Senior Customer Engagement Specialist – Remote – Brighthush – Drive Customer Satisfaction & Resolve Complex Issues in a Fast‑Paced Digital Environment

Introduction

Welcome to brighthush, a global leader in digitally powered business services that transforms how brands connect with their customers. We are on a mission to create seamless, human‑centric experiences that empower consumers and elevate brand loyalty. As part of our expanding customer experience team, we are looking for a dedicated Customer Engagement Specialist who thrives in a dynamic, remote environment and is passionate about turning every interaction into an opportunity for delight.

Whether you are a seasoned veteran, a transitioning military member, a National Guard or Reserve member, a military spouse, a wounded warrior, or a caregiver, brighthush welcomes you to bring your unique perspective and skills to our inclusive, high‑impact team. We value the resilience, discipline, and teamwork that military experience brings, and we are committed to providing a supportive, flexible workplace that respects your service and your life.

Why Join Brighthush?

• Impactful Work – Your voice will shape how we help brands deliver world‑class customer service across the globe.
• Remote Flexibility – Work from the comfort of your home while staying connected to a vibrant, virtual community.
• Competitive Compensation – Earn $15.50 per hour, with opportunities for overtime and performance bonuses.
• Comprehensive Benefits – Medical, dental, vision, 401(k), paid time off, wellness programs, and more.
• Career Growth – Accelerate your career with continuous learning, mentorship, and clear advancement pathways.
• Inclusive Culture – A workplace that celebrates diversity, equity, and inclusion, especially for our military community.

Key Responsibilities

As a Customer Engagement Specialist, you will be the frontline champion for our consumers, ensuring every interaction is handled with empathy, efficiency, and brand integrity. Your day‑to‑day tasks will include:

• Resolving complex consumer issues across multiple channels—phone, live chat, email, and social media—while adhering to brand and company guidelines.
• Providing first‑level support and escalating high‑level issues to specialized teams, ensuring timely follow‑up and quality assurance.
• Advising and coaching junior representatives on advanced problem‑solving techniques and best practices.
• Documenting all consumer interactions accurately in our CRM system, generating detailed reports for continuous improvement.
• Assisting consumers with eCommerce transactions, payment processing, and order status inquiries.
• Representing the consumer services team in cross‑functional meetings, sharing insights that drive process excellence and customer satisfaction.
• Responding to social media posts and monitoring brand sentiment to proactively address concerns.

Essential Qualifications

• Minimum 2 years of experience in a consumer‑facing role (call center, chat, email, or eCommerce).
• Proficiency with multiple digital tools and emerging technologies; Google Suite experience preferred.
• Strong technical aptitude and ability to quickly learn new software and platforms.
• Excellent written and verbal communication skills, with a keen ear for listening and empathy.
• Ability to work independently in a virtual team environment, managing time and priorities effectively.
• High school diploma or GED; additional certifications in customer service or related fields are a plus.
• Typing speed of at least 25 words per minute.
• Over 18 years of age, with a valid social security number for background checks.
• Comfortable navigating Windows operating systems and desktop computer setups.

Preferred Qualifications

• Experience in eCommerce support and payment processing.
• Knowledge of agronomics, products, and procedures relevant to our industry.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Fluency in additional languages to support our global customer base.

Core Competencies & Skills

• Process Excellence – Adherence to established procedures while continuously seeking ways to improve customer service.
• Collaboration – Ability to work seamlessly with teammates, supervisors, and support departments to resolve issues.
• Communication – Outstanding listening, analytical, and interpersonal skills.
• Organizational Skills – Strong problem‑solving capabilities and the ability to manage multiple tasks simultaneously.
• Emotional Intelligence – Prioritizing tasks under pressure while maintaining a calm, focused demeanor.
• Open‑Mindedness – Willingness to adapt to evolving policies and feedback.
• Critical Thinking – Quick analysis of customer issues and informed decision‑making.
• Solution‑Oriented – Proactive approach to problem‑solving with a focus on positive customer outcomes.

Work From Home Requirements

• Dedicated workspace with a hardwired Ethernet connection (minimum 15 Mbps download / 10 Mbps upload, ISP latency under 50 ms).
• No satellite, mobile data (5G/4G/3G hotspots), P2P, or VPN connections allowed.
• Proof of internet speed required during the onboarding process.

Geographic Eligibility

At this time, brighthush is offering this remote position to individuals located in the following states:

• AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, Apply for this job