Senior Customer Engineer – AI Security & Cloud Integration Specialist for Enterprise AI Platforms at brighthush – Driving Secure AI Adoption, Compliance, and Global Enterprise Transformation

About brighthush

brighthush stands at the forefront of AI security, delivering a unified, end‑to‑end platform that empowers enterprises to adopt generative AI, large language models (LLMs), and autonomous agents with absolute confidence. From data ingestion and model training to deployment and runtime monitoring, our solution covers the entire AI lifecycle, ensuring every dataset, model, and agent is auditable, compliant, and shielded from evolving threats.

Our mission is simple yet ambitious: make AI safe, auditable, and compliant. We fuse cutting‑edge AI research, industry‑leading security practices, and cloud‑native engineering into a single, intuitive platform that scales effortlessly across organizations of all sizes.

Vision & Mission

We envision a world where AI drives innovation without compromising security or privacy. Our mission is to equip enterprises with the tools, visibility, and control they need to deploy AI responsibly, mitigating risk while unlocking transformative value.

Why Join brighthush?

• Impactful Work: Serve as the technical bridge between our platform and the world’s most demanding AI deployments, protecting millions of users and billions of dollars in data.
• Fast‑Growing Startup Culture: Experience a collaborative, high‑energy environment where ideas move from concept to production in record time.
• Career Growth: Benefit from mentorship, certifications, and hands‑on learning opportunities that keep you at the cutting edge of AI security.
• Competitive Compensation & Perks: Enjoy a fully transparent equity program, generous health benefits, unlimited PTO, remote‑first flexibility, and a culture that values work‑life balance.
• Global Impact: Work with Fortune 500 companies, governments, and research institutions to shape the future of secure AI worldwide.
• Innovation Hub: Contribute to open‑source projects, industry standards, and thought leadership in AI security.

Role Overview

As a Senior Customer Engineer at brighthush, you will be the hands‑on technical champion for our most complex, high‑profile customers. You’ll translate their unique AI security challenges into robust, production‑ready solutions, ensuring seamless integration across endpoints, cloud platforms, identity providers, networking, and AI development environments. You’ll partner closely with the Customer Solutions Architect to deliver outcomes that are not only technically sound but also scalable, repeatable, and aligned with our customers’ long‑term strategies.

Key Responsibilities

• Technical Operationalization: Convert customer use cases into detailed technical requirements, architecture diagrams, configuration playbooks, and production‑readiness roadmaps. Own the end‑to‑end journey from discovery to deployment.
• Hands‑On Deployment & Integration: Lead the installation, configuration, and troubleshooting of brighthush across diverse environments—endpoint MDM, IDE hooks, cloud connectors, SaaS integrations, and AI runtime gateways. Ensure zero downtime and optimal performance.
• Automation & Tooling: Write reusable scripts, build CI/CD pipelines, and configure Docker/Kubernetes deployments. Turn bespoke, one‑off fixes into reusable patterns that accelerate future customer engagements.
• Escalation Ownership: Own complex technical escalations from root‑cause analysis to resolution. Reproduce issues, analyze logs, develop mitigations, and provide clear, actionable bug reports to our engineering team.
• Customer Enablement: Conduct workshops, create runbooks, and develop best‑practice guides that help customers embed brighthush into their daily security and operational workflows.
• Cross‑Functional Collaboration: Work hand‑in‑hand with Product, Engineering, Research, Security, and Support to feed customer insights back into the platform, driving continuous improvement and innovation.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and white‑paper initiatives, sharing insights on AI security best practices and emerging threats.
• Metrics & Reporting: Define and track key performance indicators (KPIs) for deployment success, customer satisfaction, and incident response times, using data to drive continuous improvement.

Key Projects & Impact

• Enterprise AI Governance Framework: Lead the implementation of a governance framework that maps customer data flows to compliance requirements, reducing audit time by 40%.
• Zero‑Trust Integration Engine: Design and deploy a zero‑trust integration engine that secures AI model endpoints across multiple cloud providers, enabling secure multi‑tenant deployments.
• AI Runtime Monitoring Dashboard: Build a real‑time monitoring dashboard that visualizes model performance, data drift, and security alerts, improving incident response times.
• Compliance Automation Suite: Develop automated compliance checks that validate data residency, encryption status, and access controls, ensuring continuous adherence to GDPR, CCPA, ISO 27001, and NIST frameworks.
• Customer Success Playbooks: Create a library of reusable deployment playbooks that reduce onboarding time for new customers by 30% and increase adoption rates.

