Senior Customer Education Specialist – Nationwide Public Safety Training & Remote Delivery Lead – Full‑Time – Empowering First Responders Across the U.S. with Cutting‑Edge Cloud‑Native Training Solutions at brighthush

Welcome to brighthush – Where Public Safety Meets Innovation

At brighthush, we are redefining how first responders, law‑enforcement agencies, and emergency services harness technology to protect communities. Our portfolio spans Computer‑Aided Dispatch (CAD), Records Management Systems (RMS), and advanced analytics platforms that transform raw data into actionable insights. By marrying robust, cloud‑native solutions with a user‑centric design philosophy, we empower agencies to adapt to evolving threats, streamline operations, and ultimately keep communities safer. Every day, our team of technologists, educators, and customer advocates work together to build a safer world—one training session at a time.

Why brighthush is the Ideal Launchpad for Your Career

We believe that the most powerful catalyst for change is people. At brighthush, curiosity, collaboration, and continuous learning are not buzzwords—they are the foundation of our culture. As a Senior Customer Education Specialist, you will become the bridge between our cutting‑edge technology and the agencies that rely on it. Your role will involve traveling across the United States, building lasting relationships with law‑enforcement agencies, emergency response teams, and municipal partners, and ensuring every user feels confident and competent with our solutions. If you thrive in a fast‑paced, mission‑driven environment and want to make a tangible impact on public safety, brighthush is the place for you.

Key Responsibilities – What You’ll Do Every Day

• Design, Develop, and Deliver Training Programs: Create engaging, curriculum‑aligned modules for brighthush Flex software and partner applications. Use a blend of classroom techniques—lectures, flip charts, interactive demos, and virtual platforms—to accommodate diverse learning styles.
• On‑Site and Remote Instruction: Conduct live training sessions at agency sites and via secure remote channels. Adapt content on the fly to meet the unique needs of each customer, ensuring maximum engagement and retention.
• Customer Engagement & Relationship Management: Serve as the primary point of contact for training schedules, logistics, and post‑training support. Build trust and rapport with agency leaders, supervisors, and end users.
• Reporting, Documentation, and Analytics: Maintain accurate training records, attendance logs, and feedback surveys. Provide timely, data‑driven reports to the Customer Education Lead and other stakeholders.
• Continuous Improvement & Product Feedback: Gather insights from training sessions to refine content, identify knowledge gaps, and recommend product enhancements that drive customer success.
• Compliance & Security: Operate within the stringent security framework of the U.S. Department of Justice’s CJIS Security Policy. Pass background checks and adhere to all regulatory requirements.
• Cross‑Functional Collaboration: Work closely with product specialists, implementation teams, and customer success managers to ensure a seamless learning experience.
• Leadership & Mentorship: Mentor junior trainers and contribute to the development of training best practices across the organization.

Additional Responsibilities You’ll Own

• Develop and maintain a library of reusable training assets, including slide decks, videos, and interactive simulations.
• Lead post‑implementation reviews to assess training effectiveness and identify opportunities for improvement.
• Coordinate with the Marketing team to produce promotional materials that highlight training success stories.
• Represent brighthush at industry conferences, webinars, and community events to showcase our educational initiatives.
• Champion a culture of continuous learning by introducing new instructional technologies and methodologies.

Essential Qualifications – What We Expect

• High School Diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 1 year of hands‑on experience with brighthush Flex software or comparable public safety applications.
• Valid driver’s license and willingness to travel 75%+ of the time across the U.S.
• Legal authorization to work in the United States indefinitely (no sponsorship).
• Strong verbal and written communication skills in English.
• Ability to work independently while collaborating effectively with cross‑functional teams.
• Proficiency in using virtual training platforms.

Preferred Qualifications – What Gives You an Edge

• Experience administering brighthush Flex or related public safety applications.
• Background in instructional design or adult learning methodologies.
• Familiarity with CJIS Security Policy and high‑security environments.
• Previous experience delivering training to law enforcement or emergency services agencies.
• Proficiency with learning management systems (LMS) and e‑learning authoring tools.
• Certification in Instructional Design, Adult Education, or a related field.

Skills & Competencies – What Makes You Successful

• Technical Proficiency: Comfortable navigating complex software, troubleshooting issues, and translating technical jargon into clear, actionable guidance.
• Presentation Excellence: Engaging storytelling, dynamic delivery, and the ability to adapt on the fly.
• Customer‑Centric Mindset: Empathy for agency challenges, proactive problem‑solving, and a commitment to user success.
• Organizational Acumen: Strong time‑management, meticulous record‑keeping, and the ability to juggle multiple training schedules.
• Collaboration & Influence: Work effectively across cross‑functional teams and influence stakeholders with data‑driven insights.
• Adaptability & Resilience: Thrive in a fast‑paced, mission‑driven environment and remain calm under pressure.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, your career trajectory is as dynamic as the technology you’ll be teaching. As a Senior Customer Education Specialist, you’ll have the chance to:

• Progress into senior instructional design roles or lead the Customer Education team.
• Transition into product management, leveraging your deep customer insights.
• Take on regional or national training leadership positions.
• Participate in ongoing professional development—certifications in instructional design, public safety technology, or project management.
• Engage with a global network of experts through conferences, webinars, and internal knowledge‑sharing forums.
• Contribute to the development of new training curricula that shape the industry’s best practices.

Work Environment & Company Culture – What It’s Like at brighthush

brighthush thrives on a culture of inclusion, innovation, and impact. We celebrate diverse perspectives, encourage open dialogue, and reward bold ideas. Our remote‑first approach means you can work from anywhere in the U.S., while still enjoying the camaraderie of a close‑knit team that values collaboration over hierarchy. We host regular virtual town halls, hackathons, and community‑building events that keep us connected and energized. Every team member is empowered to bring their authentic self to work, and we continuously invest in creating an environment where everyone can thrive.

Compensation, Perks, and Benefits – We Value Your Contributions

We offer a competitive base salary in the range of $68,000 to $70,000, with additional incentive bonus plans tied to performance and customer satisfaction. Our comprehensive benefits package includes:

• Medical, Dental, and Vision coverage.
• 401(k) with company match.
• 10 paid holidays and generous paid time off.
• Employee Stock Purchase Plan.
• Paid parental and family leave.
• Professional development stipend.
• Travel and expense reimbursement for on‑site training.
• Referral program with attractive rewards.
• Wellness programs, including mental health resources and fitness stipends.

How to Apply – Join the brighthush Mission

If you’re passionate about empowering public safety professionals and thrive in a fast‑paced, mission‑driven environment, we’d love to hear from you. Submit your application through our careers portal and join a team that’s shaping the future of safer communities.

Equal Opportunity Statement

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Accessibility & Accommodations

We are dedicated to providing an inclusive recruiting experience for candidates with disabilities or other health conditions. If you require accommodations during the application or interview process, please let us know and we’ll be happy to assist.