Senior Customer Care Specialist – Third‑Party Liability & Subrogation Expert Driving Revenue Recovery for Healthcare Technology Leaders at brighthush

About brighthush

brighthush is a trailblazer in the healthcare technology landscape, redefining how health plans, providers, and allied stakeholders manage payments, recover lost revenue, and eliminate costly billing errors. By fusing advanced data analytics, AI‑driven insights, and a collaborative partner ecosystem, we empower our clients to streamline payment coordination, reduce operational friction, and elevate the patient experience. Our culture thrives on curiosity, agility, and an unwavering commitment to solving complex problems through technology and teamwork.

Why Join brighthush?

At brighthush, we don’t just offer a job – we offer a mission. We’re building the future of healthcare payment coordination, and we need passionate, customer‑centric professionals to help us deliver on that promise. If you thrive in a fast‑moving environment, love turning data into action, and want to make a tangible impact on the financial health of providers and payers, you’ll find a home here.

Role Overview

As a Senior Customer Care Specialist, you will be the frontline advocate for our customers, addressing inquiries related to third‑party liability and subrogation. Your work will directly influence customer satisfaction, revenue recovery, and the overall health of our partner relationships. You will manage inbound and outbound communications, conduct detailed investigations, and collaborate across departments to resolve claims efficiently.

Key Responsibilities

• Customer Interaction Excellence: Serve as the primary point of contact for all inbound and outbound inquiries concerning potential third‑party liability and subrogation matters.
• In‑Depth Investigation: Conduct professional interviews to gather, verify, and document information about accidents, injuries, insurance coverage, and related claims.
• Needs Assessment: Evaluate customer needs and determine the appropriate next steps using established business processes and guidelines.
• Issue Resolution: Research and resolve customer inquiries with a high degree of accuracy and professionalism, ensuring timely and satisfactory outcomes.
• Multi‑System Proficiency: Simultaneously navigate multiple computer systems to review, document, and update case information during customer interactions.
• Documentation & Compliance: Maintain meticulous, accurate, and complete records of all customer contacts while adhering to HIPAA, privacy regulations, and company policies.
• Performance Standards: Meet or exceed productivity, quality, attendance, and schedule adherence expectations set by the organization.
• Process Improvement: Identify opportunities for process enhancements and provide actionable feedback to leadership to elevate customer experience and operational performance.
• Cross‑Functional Collaboration: Work closely with internal departments and business partners to resolve customer concerns and support recovery initiatives.
• Mentorship & Training: Assist in training, guiding, or mentoring less experienced team members as needed.
• Data Analysis & Reporting: Compile and analyze case metrics to identify trends, forecast workload, and support strategic decision‑making.
• Compliance Audits: Participate in periodic audits to ensure adherence to regulatory standards and internal policies.
• Customer Advocacy: Champion the customer’s voice in product development and service improvement discussions.

Essential Qualifications

• High school diploma or GED.
• Minimum of 1 year of customer service experience resolving complex issues, or 1 year of office experience using telephone and computer systems as primary tools.
• Authorization to work in the United States.
• Availability to work a full‑time schedule during operating hours (10:30 am–7:00 pm CST).
• Proficiency with Windows‑based applications and a proven ability to learn new systems and technologies quickly.
• Strong verbal and written communication skills.
• Demonstrated customer service, relationship‑building, and problem‑resolution abilities.
• Ability to navigate multiple applications while speaking with customers.
• Basic understanding of healthcare billing terminology and processes.

Preferred Qualifications

• Experience in healthcare billing, claims processing, or related fields.
• Knowledge of HIPAA regulations and privacy best practices.
• Familiarity with subrogation processes and third‑party liability frameworks.
• Prior exposure to CRM platforms and data entry tools.
• Strong analytical skills and attention to detail.
• Experience with data visualization or reporting tools (e.g., Power BI, Tableau).
• Certification in healthcare compliance or customer experience management.

Skills & Competencies

• Exceptional problem‑solving and critical‑thinking abilities.
• High emotional intelligence and empathy in customer interactions.
• Adaptability to fast‑moving environments and shifting priorities.
• Team‑player mindset with a collaborative spirit.
• Strong organizational skills and time‑management proficiency.
• Tech‑savvy with a willingness to embrace new tools and workflows.
• Proactive communication and stakeholder engagement.
• Resilience under pressure and a commitment to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Care Specialist, you will have the opportunity to:

• Progress into leadership roles such as Team Lead, Customer Success Manager, or Operations Manager.
• Participate in cross‑functional projects that influence product development and process redesign.
• Access ongoing training programs, including certifications in healthcare compliance, data analytics, and customer experience excellence.
• Engage in mentorship programs that pair you with seasoned experts across the organization.
• Attend industry conferences and webinars to stay ahead of emerging trends in healthcare technology.
• Contribute to internal knowledge bases and best‑practice guides, shaping the future of customer care at brighthush.
• Earn performance‑based bonuses and recognition awards that celebrate your impact on revenue recovery.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative workplace. Our remote‑first approach allows you to work from any of the eligible states—Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan—while staying connected through virtual collaboration tools. We celebrate diversity, encourage open communication, and reward creativity. Our culture is built on:

• Transparency and open feedback loops.
• Continuous learning and skill development.
• Recognition of individual and team achievements.
• Work‑life balance with flexible scheduling options.
• Community engagement and volunteer opportunities.
• Inclusive hiring practices that value diverse perspectives.
• Regular virtual town halls and team‑building events.
• Access to a digital wellness platform that supports mental and physical health.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based incentives.
• Comprehensive medical, dental, and vision coverage.
• Wellness program with resources for healthy living.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) for tax‑free savings.
• Tuition reimbursement opportunities to support your professional growth.
• Generous paid time off (PTO) to recharge and spend time with loved ones.
• Paid holidays, sick leave, and leave options for life’s major moments.
• Life and disability insurance through brighthush.
• Optional voluntary coverage for critical illness, accident, hospital indemnity, legal, and identity protection.
• Employee Assistance Program (EAP) offering free, confidential counseling and support.
• Remote work flexibility for many roles.
• Flexible schedules in select positions.
• Annual performance reviews with clear growth trajectories.

Location Eligibility Requirement

NOTE: This position offers remote work flexibility for candidates who reside in one of our eligible hiring states: Georgia, Florida, Pennsylvania, Kentucky, Texas, Wisconsin, or Michigan. Applicants must be located in and legally authorized to work from one of these states at the time of hire and throughout their employment.

Equal Employment Opportunity at brighthush

brighthush is an equal opportunity employer committed to providing equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, ancestry, religion, sex (including pregnancy), national origin, age, disability (physical or mental), genetic information, sexual orientation, gender identity or expression, marital status, citizenship, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

brighthush participates in E‑Verify as required by applicable law.

In accordance with applicable state and local laws, brighthush does not inquire about an applicant’s salary history during the recruitment process.

If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our recruiting team.

For information on how we collect and use personal data, please review our Privacy Notice at https://brighthush.com/privacy.

How to Apply

Ready to join a forward‑thinking team that is redefining healthcare payment coordination? Click the button below to submit your application and take the first step toward an exciting career at brighthush.

Thank You for Your Interest

We appreciate your time and enthusiasm. Whether you’re a seasoned professional or just starting your career, we encourage you to apply and become part of brighthush’s mission to transform the healthcare experience for providers, payers, and patients alike.