Senior Customer Care Coordinator – Remote Travel Planning & Client Support Specialist – Drive Seamless Journeys & Exceptional Service at brighthush

About brighthush and the Future of Travel Experience

In a world where wanderlust meets technology, brighthush is redefining how people discover, experience, and remember the places they love. We believe that every trip should be more than a set of dates and destinations—it should be a living story that evolves with the traveler’s dreams, curiosities, and personal growth. By blending cutting‑edge digital tools with a human‑centric approach, we create itineraries that feel handcrafted, yet are powered by data, automation, and a global network of trusted partners. Our mission is simple: give every traveler the confidence that every detail—from the first flight to the last sunset—is managed with precision, care, and a touch of wonder.

Why brighthush is the Destination for Your Career

At brighthush, we’re not just a travel platform—we’re a community of explorers, problem‑solvers, and storytellers. As a fully remote, high‑growth organization, we offer a unique blend of flexibility, innovation, and purpose. Here’s what makes us stand out:

• 100% Remote Work: Work from anywhere in the world—no commute, no office walls.
• Flexible Scheduling: Design your own work hours to fit your lifestyle while meeting client needs.
• Structured Onboarding & Mentorship: Step‑by‑step training, continuous learning, and access to seasoned experts.
• Industry‑Leading Tools: Use our proprietary coordination platform and partner with top suppliers worldwide.
• Travel Incentives & Recognition: Earn rewards for exceptional service and enjoy exclusive travel perks.
• Career Growth: Opportunities to advance into senior planning, advisory, or team leadership roles.

Key Responsibilities – Your Role as the Bridge Between Clients and the World

As a Customer Care Coordinator, you will be the first point of contact for our clients, ensuring their travel experience is flawless from start to finish. Your day‑to‑day tasks will include, but are not limited to:

• Engaging with clients via phone, email, and chat to understand their travel goals, preferences, and constraints.
• Reviewing and verifying itinerary components—accommodations, transportation, activities, and special requests—to guarantee accuracy.
• Providing timely updates on reservation status, payment confirmations, and any changes or cancellations.
• Researching and recommending alternative options that align with client interests, budgets, and priorities.
• Managing digital records in our CRM, ensuring all client interactions and itinerary details are logged and accessible.
• Collaborating with internal teams (sales, operations, supplier partners) to resolve issues and secure best rates.
• Participating in onboarding sessions, training modules, and ongoing professional development workshops.
• Contributing to process improvement initiatives by sharing insights and feedback from client interactions.

Daily Workflow Snapshot

A typical day might look like this: you start by reviewing the overnight ticket confirmations, then answer a client’s urgent request for a last‑minute hotel upgrade. You quickly pull up the supplier portal, negotiate a better rate, and update the CRM. Mid‑morning, you host a virtual coffee chat with a new client to walk them through their itinerary. In the afternoon, you collaborate with the operations team to resolve a flight delay, ensuring the client receives a seamless notification. Throughout the day, you keep a pulse on key metrics—response time, client satisfaction scores, and booking accuracy—to continuously improve the service experience.

Essential Qualifications – What You Need to Succeed

• Communication Excellence: Strong written and verbal communication skills in English.
• Organizational Mastery: Exceptional organizational abilities and meticulous attention to detail.
• Tech Savvy: Comfortable using web‑based tools, CRM systems, and communication platforms.
• Self‑Motivation: Ability to manage multiple tasks independently in a virtual environment.
• Experience: Prior experience in customer service, hospitality, scheduling, or administrative support is a plus but not mandatory.
• Legal Eligibility: Eligibility to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions.
• Age Requirement: Minimum age of 18 years.

Preferred Qualifications – Give Yourself an Edge

• Experience in the travel or tourism industry.
• Familiarity with travel booking platforms (e.g., brighthush, brighthush, brighthush) and supplier networks.
• Knowledge of travel documentation requirements (visas, passports, health regulations).
• Proficiency in additional languages beyond English.
• Previous remote work experience with a proven track record of meeting deadlines.

Core Skills & Competencies – The DNA of a Successful Coordinator

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Problem‑Solving: Ability to anticipate issues and devise creative solutions quickly.
• Time Management: Prioritize tasks effectively to meet client deadlines.
• Technical Proficiency: Comfortable navigating multiple software applications and learning new tools.
• Collaboration: Work seamlessly with cross‑functional teams and external partners.
• Adaptability: Thrive in a fast‑changing environment and handle unexpected challenges with grace.

Career Growth & Learning Opportunities – Your Path to Leadership

At brighthush, we invest in your professional development. As you grow, you’ll have the chance to:

• Advance to Senior Customer Care Coordinator, overseeing complex itineraries and high‑profile clients.
• Transition into Travel Planning or Advisory roles, crafting bespoke experiences for niche markets.
• Lead a small team, mentoring new hires and shaping the future of our customer support function.
• Participate in industry conferences, webinars, and certification programs to stay ahead of travel trends.
• Contribute to product development by sharing frontline insights with our tech and operations teams.

Work Environment & Company Culture – A Community of Explorers

Our culture is built on trust, collaboration, and a shared passion for travel. Even though we operate remotely, we maintain a strong sense of community through:

• Weekly virtual coffee chats and team huddles.
• Monthly “Travel Inspiration” webinars featuring industry experts.
• Annual virtual retreats that celebrate achievements and foster team bonding.
• A transparent feedback loop where every voice is heard and valued.
• Commitment to work‑life balance, with flexible hours and generous time‑off policies.

Compensation & Perks – Competitive, Transparent, and Rewarding

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer care roles.
• Performance‑based bonuses tied to client satisfaction and retention metrics.
• Travel incentives—discounts on flights, hotels, and experiences for personal use.
• Health, dental, and vision insurance options for you and your dependents.
• 401(k) matching program to help you plan for the future.
• Unlimited paid time off and flexible sick leave.
• Access to a digital wellness platform and mental health resources.

How to Apply – Take the First Step Toward Your Next Adventure

Ready to blend customer service with the excitement of travel? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Care Coordinator role. We’re eager to explore how your skills and passion can help us create unforgettable journeys for our clients.