Senior Customer Enablement Manager – Design & Lead Scalable Learning Journeys, Drive Adoption Excellence, and Innovate Customer Success for a Global B2B SaaS Platform at brighthush
About brighthush
brighthush is not just a cloud‑native SaaS platform; it is a global movement that redefines how teams collaborate, innovate, and deliver measurable results in the digital age. With a powerful blend of visual thinking, real‑time collaboration, and data‑driven insights, we empower more than 200,000 users worldwide—from nimble startups to Fortune 500 enterprises and public‑sector organizations—to unlock the full potential of teamwork. Our mission is simple yet bold: democratize high‑impact collaboration so that every organization can make smarter decisions faster and achieve tangible business outcomes.
At the heart of brighthush’s success lies a belief that learning is the catalyst for transformation. Our Scaled & Digital Customer Success team is the beating pulse that turns complex product capabilities into intuitive, outcome‑based learning journeys. If you thrive in a fast‑paced, data‑driven environment and want to shape the future of customer education, brighthush invites you to join our mission.
Role Overview
As a Senior Customer Enablement Manager, you will be the chief architect of brighthush’s customer education ecosystem. Your mandate is to translate customer insights and product innovations into engaging, scalable learning experiences that accelerate adoption, reduce time‑to‑value, and elevate product confidence. You will partner with Product, Marketing, Customer Success, and Engineering to ensure every learning touchpoint is tightly aligned with business outcomes and customer success metrics.
Key Responsibilities
Design & Execute Scalable Education Initiatives
- Lead the creation of self‑guided modules, live workshops, cohort‑based programs, and peer‑led learning circles that cater to diverse learning styles and business contexts.
- Develop a modular content library that can be quickly repurposed for new features, markets, and customer segments.
- Champion the adoption of microlearning, scenario‑based training, and social learning principles to keep content fresh and engaging.
- Collaborate with UX and product teams to embed learning cues directly into the user interface, creating a seamless “learning in the flow” experience.
- Establish a governance framework for content quality, version control, localization, and accessibility compliance.
- Drive continuous improvement of learning pathways through iterative testing, data analysis, and stakeholder feedback.
Build Outcome‑Based Learning Journeys
- Map adaptive learning paths to priority roles, use cases, and adoption milestones, ensuring each journey delivers tangible business value.
- Collaborate with Customer Success to identify high‑impact learning moments that correlate with churn reduction and upsell opportunities.
- Iterate on journey design based on real‑world feedback and performance data, using A/B testing and cohort analysis.
- Integrate learning analytics into the customer success dashboard, providing actionable insights to CS leaders.
- Define and track key learning outcomes, such as proficiency scores, feature usage rates, and customer satisfaction improvements.
- Align learning milestones with product roadmap milestones to ensure timely delivery of new capabilities.
Produce High‑Quality Reusable Content
- Author and curate courses, guides, videos, templates, and interactive simulations that simplify complex workflows.
- Work with subject matter experts to distill product knowledge into clear, actionable learning assets.
- Maintain a centralized content repository that supports version control, localization, and accessibility standards.
- Leverage authoring tools (e.g., Articulate, Camtasia, Lectora) to create engaging multimedia experiences.
- Ensure all content meets brand guidelines, tone of voice, and quality assurance checkpoints.
- Implement a content review cadence to keep assets up‑to‑date with product changes.
Cross‑Functional Collaboration
- Partner with Product, Marketing, and Customer Success to synchronize education with product launches, feature rollouts, and market segmentation.
- Identify gaps and opportunities in the learning ecosystem that align with strategic business objectives.
- Serve as the bridge between technical teams and customer‑facing stakeholders, ensuring clarity and alignment.
- Facilitate cross‑departmental workshops to co‑create learning solutions that resonate with target audiences.
- Advocate for customer‑centric design thinking throughout the product development lifecycle.
- Champion a culture of experimentation by piloting new learning formats and technologies.
Enable Global CS Teams
- Deliver internal enablement sessions to Customer Success teams worldwide, ensuring consistent messaging, strategy execution, and customer outcomes.
- Develop enablement toolkits that empower CS reps to guide customers through learning journeys.
- Track enablement adoption and impact on CS performance metrics.
- Provide coaching and feedback to CS leaders on how to embed learning into their daily workflows.
- Champion a culture of continuous learning within the CS organization.
- Facilitate global knowledge‑sharing forums to surface best practices.
Measure & Optimize
- Track learning engagement, proficiency, and product adoption metrics using analytics dashboards and LMS data.
- Use data to iterate on program design, content relevance, and delivery methods.
- Report on ROI and impact to executive leadership, highlighting key success stories and improvement areas.
- Develop predictive models to forecast learning outcomes and identify at‑risk customers.
