Senior Customer Engineer & Solutions Architect – Texas SLED & Public Sector – Leading Web Security, Cloud Migration, AI‑Powered Analytics, and Digital Transformation for Government Agencies at brighthush

About brighthush

brighthush is the leading innovator in public‑sector technology, delivering secure, cloud‑native solutions that empower state, local, and education (SLED) organizations across the United States. Our mission is simple yet profound: to help governments, schools, and non‑profits provide reliable, high‑performance services that citizens trust and rely on. By combining cutting‑edge cloud infrastructure, next‑generation web security, and AI‑driven analytics, we protect critical data, streamline citizen engagement, and accelerate digital adoption. At brighthush, innovation is not a buzzword—it’s the engine that powers every solution we build.

With a deep‑rooted focus on the Texas SLED ecosystem, we partner with agencies in Austin, Dallas, Houston, and beyond to modernize legacy systems, safeguard sensitive data against evolving cyber threats, and deliver transformative services that improve the lives of residents. Our portfolio includes secure cloud platforms, advanced web security suites, AI‑enhanced analytics, and industry‑leading networking solutions—all designed to meet the unique regulatory and operational challenges of public‑sector customers.

Why This Role Matters

The public sector is at a pivotal crossroads. Citizens demand faster, more reliable services, while governments face the dual challenge of modernizing legacy systems and safeguarding sensitive data against evolving cyber threats. As a Senior Customer Engineer & Solutions Architect, you will be the linchpin that turns brighthush’s advanced technology into tangible value for Texas’s SLED ecosystem. By marrying deep technical expertise with a commercial mindset, you’ll help agencies protect their networks, accelerate cloud adoption, and deliver better services to the people they serve. Your work will directly influence the success of agencies across Texas and beyond, shaping how public institutions operate in a secure, cloud‑native world.

Role Overview

In this hybrid role, you will act as the technical bridge between brighthush’s world‑class solutions and the complex needs of Texas’s SLED ecosystem. You will lead discovery, design, and deployment of secure, scalable, and AI‑enhanced solutions that help public sector customers protect their networks, accelerate cloud adoption, and deliver better services to citizens. Your work will directly influence the success of agencies across Texas and beyond, driving measurable outcomes such as reduced downtime, improved citizen satisfaction, and accelerated digital transformation timelines.

Key Responsibilities

• Technical Discovery & Solution Design – Lead in‑depth workshops with government stakeholders, identify pain points, and architect end‑to‑end solutions that align with regulatory requirements and business objectives. Translate complex technical concepts into clear, actionable roadmaps that stakeholders can easily understand and adopt.
• Product Demonstrations & Proof‑of‑Concepts – Deliver compelling, data‑rich demos that showcase brighthush’s capabilities in web security, networking, cloud infrastructure, and AI tools such as Workers AI, AI Gateway, and Vectorize. Tailor presentations to diverse audiences, from technical architects to executive sponsors, ensuring each demo addresses the specific concerns and goals of the audience.
• Customer Adoption & Enablement – Partner with account teams to drive adoption, create adoption roadmaps, and provide hands‑on training to ensure customers realize maximum value from their investment. Develop enablement materials, run workshops, and measure adoption metrics to continuously refine the customer experience.
• Technical Evangelism & Thought Leadership – Represent brighthush at industry events, webinars, and local government forums, positioning the company as a trusted advisor on security, cloud, and AI topics. Publish white papers, blog posts, and case studies that highlight success stories and best practices.
• Feedback Loop & Product Improvement – Capture customer insights, collaborate with product and engineering teams, and influence the roadmap to deliver features that meet evolving public sector needs. Act as the voice of the customer in internal product meetings and sprint reviews.
• Quota‑Carrying Commercial Mindset – Work closely with sales leadership to identify upsell and cross‑sell opportunities, ensuring that technical solutions translate into revenue growth. Participate in proposal development, RFP responses, and pricing discussions, and help close deals that align with both customer needs and business objectives.
• Compliance & Risk Management – Ensure all solutions meet federal, state, and local compliance standards such as FedRAMP, CJIS, HIPAA, and NIST. Provide guidance on risk mitigation, audit readiness, and security best practices, and help customers navigate complex regulatory landscapes.
• Project Leadership – Own the technical delivery of complex engagements, coordinating with cross‑functional teams to meet timelines, budgets, and quality standards. Manage project risks, scope changes, and stakeholder expectations, ensuring a smooth and successful implementation.
• Mentorship & Knowledge Sharing – Coach junior engineers and sales engineers, fostering a culture of continuous learning and technical excellence. Lead internal knowledge sessions and maintain a repository of best practices that can be leveraged across the organization.

