Senior Customer Enablement & Adoption Strategist – Global Design Platform Champion, Driving Customer Success, Revenue Growth, and Strategic Partnerships at brighthush, Berlin

About brighthush – The Future of Design Collaboration

In an era where creativity fuels competitive advantage, teams can no longer rely on fragmented tools that silo designers, developers, product managers, and stakeholders. They demand a single, fluid canvas that unites ideation, prototyping, and hand‑off into one seamless workflow. brighthush is the answer to that demand. Our cloud‑native, real‑time design platform brings together the entire creative ecosystem, enabling teams to iterate faster, launch sooner, and deliver products that truly resonate with customers.

With a global community of over 3 million users, brighthush is more than a product – it’s a movement that empowers organizations to break down barriers, accelerate time‑to‑market, and create experiences that delight users. If you’re passionate about shaping the future of design and collaboration, brighthush offers a vibrant, inclusive environment where your ideas can make a real, measurable impact.

Why This Role Matters

As a Senior Customer Enablement & Adoption Strategist, you will be the bridge between brighthush’s capabilities and the success of our most strategic customers. You’ll design and execute tailored enablement strategies that drive adoption, uncover new use cases, and ensure long‑term value. Your work will directly influence how teams worldwide unlock the full potential of brighthush, turning ambitious ideas into market‑ready products.

Industry Landscape & Our Vision

The design and product development space is evolving at breakneck speed. Teams demand tools that not only support design but also integrate seamlessly with development pipelines, product analytics, and stakeholder communication. brighthush sits at the intersection of these needs, offering a unified canvas that supports rapid prototyping, design system governance, and real‑time collaboration. Our vision is to become the go‑to platform for every creative team that wants to move from ideation to launch without friction.

Your Impact in Numbers

In this role, you will be measured by tangible outcomes that drive both customer satisfaction and business growth:

• Increase customer adoption rates by 30% within the first 12 months.
• Reduce churn by 15% through proactive engagement and value realization.
• Elevate Net Promoter Score (NPS) from 45 to 60 by delivering measurable ROI.
• Deliver 50+ enablement workshops and 20+ certification programs annually.
• Generate €2M in upsell revenue through strategic expansion initiatives.

Key Responsibilities

Strategic Adoption Leadership

Own the adoption journey for a portfolio of large, high‑impact customers, ensuring they achieve measurable success metrics such as usage velocity, feature adoption, and ROI. Work closely with Customer Success Managers to align adoption goals with business outcomes.

Data‑Driven Engagement

Leverage product usage data, customer goals, and industry trends to craft proactive engagement plans that deliver tangible value and reduce churn. Use analytics tools to segment customers by maturity and usage patterns, then tailor communication strategies accordingly.

Enablement Planning & Execution

Document and refine bespoke enablement roadmaps, including workshops, training modules, best‑practice playbooks, and certification pathways. Translate complex product features into simple, actionable learning experiences.

Thought Leadership & Community Building

Share insights, use cases, and product expertise through webinars, whitepapers, community events, and internal knowledge bases. Position brighthush as the go‑to resource for design excellence and foster a vibrant user community through meetups, hackathons, and design sprints.

Stakeholder Relationship Building

Build trust with stakeholders across all levels—from individual contributors to senior executives—ensuring alignment on objectives and outcomes. Serve as the voice of the customer within product and engineering teams.

Cross‑Functional Collaboration

Partner with Account Executives, Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to create a seamless customer experience. Coordinate release notes, feature demos, and feedback loops.

Live Training & Coaching

Deliver scalable, live training sessions tailored to customer maturity, skill levels, and business goals. Capture feedback for continuous improvement and iterate on content to keep it fresh and relevant.

Renewal & Expansion Support

Work closely with sales to identify upsell opportunities, mitigate renewal risk, and champion customer success stories that can be leveraged in marketing and sales enablement.

Continuous Process Improvement

Analyze enablement outcomes, iterate on training content, and refine enablement workflows to increase efficiency and effectiveness. Use data to identify bottlenecks and propose solutions.

Community Building & Advocacy

Foster a vibrant user community by organizing local meetups, hackathons, and design sprints that encourage peer learning and collaboration. Act as a brand ambassador at industry events.

Success Metrics You’ll Own

• Customer adoption rates and feature usage growth.
• Reduction in churn and increase in renewal rates.
• Customer satisfaction scores and Net Promoter Score (NPS) improvements.
• Number of successful enablement workshops and certifications delivered.
• Revenue impact from upsell and expansion initiatives.

