to help you build long‑term wealth.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus mental health resources.
• Paid Time Off: Generous PTO policy, including vacation, sick leave, and personal days.
• Retirement Plan: Access to a robust retirement savings plan with company contributions.
• Professional Development: Reimbursement for certifications, courses, and industry events.
• Remote Work Support: Stipend for home office setup, high‑speed internet, and ergonomic equipment.
• Employee Recognition: Regular awards, spot bonuses, and team celebrations.
• Technology Allowance: Annual upgrade of laptops, monitors, and collaboration tools.

How to Apply

Ready to champion the voices of our most valuable customers and shape the future of workplace technology? Submit your application through our careers portal and join a team that values innovation, impact, and personal growth.

Apply to brighthush Today

Closing Statement

At brighthush, we don’t just build technology—we build relationships that transform workplaces worldwide. As Senior Customer Advocacy Manager, you’ll be the bridge between our customers and our vision, turning their success stories into catalysts for growth. If you’re a strategic thinker, a relationship builder, and a storytelling champion, we invite you to bring your expertise to our dynamic, remote team. Together, we’ll elevate the customer experience and set new standards for advocacy excellence.