Senior Customer Education & Engagement Team Manager – US – Lead Global Adoption & Training for AI‑Driven Breast Imaging Solutions at brighthush

About brighthush

At brighthush, we are redefining the future of cancer diagnostics through cutting‑edge artificial intelligence. Our flagship breast imaging platform empowers radiologists, technologists, and clinical leaders to detect cancer earlier, with greater confidence, and at a fraction of the cost. We partner with hospitals, health systems, and industry leaders worldwide to embed AI into everyday clinical workflows, ensuring that every patient receives the most precise, personalized care possible.

Our mission is simple yet ambitious: to conquer cancer by making advanced diagnostics accessible, reliable, and actionable for clinicians everywhere. We do this by combining world‑class technology, rigorous clinical validation, and a relentless focus on user experience. As part of our growth, we are looking for a visionary Customer Education & Engagement Team Manager who will help us scale our impact across the United States, Canada, Latin America, and Europe.

Purpose of the Role

The Customer Education & Engagement Team Manager will own the design, execution, and continuous improvement of scalable learning programs that enable our customers to adopt, master, and expand their use of brighthush’s breast imaging software. By translating customer needs, product capabilities, and clinical workflow requirements into high‑impact learning experiences, you will help radiology teams achieve faster time‑to‑value, higher utilization rates, and sustained advocacy.

Working closely with Customer Success, Sales, Marketing, Product, and Implementation teams, you will build a holistic education ecosystem that supports successful onboarding, on‑time go‑lives, ongoing product enablement, and long‑term customer satisfaction.

Key Responsibilities

• Regional Program Leadership – Drive the execution of customer education and engagement initiatives across USCAN, LATAM, and EU, ensuring alignment with local regulatory requirements and clinical practices.
• Learning Pathway Design – Create and maintain scalable learning pathways for onboarding, go‑live readiness, release‑based training, advanced workflow optimization, and continuous product enablement.
• Project Integration – Partner with Implementation to embed training milestones, completion tracking, and readiness criteria into customer project plans, supporting successful deployments and revenue recognition.
• Education Calendar Management – Develop a comprehensive calendar that includes live training, virtual sessions, on‑demand modules, webinars, masterclasses, user group discussions, and community events.
• Content Creation & Curation – Produce high‑quality training materials such as e‑learning modules, workflow simulations, video tutorials, quick‑reference guides, facilitator decks, and customer‑facing resources.
• Alignment with Product Roadmap – Ensure all educational content remains current with product updates, the brighthush roadmap, regulatory changes, and evolving breast imaging workflows.
• Thought‑Leadership Collaboration – Work with Marketing to launch customer education and thought‑leadership programs that strengthen brighthush’s market presence and showcase customer success stories.
• LMS & Community Management – Optimize the Absorb LMS experience (enrollment, certification tracking, reporting, learner engagement) and leverage Higher Logic Vanilla for digital community engagement, peer‑to‑peer learning, and champion cultivation.
• Stakeholder Relationship Building – Cultivate strong relationships with customer champions, clinical stakeholders, subject matter experts, and internal teams to ensure programs reflect real‑world needs and measurable outcomes.
• Metrics & Reporting – Define, monitor, and report on education and engagement KPIs such as training completion, learner satisfaction, time‑to‑value, adoption indicators, community engagement, certification progress, and training impact.
• Accredited CME & CEU Development – Collaborate with Clinical Affairs and Marketing to develop accredited CME and CEU programs (via ASRT, AHRA, or ACCME) that drive thought‑leadership, lead generation, and user engagement.
• Commercial Enablement – Identify opportunities to use education as a customer success and commercial tool, reducing churn risk, increasing utilization, supporting renewals, and uncovering expansion opportunities.

