Senior Customer Advocacy Specialist – Global Brand Champion, Remote‑First Customer Success Strategist & Thought Leadership Partner

Introduction

At brighthush, we have spent the last 15 years redefining what it means to deliver cutting‑edge technology solutions to the world’s most influential organizations. From partnering with industry giants to empowering the next wave of Silicon Valley innovators, our 4,000‑plus team of top‑tier tech talent is united by one mission: to create transformative experiences that resonate across every market segment. Now, we’re looking for a passionate, results‑driven Customer Advocacy Specialist to join our global, fully remote workforce and help us amplify the stories that matter most.

Why brighthush?

• Impact at Scale – Your work will influence the perception of brighthush worldwide, driving brand credibility and accelerating growth.
• Remote‑First Culture – 100% remote work, flexible hours, and a fully supported home‑office setup.
• Career Growth – Rapid advancement opportunities aligned with your learning curve and performance.
• Diversity & Inclusion – A multicultural environment where every voice is heard and valued.
• Competitive Compensation – Above‑market salaries, comprehensive benefits, and a robust 401(k) plan.

Key Responsibilities

As the linchpin between our clients and internal teams, you will own the end‑to‑end customer advocacy lifecycle. Your day‑to‑day activities will include:

• Advocate Identification & Recruitment – Proactively scout and engage high‑impact clients, collaborating closely with account managers to secure enthusiastic brand ambassadors.
• Content Production & Management – Lead the creation of compelling case studies, video testimonials, peer reviews, and social proof assets from concept through final approval.
• Program Operations – Oversee the day‑to‑day operations of the customer reference program, tracking requests, fulfillment, and performance metrics.
• Database Stewardship – Maintain a dynamic, up‑to‑date advocacy database, ensuring all advocate profiles and assets are accurate and easily searchable.
• Event & Appreciation Planning – Design and execute customer appreciation initiatives, virtual meet‑ups, and advocacy events that strengthen relationships and foster community.
• Cross‑Functional Collaboration – Partner with marketing, sales, and product teams to strategically deploy advocacy content at critical stages of the buyer journey.

Essential Qualifications

We’re looking for a professional who brings a proven track record and the right mindset to thrive in a fast‑paced, remote environment:

• Minimum of 3 years of experience in customer advocacy, client marketing, or customer success.
• Demonstrated expertise in coordinating case study and testimonial production, from initial interviews to final approval.
• Strong relationship‑building skills with a knack for motivating clients to become passionate brand advocates.
• Exceptional organizational abilities and meticulous attention to detail, especially in managing reference pipelines and content assets.
• Proficiency with CRM tools and advocacy platforms (e.g., Salesforce, HubSpot, Qualtrics, or similar).

Preferred Qualifications

These additional credentials will set you apart and accelerate your success at brighthush:

• Experience in a technology or SaaS environment, particularly with large enterprise clients.
• Knowledge of marketing automation and content distribution strategies.
• Fluency in multiple languages, enhancing global outreach efforts.
• Prior experience managing virtual events or webinars.
• Certifications in project management (PMP, Agile, or similar) or customer success (CSM).

Skills & Competencies

• Strategic Thinking – Ability to align advocacy initiatives with broader business objectives.
• Communication Excellence – Clear, persuasive writing and speaking skills for both internal stakeholders and external clients.
• Data‑Driven Decision Making – Comfortable analyzing metrics to refine programs and demonstrate ROI.
• Adaptability – Thrive in a dynamic, remote setting with evolving priorities.
• Team Collaboration – Work seamlessly with cross‑functional teams across time zones.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Customer Advocacy Specialist, you will:

• Gain exposure to high‑profile clients and industry leaders, expanding your professional network.
• Participate in continuous learning programs, including workshops, certifications, and mentorship from senior leaders.
• Progress into senior advocacy roles, program management, or broader customer success leadership positions.
• Contribute to strategic initiatives that shape the future of customer engagement at brighthush.

Work Environment & Culture

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that respect your personal commitments.
• A fully equipped home‑office stipend to ensure you have the tools you need.
• Regular virtual team gatherings, hackathons, and social events to foster community.
• Access to a global talent network, enabling you to learn from peers across continents.
• A culture that celebrates innovation, encourages experimentation, and rewards results.

Compensation & Benefits

We offer a comprehensive package designed to support your well‑being and future:

• Competitive Salary – Above market average, commensurate with experience.
• Health & Wellness – Full medical, vision, and dental coverage.
• Life & Disability Insurance – Protecting you and your loved ones.
• 401(k) Plan – With company match to help you build long‑term wealth.
• Paid Time Off – Generous vacation, sick leave, and parental leave policies.
• Professional Development – Reimbursement for courses, conferences, and certifications.
• Remote Work Perks – Home‑office stipend, tech allowance, and flexible scheduling.

How to Apply

Ready to take the next step in your career and help shape the voice of brighthush? Click the link below to submit your application and join a team that values innovation, impact, and personal growth.

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