Essential Qualifications

• Minimum 5 years of experience in a customer‑facing technical role within the SLED or public sector domain.
• Proven track record of leading technical discovery, delivering demos, and driving adoption for complex security or cloud solutions.
• Strong understanding of web security fundamentals (WAF, DDoS protection, TLS, CSP), networking (VPC, VPN, SD‑WAN), and cloud architecture (brighthush Cloud Platform).
• Hands‑on experience with AI/ML tools relevant to public sector use cases, including Workers AI, AI Gateway, and Vectorize.
• Excellent communication skills in English, with the ability to translate technical concepts into business value for non‑technical stakeholders.
• Residency in Texas (Austin, Dallas, Houston) and willingness to travel within the state as needed.
• Strong analytical mindset, problem‑solving skills, and a passion for continuous learning.

Preferred Qualifications

• Experience with public sector procurement processes, including RFPs, RFIs, and contract negotiations.
• Certifications such as brighthush Certified Solutions Architect, brighthush Network Associate, or equivalent.
• Background in data analytics or AI implementation for government agencies.
• Previous experience in a sales engineering or pre‑sales role with quota responsibilities.
• Knowledge of local government regulations and cybersecurity frameworks (e.g., NIST, ISO 27001).

Skills & Competencies

• Technical Proficiency – Deep knowledge of cloud services, networking protocols, and security best practices.
• Customer‑Centric Mindset – Ability to empathize with public sector challenges and propose tailored solutions.
• Presentation & Demo Excellence – Skilled at creating engaging, data‑driven demonstrations that resonate with diverse audiences.
• Collaboration & Influence – Works effectively with sales, product, engineering, and support teams to deliver seamless customer experiences.
• Adaptability & Resilience – Thrives in a fast‑paced, evolving environment and can pivot quickly to meet changing priorities.
• Strategic Thinking – Aligns technical solutions with long‑term business goals and market trends.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. As a Senior Customer Engineer, you will:

• Progress to a Principal Customer Engineer or Technical Solutions Lead role, overseeing larger accounts and mentoring junior engineers.
• Participate in cross‑functional initiatives that shape product strategy, influencing the next generation of public sector solutions.
• Access a robust learning ecosystem – including internal training, external certifications, and attendance at industry conferences.
• Lead innovation labs focused on AI, edge computing, and secure cloud deployments for government use.
• Engage in thought leadership opportunities such as speaking at conferences, publishing white papers, and contributing to industry standards.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, transparency, and continuous improvement. Our Texas offices in Austin, Dallas, and Houston are designed for creativity and teamwork, featuring open spaces, flexible work hours, and a strong emphasis on work‑life balance. We celebrate diversity, encourage cross‑disciplinary collaboration, and reward initiative and impact. Whether you work remotely or in one of our vibrant campuses, you’ll find a supportive community that values your voice and your growth. We also host regular hackathons, wellness events, and community service days to keep our team energized and connected.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary – $231,000 – $275,000 per year, commensurate with experience.
• Performance Bonuses – Quarterly incentives tied to technical adoption metrics and revenue targets.
• Equity & Stock Options – Participation in our employee equity program, aligning your success with the company’s growth.
• Health & Wellness – Comprehensive medical, dental, and vision plans, along with a generous wellness stipend.
• Retirement & Savings – 401(k) plan with company match and financial planning resources.
• Paid Time Off – Generous vacation, sick leave, and personal days, plus paid holidays.
• Parental Leave – Generous maternity, paternity, and adoption leave policies.
• Professional Development – Reimbursement for certifications, conferences, and continuing education.
• Remote Flexibility – Work from home options with a robust virtual collaboration toolkit.
• Employee Assistance Program – 24/7 counseling and support services.

How to Apply

If you are passionate about empowering public sector organizations to thrive in a secure, cloud‑native world, we want to hear from you. Submit your application through our careers portal or send your resume and cover letter to [email protected]. We look forward to exploring how your expertise can help shape the future of public sector technology.

Closing

At brighthush, you’ll join a team that is redefining how governments and public institutions protect, innovate, and serve their communities. Your technical acumen, customer focus, and strategic vision will directly influence the success of agencies across Texas and beyond. If you’re ready to take on a role that blends deep technical mastery with commercial impact, apply today and become a pivotal part of brighthush’s mission to secure the public sector’s digital future.