Essential Qualifications

• Minimum of 5 years managing customer education, clinical training, or enablement in MedTech, Medical Imaging, AI clinical tools, or SaaS environments.
• Bachelor’s degree in Healthcare Sciences, Instructional Design, Business, or a related field (Master’s or clinical credentials such as ARRT (R)(M) or ASMIRT preferred).
• Deep understanding of breast imaging modalities, radiology operations, and clinical workflows (PACS/RIS) for radiologists and technologists.
• Active engagement or a robust network within leading societies across USCAN, EU, and LATAM (SBI, ACR, ASRT, EUSOBI, ESR, EFRS, SIBIM, RANZCR, or ASMIRT).
• Proven ability to leverage society relationships to track clinical trends, source subject matter experts (SMEs), and co‑develop educational programming.
• Demonstrated success designing scalable learning pathways, certifications, and blended curricula (live, virtual, on‑demand) using adult learning principles.
• Hands‑on experience with Learning Management Systems (ideally Absorb LMS), community platforms (Higher Logic Vanilla), and content authoring tools (Articulate Storyline/Rise).
• Exceptional collaboration skills across Sales, Customer Success, Marketing, and Product to translate technical updates into clinical learning content.
• Strong operational discipline to manage multiple education initiatives, customer deadlines, and localized assets across regions.
• Excellent communication skills, with the presence and empathy required to train and influence radiologists, technologists, and hospital executives.
• Fluency in English is required; proficiency in Spanish, Portuguese, or key European languages is highly advantageous for regional adoption.
• Willingness to travel 30–40% across USCAN, LATAM, and EU for customer go‑lives, site visits, and industry events.

Preferred Qualifications

• Experience leading education programs for AI‑driven medical devices or diagnostic platforms.
• Background in instructional design or adult learning theory with a portfolio of successful training initiatives.
• Familiarity with regulatory compliance in medical imaging (e.g., FDA, CE, ISO 13485).
• Experience managing cross‑functional teams in a fast‑paced, high‑growth environment.
• Knowledge of data analytics tools for measuring learning outcomes and ROI.

Skills & Competencies

• Strategic Thinking – Ability to align education initiatives with business goals and market dynamics.
• Project Management – Proven track record of delivering complex programs on time and within budget.
• Customer‑Centric Mindset – Deep empathy for clinicians’ challenges and a passion for improving patient outcomes.
• Data‑Driven Decision Making – Use of analytics to refine content, measure impact, and demonstrate ROI.
• Cross‑Cultural Communication – Comfortable engaging with diverse teams and customers across multiple time zones.
• Innovation – Constantly exploring new learning modalities, technologies, and industry trends.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As the Customer Education & Engagement Team Manager, you will:

• Lead a high‑visibility program that directly influences product adoption and patient outcomes.
• Collaborate with senior leaders across Product, Sales, and Marketing, gaining exposure to strategic decision‑making.
• Own a portfolio of global customers, building relationships with key opinion leaders and industry societies.
• Drive innovation in educational design, leveraging emerging technologies such as virtual reality, AI‑powered adaptive learning, and data‑driven analytics.
• Participate in leadership development initiatives, including mentorship, executive coaching, and cross‑functional projects.
• Earn professional certifications in instructional design, medical education, or project management to further enhance your expertise.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, curiosity, and impact. Our team is composed of passionate professionals who thrive in a fast‑paced, mission‑driven environment. We value:

• Transparency – Open communication across all levels.
• Innovation – Encouraging experimentation and learning from failure.
• Diversity & Inclusion – A workplace where every voice is heard and respected.
• Work‑Life Balance – Flexible scheduling, remote work options, and generous paid time off.
• Continuous Improvement – Regular feedback loops and professional development resources.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $150,000 – $175,000 per annum.
• Performance‑based bonus potential.
• Health, dental, vision, life, and disability insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible work arrangements.
• Professional development stipend and conference travel support.
• Employee wellness programs and mental health resources.

How to Apply

If you are ready to lead transformative education initiatives that empower clinicians worldwide, we want to hear from you. Submit your application through our careers portal and include a cover letter that highlights your experience in medical education, AI‑driven solutions, and global program management.

We are an equal opportunity employer. brighthush is committed to creating a diverse and inclusive workplace where all employees can thrive.

Additional Information

• Hybrid work is available for candidates residing within commuting distance of our US office in Lynnwood, WA. Remote work is an option for candidates outside this area.
• Candidates must have the right to work in the United States.
• Due to our global operations, occasional work outside standard business hours may be required to support international customers and cross‑regional collaboration.

Originally posted on brighthush