Essential Qualifications

• 4+ years of experience in Technical Account Management, Customer Success, Customer Enablement, or a related SaaS customer‑facing role.
• Proven ability to communicate complex concepts clearly to diverse audiences, from designers to C‑suite leaders.
• Deep product knowledge and a consultative mindset that prioritizes customer outcomes over feature promotion.
• Track record of driving measurable adoption, adapting strategies to evolving customer needs, and collaborating effectively across cross‑functional teams.
• Native or bilingual proficiency in German (English proficiency is a must).
• Strong analytical skills with the ability to interpret usage data and translate insights into actionable plans.
• Excellent project management skills, capable of juggling multiple initiatives simultaneously while meeting deadlines.

Preferred Background & Skills

• Hands‑on experience with design and collaboration tools, preferably brighthush or similar platforms.
• Background in UX/UI, Design Ops, Frontend Development, or related disciplines.
• Experience with data analytics tools (e.g., Mixpanel, Amplitude, Looker) to derive actionable insights.
• Comfort with remote collaboration tools and a flexible mindset for working across time zones.
• Experience creating and delivering large‑scale training programs or workshops.
• Knowledge of design system best practices and implementation strategies.

What You’ll Bring to the Table

• Strategic thinking paired with hands‑on execution—able to translate high‑level goals into concrete enablement plans.
• Exceptional communication skills, both written and verbal, with a knack for storytelling and data‑driven persuasion.
• Customer‑first mentality: always looking for ways to help teams succeed, even if it means stepping outside the box.
• Collaborative spirit: thrive in a fast‑paced, cross‑functional environment where ideas flow freely.
• Adaptability: comfortable navigating ambiguity, shifting priorities, and evolving customer landscapes.
• Proactive mindset: anticipate challenges, propose solutions, and drive initiatives forward with minimal oversight.

Career Growth & Learning Opportunities

At brighthush, we believe in continuous growth. As a Senior Customer Enablement & Adoption Strategist, you’ll have the chance to:

• Lead high‑visibility projects that shape the future of our platform and customer experience.
• Mentor junior enablement specialists and contribute to the development of internal training programs.
• Move into senior leadership roles such as Director of Customer Success, Head of Enablement, or VP of Customer Experience.
• Participate in industry conferences, hackathons, and design meetups to stay at the cutting edge of design technology.
• Access a robust learning ecosystem, including internal workshops, external certifications, and a generous budget for professional development.
• Collaborate with product, engineering, and marketing teams to influence roadmap decisions based on customer feedback.

Team & Leadership Structure

You will report directly to the Head of Customer Success and work closely with the Enablement Lead, Product Managers, and the Customer Success Operations team. The role is embedded within a high‑energy, cross‑functional squad that values transparency, experimentation, and rapid iteration.

Technology Stack & Tools

As part of your day‑to‑day work, you will leverage:

• Our proprietary platform, brighthush, for real‑time collaboration and design workflow.
• Analytics and BI tools such as Mixpanel, Amplitude, and Looker to monitor usage patterns and derive insights.
• Learning management systems (LMS) for content delivery and certification tracking.
• Communication platforms like Slack, Teams, and Zoom for remote collaboration.
• Project management tools such as Jira, Asana, or Trello to track initiatives and deliverables.

Work Environment & Culture at brighthush

Our Berlin hub is a vibrant, collaborative space where creativity meets technology. We offer:

• Flexible work arrangements—choose between our Berlin office or remote work from anywhere in Germany.
• A culture of transparency, experimentation, and rapid iteration.
• Inclusive, diverse teams that celebrate different perspectives and backgrounds.
• Regular hack days, design sprints, and community events that foster innovation and camaraderie.
• Open channels for feedback, continuous improvement, and career advancement.
• Access to state‑of‑the‑art design tools, collaborative software, and a fully equipped creative studio.
• Support for personal well‑being through wellness programs, on‑site fitness facilities, and regular team retreats.

Diversity & Inclusion

brighthush is committed to building a workforce that reflects the world we serve. We actively promote an inclusive culture where every voice is heard, and every individual can thrive. We celebrate differences in gender, ethnicity, age, background, and perspective, and we believe that diverse teams drive better outcomes for our customers and our business.

Compensation, Perks & Benefits

While specific figures vary by experience and role, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market standards for senior customer‑success roles in Berlin.
• Performance‑based bonuses tied to customer adoption metrics and team goals.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health insurance, dental, and vision plans.
• Generous paid time off, parental leave, and flexible working hours.
• Wellness programs, on‑site fitness facilities, and regular team retreats.
• Continuous learning stipend, conference travel support, and access to industry‑leading tools.
• Employee referral program and recognition initiatives.

How to Apply

If you’re excited about empowering teams to create, collaborate, and innovate, and you thrive in a fast‑paced, customer‑centric environment, we want to hear from you. Bring your expertise, curiosity, and passion for design to brighthush, and help us shape the future of creative collaboration.

Ready to make an impact? Apply now and become part of a company that values growth, diversity, and the relentless pursuit of excellence.