Essential Qualifications

• 5+ years of customer‑facing technical experience in B2B SaaS: Solutions Engineering, Professional Services, or Tier‑3 Support at a cybersecurity vendor (EDR, DLP, CASB/SASE).
• Proven deployment expertise: Demonstrated ability to set up infrastructure, navigate complex dependencies, and troubleshoot production systems in enterprise environments.
• Generalist technical mindset: Comfortable moving between endpoint management, cloud infrastructure, identity & SSO, networking, and AI development stacks.
• Hands‑on experience with MDM/endpoint tools: brighthush.
• Cloud proficiency: brighthush, brighthush, brighthush, or brighthush, including IAM, networking, and compute services.
• Strong scripting & automation skills: Python, Bash, PowerShell, REST APIs, Docker, Kubernetes, and IaC tools.
• Exceptional troubleshooting abilities: Diagnose authentication, logging, security controls, and integration issues; own escalations to resolution.
• Excellent communication: Lead technical conversations, translate complex concepts into clear, actionable guidance, and build trust with C‑level stakeholders.
• Customer‑first mindset: Prioritize scalable, reusable solutions that empower customers to operate successfully over time.

Preferred / Nice‑to‑Have Skills

• Experience with AI technologies: generative AI, LLM applications, Retrieval‑Augmented Generation (RAG), AI agents, and AI development pipelines.
• Integration experience with IDEs, coding agents, or AI gateway/runtime infrastructure.
• Familiarity with CI/CD systems, infrastructure‑as‑code, observability platforms, CRMs, or ticketing systems.
• Knowledge of compliance frameworks (GDPR, CCPA, ISO 27001, NIST) and data‑privacy best practices.
• Experience with container orchestration (Kubernetes, OpenShift) and serverless architectures.
• Background in threat modeling, risk assessment, or security architecture.

Skills & Competencies for Success

• Technical Leadership: Ability to guide junior engineers, influence product direction, and drive cross‑team initiatives.
• Strategic Thinking: Translate business goals into technical roadmaps and measurable outcomes.
• Adaptability: Thrive in a fast‑moving environment where priorities shift quickly.
• Customer Advocacy: Champion the customer’s voice in every decision, ensuring solutions deliver real value.
• Data‑Driven Decision Making: Leverage metrics and logs to inform troubleshooting and optimization.
• Communication & Storytelling: Articulate complex technical concepts to both technical and non‑technical audiences.
• Project Management: Manage multiple concurrent engagements, deliver on time, and maintain high quality.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem. You will have access to:

• Industry conferences and workshops focused on AI security, cloud architecture, and DevSecOps.
• Internal knowledge‑sharing sessions where senior engineers present new technologies and best practices.
• Mentorship programs pairing you with seasoned leaders across product, engineering, and security.
• Opportunities to contribute to open‑source projects and industry standards, amplifying your professional footprint.
• Clear pathways to senior leadership roles—Senior Engineer, Principal Engineer, or Director of Customer Engineering.
• Regular hackathons and innovation challenges that allow you to experiment with emerging technologies.

Work Environment & Culture at brighthush

We believe that great technology is built by great people. Our culture is defined by:

• Collaboration: Open communication across teams, transparent decision‑making, and a shared commitment to customer success.
• Innovation: A sandbox mentality that encourages experimentation, rapid prototyping, and learning from failure.
• Inclusivity: A diverse workforce that values different perspectives, backgrounds, and ideas.
• Impact: Every line of code, every customer interaction, and every product feature contributes to a safer AI ecosystem.
• Work‑Life Balance: Flexible schedules, remote‑first policies, and unlimited PTO to support personal and professional growth.
• Community Engagement: Participation in local meetups, hackathons, and volunteer initiatives that give back to the tech community.

Compensation & Benefits

While the exact figures vary by experience and location, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior engineering roles.
• Performance‑based bonuses tied to individual and company milestones.
• Equity grants that vest over a four‑year period.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching (or equivalent retirement plan).
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and conference reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building events.

How to Apply

If you’re ready to take your technical expertise to the next level, help shape the future of AI security, and join a team that values impact, learning, and collaboration, we want to hear from you.

Submit your resume, a brief cover letter outlining your most relevant experience, and any portfolio or GitHub links that showcase your work. Let’s build a safer AI world together at brighthush.

Ready to Join?

Apply now and become a pivotal part of brighthush’s mission to secure the AI revolution.