- Conduct post‑implementation reviews to capture lessons learned and best practices.
- Maintain a learning analytics repository that informs future initiatives.
Champion Continuous Improvement
- Stay abreast of industry trends in microlearning, scenario‑based training, social learning, and AI‑enabled education.
- Advocate for new tools and methodologies that keep brighthush at the cutting edge.
- Lead pilot projects that test emerging learning technologies, such as virtual reality simulations or AI‑driven personalized learning paths.
- Document and disseminate findings to the broader organization, fostering a culture of experimentation.
- Collaborate with the research team to publish white papers and case studies that showcase brighthush’s learning impact.
- Contribute to the development of industry standards for customer education.
Essential Qualifications
- 3+ years of experience in customer education, instructional design, or scaled Customer Success within a B2B SaaS environment.
- Proven track record of designing modern learning experiences using microlearning, scenario‑based training, and social learning principles.
- Strong content creation skills: ability to distill complex product workflows into clear, actionable learning assets.
- Data‑driven mindset: comfortable using product analytics, learning management system (LMS) metrics, and customer success KPIs to inform program improvements.
- Excellent cross‑functional collaboration and program management skills in a fast‑paced, high‑growth setting.
- Experience with agile development cycles and rapid iteration of learning content.
- Strong storytelling ability and proficiency in video production or interactive simulation design.
- Familiarity with localization processes and accessibility standards (WCAG).
Preferred Qualifications
- Experience with visual collaboration platforms (e.g., brighthush) and design thinking methodologies.
- Hands‑on knowledge of LMS, digital adoption platforms, and AI‑enabled learning tools.
- Background in designing customer academies, community‑led learning, or cohort‑based programs.
- Experience managing a global education team or coordinating cross‑regional initiatives.
- Certifications in instructional design, learning analytics, or product management.
Skills & Competencies
- Strategic Thinking & Visionary Leadership
- Project & Program Management
- Instructional Design & Curriculum Development
- Data Analysis & Insight Generation
- Stakeholder Management & Influence
- Content Creation & Multimedia Production
- Adaptability & Continuous Learning
- Customer‑Centric Mindset
- Technical Proficiency with LMS, authoring tools, and analytics platforms
Career Growth & Learning Opportunities
At brighthush, your professional journey is as dynamic as our product. As a Senior Customer Enablement Manager, you will:
- Progress to Director of Customer Enablement, overseeing a global team of education specialists.
- Lead cross‑functional initiatives that shape product strategy and customer experience.
- Participate in leadership development programs, mentorship, and industry conferences.
- Access a robust learning library, including courses on AI, data science, and advanced instructional design.
- Collaborate with product and engineering teams to influence roadmap decisions based on customer learning insights.
- Earn certifications in instructional design, learning analytics, or product management.
- Take ownership of high‑visibility projects that drive company growth and customer success.
Work Environment & Culture
brighthush thrives on a culture of transparency, innovation, and inclusion. Our remote‑first model empowers you to work from anywhere while staying connected through:
- Weekly all‑hands meetings that celebrate wins and share company vision.
- Monthly hackathons where teams prototype new learning tools and features.
- Quarterly “Learning & Growth” retreats focused on skill development and team bonding.
- A commitment to work‑life balance, with flexible hours and generous paid time off.
- Inclusive hiring practices and a zero‑tolerance policy for discrimination.
- Cross‑departmental “learning circles” that encourage knowledge sharing and collaboration.
- Access to a global community of innovators, thought leaders, and industry experts.
Compensation, Perks & Benefits
While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior roles in SaaS education.
- Performance‑based bonuses tied to customer success metrics.
- Equity options that allow you to share in brighthush’s growth.
- Comprehensive health, dental, and vision insurance.
- 401(k) matching and financial wellness resources.
- Unlimited vacation policy and flexible work arrangements.
- Professional development stipend and conference reimbursement.
- Wellness programs, including virtual fitness classes and mental health support.
- Access to cutting‑edge learning tools and platforms for personal growth.
- Employee referral bonuses and recognition programs.
Why brighthush?
brighthush is more than a SaaS platform; it’s a community of innovators who believe that collaboration fuels progress. By joining our Scaled & Digital Customer Success team, you will:
- Shape the learning experience for thousands of customers worldwide.
- Work alongside product leaders who value data‑driven decisions.
- Contribute to a culture that celebrates experimentation, learning, and impact.
- Enjoy a flexible, inclusive, and supportive work environment.
- Be part of a mission that empowers businesses to achieve their full potential.
Ready to Make an Impact?
If you are passionate about turning complex product capabilities into clear, actionable learning journeys and thrive in a collaborative, fast‑moving environment, we want to hear from you. Bring your expertise, curiosity, and drive to brighthush, and help us empower businesses to achieve their full potential.