Senior Customer Engineer – Industrial Software Solutions & Technical Support at brighthush (Portugal & Spain)

About brighthush

brighthush is a leading multinational software provider that empowers the industrial sector with cutting‑edge CAD/CAM and ERP solutions. With a global footprint spanning more than 16 countries and a dedicated team of over 400 professionals, we are at the forefront of Industry 4.0 and digital transformation. Our mission is simple yet ambitious: to help manufacturers, engineers, and production teams unlock their full potential through technology that is intuitive, scalable, and relentlessly innovative.

Why Join brighthush?

When you become part of brighthush, you’re not just taking a job—you’re stepping into a culture that celebrates curiosity, collaboration, and continuous learning. We champion a flexible, remote‑first work model that allows you to balance professional growth with personal life, while still enjoying the camaraderie of a global team. Our commitment to innovation means you’ll have access to the latest tools, training programs, and industry‑recognised certifications—all designed to help you stay ahead of the curve.

Position Overview

As a Senior Customer Engineer, you will be the technical bridge between brighthush’s world‑class software and our valued clients across Portugal and Spain. Your day‑to‑day responsibilities will range from on‑site installations and user training to troubleshooting complex issues and driving continuous improvement initiatives. You’ll work closely with cross‑functional teams—including product development, sales, and support—to ensure our solutions deliver measurable value to our customers.

Key Responsibilities

• Lead end‑to‑end software installations (CAD/CAM and ERP) in industrial environments, ensuring seamless integration with existing systems.
• Design and deliver customized training programs for end‑users, enabling them to maximize productivity and reduce downtime.
• Collect, analyze, and document client requirements for new deployments or software upgrades, translating business needs into technical specifications.
• Provide proactive technical support via phone, email, and remote tools, resolving incidents and minimizing impact on client operations.
• Log and track all support tickets and change requests in the company ERP, maintaining accurate records for audit and reporting purposes.
• Prepare and present regular status reports to the Technical Manager, highlighting trends, risks, and opportunities for improvement.
• Collaborate with the sales team to conduct pre‑sales technical demonstrations and proof‑of‑concepts for prospective clients.
• Participate in continuous improvement projects, sharing insights from the field to influence product roadmap and support processes.

Essential Qualifications

• Technical Education: Bachelor’s degree in Computer Science, Industrial Engineering, or a related field.
• Hands‑on Experience: Minimum of 3 years in a customer‑facing technical role, preferably with CAD/CAM or ERP implementations.
• Travel Flexibility: Willingness to travel extensively within Portugal and Spain, with a valid driver’s licence and personal vehicle.
• Language Proficiency: Fluency in Spanish (B2–C1) is mandatory; advanced English (C1) is highly desirable.
• Customer‑Centric Mindset: Strong ability to understand client expectations, translate them into actionable solutions, and deliver measurable results.
• Excellent communication skills in both written and spoken Portuguese, Spanish, and English.

Preferred Qualifications

• Experience with industrial automation platforms (PLC, SCADA) and integration with ERP systems.
• Knowledge of ISO 9001, ISO 14001, or other quality management standards relevant to manufacturing.
• Prior exposure to remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., ServiceNow).
• Certifications in CAD/CAM software (SolidWorks, AutoCAD) or ERP modules (SAP, Microsoft Dynamics).
• Proficiency in data analysis tools (Excel, Power BI) to generate insights from support metrics.

Skills & Competencies

• Technical troubleshooting and problem‑solving under tight deadlines.
• Project management fundamentals—planning, execution, and stakeholder communication.
• Adaptability to fast‑changing technology landscapes and evolving customer needs.
• Strong interpersonal skills, fostering trust and collaboration across diverse teams.
• Self‑motivation and a proactive approach to continuous learning.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured onboarding and mentorship programs that pair you with seasoned engineers.
• Annual training budgets covering industry conferences, workshops, and certification courses.
• Internal knowledge‑sharing sessions where you can present field insights to product teams.
• Clear career pathways—from Senior Customer Engineer to Technical Lead, Solution Architect, or Product Manager.
• Cross‑functional projects that broaden your skill set and expose you to new business domains.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and respect. Our remote‑first model means you can work from anywhere in Portugal or Spain, while still enjoying:

• Weekly virtual coffee chats and monthly all‑hands meetings to keep the team connected.
• Flexible working hours that accommodate different time zones and personal commitments.
• A collaborative platform (Slack, Teams) that encourages real‑time problem solving and idea exchange.
• Annual company retreats that blend team building with cultural exploration.

Compensation, Perks & Benefits

We offer a competitive, fully transparent compensation package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer satisfaction metrics and project delivery.
• Health and dental insurance plans for you and your dependents.
• Annual travel allowance to cover mileage and fuel for client visits.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Access to a company‑wide wellness program (gym memberships, mindfulness sessions).
• Equity options for long‑term employees, aligning your success with the company’s growth.

How to Apply

If you’re ready to bring your technical expertise, customer‑first mindset, and passion for industrial innovation to a dynamic, global team, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of manufacturing.