Senior Customer Advocacy Marketing Manager – Lead Customer Success Storytelling, Revenue Growth, and Global Market‑Intelligence Platform Impact at brighthush

About brighthush

brighthush is a trailblazer in the market‑intelligence arena, turning raw data into crystal‑clear narratives that empower Fortune 500 leaders to make faster, smarter decisions. Founded in 2011, we have evolved from a niche analytics startup into a trusted partner for over 6,000 enterprise customers worldwide, including a majority of the brighthush. Our mission is simple yet powerful: eliminate decision‑making uncertainty by delivering AI‑driven intelligence that drives measurable business outcomes. In a world where information overload is the norm, brighthush distinguishes itself by turning complex datasets into actionable insights that resonate across industries.

Our technology stack blends advanced natural‑language processing, machine learning, and data visualization to surface the insights that matter most. Operating in more than 20 countries, we foster a culture that values curiosity, collaboration, and continuous learning. We are a fully remote organization, empowering our global team to work from anywhere while maintaining a cohesive, high‑impact culture.

Why brighthush is the Place to Grow

At brighthush, you’ll join a high‑impact, fully remote team that thrives on innovation and results. We champion a culture of transparency, inclusivity, and empowerment—every voice is heard, and every idea has the potential to shape our product roadmap and customer experience. As a Senior Customer Advocacy Marketing Manager, you’ll play a pivotal role in translating our customers’ success stories into powerful marketing assets that accelerate revenue and deepen engagement.

Role Overview

The Senior Customer Advocacy Marketing Manager is the strategic lead for all customer proof‑point content—case studies, testimonials, reviews, and award programs. You will own the end‑to‑end lifecycle of these assets, ensuring they align with brighthush’s revenue and pipeline objectives. Your work will directly influence sales enablement, product marketing, and customer success initiatives, driving brand credibility and market differentiation.

Key Responsibilities

• Strategic Roadmap & Prioritization – Define and prioritize the annual customer proof‑point content roadmap, aligning initiatives with business goals, sales targets, and product launches.
• Full‑Lifecycle Content Management – Oversee sourcing, creation, legal review, customer approval, and publication of all customer content. Ensure consistency, accuracy, and brand compliance.
• Scalable Content Production – Leverage specialized tools and templates to transform raw customer insights into scalable, approved content formats (written, video, infographic).
• Reviews & Vendor Management – Lead the customer reviews program, maintain relationships with review platforms, manage budgets, and optimize processes for maximum visibility.
• Logo & Brand Compliance – Manage customer logo usage, ensuring adherence to contractual agreements and brand guidelines across all channels.
• Customer Awards Program – Own the awards cycle: identify nominees, coordinate selection panels, secure award winners, and integrate award events into our marketing calendar.
• Event Coordination – Plan and execute on‑site video filming, customer engagement logistics, and content capture at flagship events and conferences.
• Workflow Optimization – Continuously refine content workflows, manage project timelines, and streamline approvals to increase throughput and quality.
• Performance Measurement – Track, analyze, and report on content performance metrics (reach, engagement, conversion, revenue impact) to demonstrate ROI and inform strategy.
• Cross‑Functional Collaboration – Maintain proactive communication with Sales, Customer Success, Product Marketing, Legal, and Creative teams to ensure alignment and timely delivery.
• Thought Leadership & Community Building – Craft and disseminate thought leadership pieces that position brighthush as a market‑intelligence authority, fostering a vibrant community of users and advocates.
• Data‑Driven Insight Generation – Analyze customer feedback loops to surface new content opportunities and refine messaging strategies.
• Budget Stewardship – Allocate and monitor spend across content production, vendor services, and event logistics, ensuring cost‑effective execution.

Essential Qualifications

• Minimum 5 years of experience in customer marketing, content marketing, or marketing operations with a proven track record of strategic ownership and execution.
• Demonstrated ability to set and prioritize content initiatives based on measurable business impact.
• Hands‑on experience managing end‑to‑end content projects, including legal and compliance reviews.
• Proficiency in vendor relationship management and budget oversight, preferably with review or reference platforms.
• Exceptional written communication skills; ability to distill complex customer insights into compelling narratives.
• Familiarity with CRM systems (e.g., brighthush) and content intelligence tools (e.g., brighthush, brighthush).
• Comfortable managing logistics for large customer‑facing events and coordinating on‑site production.
• Strong analytical mindset with the ability to translate data into actionable marketing strategies.
• Experience leading cross‑functional teams and influencing stakeholders at all levels.

Preferred Qualifications

• Experience in the market‑intelligence or data‑analytics industry.
• Background in B2B enterprise software marketing.
• Knowledge of AI and machine‑learning concepts as they relate to content personalization.
• Experience with video production, editing, and distribution across digital channels.
• Project management certification (PMP, Agile, or similar).
• Prior exposure to global marketing campaigns and multi‑region content localization.

Core Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Project Management & Process Optimization
• Content Creation & Storytelling
• Data‑Driven Decision Making
• Stakeholder Management & Influencing
• Legal & Compliance Acumen
• Vendor & Budget Management
• Event Planning & Execution
• Adaptability & Resilience in a Fast‑Paced Environment
• Digital Marketing & SEO Fundamentals

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the markets we serve. As a Senior Customer Advocacy Marketing Manager, you will:

• Lead cross‑functional initiatives that shape product positioning and go‑to‑market strategies.
• Mentor junior marketers and collaborate with global teams across product, sales, and customer success.
• Gain exposure to AI‑driven analytics, data science, and emerging market‑intelligence trends.
• Participate in leadership development programs, hackathons, and industry conferences.
• Advance into senior marketing roles, such as Director of Customer Marketing or VP of Marketing, based on performance and impact.
• Own a portfolio of high‑visibility projects that directly influence revenue growth and brand perception.
• Develop expertise in content monetization strategies and partnership ecosystems.

Work Environment & Culture

brighthush is a fully remote organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Transparency – Open communication channels, regular town halls, and accessible leadership.
• Inclusivity – A diverse workforce that celebrates different perspectives and backgrounds.
• Continuous Learning – Access to online courses, certifications, and a generous learning stipend.
• Collaboration – Cross‑functional teams that work together to solve complex problems.
• Recognition – Regular shout‑outs, peer awards, and a culture that celebrates wins at all levels.
• Wellness & Support – Comprehensive health plans, mental‑health resources, and a wellness stipend.
• Innovation Labs – Dedicated time and resources for experimentation and product‑innovation projects.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary – $90,000 – $124,000 USD, commensurate with experience.
• Performance Bonuses – Apply for this job