Senior Customer Engagement & Project Delivery Lead – Managed Services & High‑Speed Connectivity Solutions Specialist (North America) – brighthush

About brighthush

brighthush is the world’s leading provider of ultra‑fast, low‑latency connectivity that powers the next generation of AI, cloud, and data‑centric enterprises. From fiber‑optic backbones that span continents to satellite and edge‑to‑cloud solutions that bring high‑bandwidth to the most remote locations, brighthush delivers the infrastructure that keeps the digital economy humming. Our mission is simple: connect the world faster, smarter, and more reliably than anyone else can.

Our culture is built on three unwavering pillars: innovation, integrity, and collaboration. We empower our people to experiment, to question, and to create solutions that not only meet but exceed customer expectations. If you thrive in a fast‑paced, technology‑driven environment where every decision can shape the future of global connectivity, brighthush is the place for you.

Why This Role Matters

In an era where every millisecond of downtime can cost millions, the Senior Customer Engagement & Project Delivery Lead is the linchpin that guarantees our managed services projects deliver on time, on budget, and with the highest quality. You will be the voice of the customer, the orchestrator of cross‑functional teams, and the guardian of operational excellence. Your leadership will shape the customer experience, drive revenue growth, and reinforce brighthush’s reputation as the partner of choice for high‑performance connectivity.

Key Responsibilities

• Project Lifecycle Ownership – Own the full project lifecycle from initial quote to post‑deployment support. Develop comprehensive project plans, track progress against milestones, and ensure that every deliverable meets or exceeds the agreed service level.
• Scope & Resource Management – Define clear project scopes, create realistic schedules, allocate resources across engineering, operations, and third‑party vendors, and continuously optimize costs while maintaining uncompromised quality.
• Customer Champion – Act as the primary point of contact for customer program leaders. Build trust, manage expectations, and proactively surface risks and opportunities. Serve as the escalation hub for any delivery issues, ensuring rapid resolution and transparent communication.
• Hands‑On Project Management – Lead multiple concurrent projects, coordinating cross‑functional teams and external partners. Use agile and waterfall methodologies as appropriate to keep projects on track.
• Executive Communication – Prepare and present executive‑level project updates, risk assessments, and performance dashboards. Translate complex technical details into clear business insights that inform strategic decisions.
• Risk & Issue Management – Identify, assess, and mitigate project risks. Own incident management processes, ensuring SLA commitments are met and that lessons are captured for continuous improvement.
• Stakeholder Collaboration – Partner with Services, Product, Supply‑Chain, and Sales teams to align project objectives with business goals. Facilitate joint planning sessions and cross‑team workshops.
• Quality & Process Improvement – Design, implement, and monitor processes that enhance customer satisfaction and operational efficiency. Champion best practices in project governance, documentation, and knowledge sharing.
• Field Coordination – Oversee field engineering teams across multiple locations for equipment installation, maintenance, and critical issue resolution. Ensure field teams have the tools, training, and support they need to succeed.

Essential Qualifications

• Minimum 8 years of experience in ICT, with a proven track record in program or project management for managed services, optical, cloud, or virtualization delivery.
• Strong negotiation and stakeholder management skills, with the ability to influence and lead by collaboration.
• Excellent written, verbal, and presentation communication abilities; adept at translating complex technical details into clear business insights.
• High energy, customer‑centric mindset; self‑motivated to drive success aligned with organizational objectives.
• Proficiency in incident management, ensuring timely resolution within SLA parameters and proactive communication of escalated incidents.
• Experience coordinating technical support and operational teams to meet service delivery expectations.
• Strong quantitative skills and meticulous attention to statement‑of‑work details.
• Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Business, or equivalent professional experience.
• Demonstrated proficiency with desktop applications, project management tools, and financial tracking systems.
• Willingness to travel as required to support customer projects.
• Position can be based at a brighthush office or in proximity to a customer or technology hub in North America.

Preferred Qualifications & Assets

• Experience with managed services and build‑operate‑transfer (BOT) projects.
• PMP certification, along with virtualization and networking technology certifications.
• MS or MBA degree.
• Experience with multi‑vendor and software professional services for communication service providers or enterprise customers.
• ITIL v4/6 Foundation ITSM Certification.
• Background in service provider environments.

Core Skills & Competencies

• Project Management Excellence – Mastery of project planning, scheduling, budgeting, and resource allocation.
• Customer Relationship Management – Ability to build trust, manage expectations, and deliver exceptional service experiences.
• Risk & Issue Mitigation – Proactive identification and resolution of potential roadblocks.
• Cross‑Functional Leadership – Collaborate effectively with engineering, product, sales, and supply‑chain teams.
• Communication & Influence – Articulate complex concepts to diverse audiences, from technical teams to executive stakeholders.
• Analytical Thinking – Translate data into actionable insights for continuous improvement.
• Adaptability & Resilience – Thrive in a fast‑paced, evolving technology landscape.

Career Growth & Learning Opportunities

At brighthush, we view talent development as a strategic priority. As a Senior Customer Engagement & Project Delivery Lead, you will:

• Access structured learning paths in project management, networking technologies, and leadership development.
• Participate in cross‑functional mentorship programs that pair you with senior leaders across the organization.
• Take on progressively larger and more complex projects, positioning you for future roles such as Director of Customer Success or Head of Managed Services.
• Leverage our global network to collaborate with teams in North America, Europe, and Asia, broadening your cultural and technical perspective.
• Earn certifications and credentials that enhance your professional portfolio, supported by brighthush’s tuition reimbursement and learning stipend.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and forward‑thinking culture. Our core values—innovation, integrity, and collaboration—guide every decision and interaction. You will find:

• A diverse workforce that celebrates different backgrounds, perspectives, and ideas.
• Transparent communication channels that empower employees to share insights and drive change.
• Flexible work arrangements that support work‑life balance, including remote work options and flexible hours.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions that keep the energy high and the learning continuous.
• Access to cutting‑edge tools and technologies that enable you to deliver world‑class connectivity solutions.

Compensation & Benefits

The annual pay range for this position is $82,300 – $131,500 USD, reflecting the breadth of responsibilities and the impact of the role. In addition to competitive base pay, brighthush offers:

• Performance‑based discretionary incentive bonuses.
• Comprehensive medical, dental, and vision plans.
• 401(k) (USA) and DCPP (Canada) retirement plans with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP) for personal and professional support.
• Paid holidays, sick leave, and vacation time.
• Paid family leave and other statutory benefits.
• Well‑being initiatives, including on‑site fitness centers, wellness stipends, and mental health resources.

Our benefits package is designed to support your well‑being, both inside and outside the workplace.

How to Apply

If you are a results‑driven, customer‑focused professional with a passion for high‑speed connectivity and managed services, we want to hear from you. Bring your expertise, energy, and vision to brighthush and help us shape the future of networking. Apply now and become a key driver of customer success and operational excellence.