Senior Customer Experience & Appointment Coordination Specialist – Showroom Hospitality & Digital Engagement Lead at brighthush

Welcome to brighthush – Where Design Meets Delight

At brighthush, we believe that a home is more than a place—it’s a canvas for creativity, comfort, and connection. Since 1978, we have pioneered premium space management solutions that transform everyday living into a personalized masterpiece. From walk‑in closets and entertainment centers to versatile pantries and home offices, our custom‑designed products and services elevate the way people experience their homes.

Our success is built on a foundation of innovation, integrity, and an unwavering commitment to customer delight. We blend visionary design, meticulous planning, and exceptional service to create practical magic that adds lasting value to our clients’ lives. If you thrive in a fast‑paced, collaborative environment and want to be part of a company that values creativity and customer satisfaction, brighthush is the place for you.

Why brighthush is the Ideal Place to Grow Your Career

• Clear Advancement Pathways: We invest in our people through mentorship, leadership training, and cross‑functional projects that open doors to senior roles.
• Competitive Compensation & Comprehensive Benefits: Health, dental, vision, paid time off, flexible work arrangements, and a robust benefits program tailored to your needs.
• Inclusive & Collaborative Culture: Diversity, equity, and inclusion are at the core of everything we do. Every voice is heard, and every idea is valued.
• Continuous Learning & Development: On‑the‑job training, industry conferences, and online courses keep you ahead of trends.
• Work‑Life Balance: Flexible scheduling, remote options, and a supportive team help you maintain harmony between professional and personal commitments.

Key Responsibilities – Your Daily Impact

As the frontline ambassador of brighthush, you will orchestrate a seamless customer journey from the first greeting to the final installation. Your role blends administrative precision, proactive problem‑solving, and showroom hospitality to ensure every client interaction is memorable.

• Appointment Scheduling & Calendar Management: Efficiently schedule consultations for Design Consultants using the Customer Relationship Manager (CRM). Coordinate with the Centralized Scheduling team to keep appointment calendars accurate and up‑to‑date.
• Multi‑Channel Communication: Handle inbound phone calls, emails, and in‑person inquiries from vendors and clients. Provide timely, courteous responses and direct complex issues to the appropriate team members.
• Showroom Hospitality: Serve as the first point of contact for showroom visitors. Greet guests, manage the guestbook, offer refreshments, and maintain showroom cleanliness and presentation according to the maintenance checklist.
• Financial Reconciliation & Payment Processing: Match receivables with vendor invoices, reconcile credit card statements, and process payments accurately.
• Installation & Confirmation Support: Assist with customer communications related to installations, confirmations, and return visits, ensuring a smooth end‑to‑end experience.
• Data Entry & System Management: Enter data quickly and accurately into business systems (CAD, Epicor, Salesforce, Microsoft Office). Manage your own schedule and adapt to changing priorities.
• Issue Resolution & Escalation: Direct client concerns or complaints to the management team, collaborating with designers and managers to achieve satisfactory resolutions.
• Team Collaboration & Process Improvement: Communicate daily with the Centralized Scheduling team and other stakeholders to resolve scheduling discrepancies and improve processes.

Essential Qualifications – What We Expect

• 1–2 years of administrative and/or customer service experience in a fast‑paced environment.
• Associate’s degree in Business Administration, Accounting, or a related field (preferred).
• Proven ability to communicate politely, clearly, and professionally with clients and vendors.
• Strong data entry skills with a keen eye for detail.
• Self‑starter with a positive attitude and the ability to manage your own schedule.
• Tech‑savvy: Comfortable learning and applying various business systems (CAD, Epicor, Salesforce, Microsoft Office).

Preferred Qualifications & Competencies – The Extra Edge

• Experience with calendar management and regional scheduling.
• Knowledge of showroom operations and hospitality best practices.
• Familiarity with financial reconciliation and payment processing.
• Strong problem‑solving skills and a proactive approach to issue resolution.
• Excellent organizational skills and the ability to multitask under tight deadlines.
• Team player who thrives in a collaborative, cross‑functional environment.

Core Skills & Competencies for Success

• Customer‑Centric Mindset: Anticipate client needs and deliver solutions that exceed expectations.
• Communication Excellence: Articulate ideas clearly in writing and verbally across multiple channels.
• Analytical Thinking: Use data to identify trends, spot issues, and recommend improvements.
• Adaptability: Thrive in a dynamic environment where priorities shift quickly.
• Attention to Detail: Ensure accuracy in scheduling, data entry, and financial reconciliation.
• Collaboration & Influence: Work effectively with designers, vendors, and internal teams to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Mentorship programs that pair you with senior leaders.
• Cross‑departmental projects that broaden your skill set.
• Leadership training for high‑potential employees.
• Annual performance reviews that align your goals with company objectives.
• Access to industry conferences, workshops, and online courses.

Work Environment & Company Culture

Our culture is a blend of creativity and professionalism. We foster an open‑door policy that encourages ideas to flow freely, while our structured processes ensure efficiency and consistency. You’ll find a supportive team that celebrates successes, learns from challenges, and continuously strives to elevate the customer experience.

Compensation, Perks, & Benefits

While specific salary ranges are tailored to experience and role, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans.
• Paid sick days and paid holidays.
• Flexible work arrangements and a supportive work‑life balance.
• Employee discounts on design services and showroom products.
• Professional development budget and access to industry events.
• Performance‑based bonuses and recognition programs.

How to Apply – Join the brighthush Family

Ready to bring your customer service expertise to a brand that values innovation, quality, and client satisfaction? Click the link below to submit your application and become part of the brighthush team.

Apply to this position now

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Privacy & Compliance

Your privacy is paramount. All personal information collected during the hiring process is handled in accordance with EEO guidelines and our privacy policy. For more details, please review our Privacy Policy and Terms & Conditions.

Join brighthush Today – Transform Lives, One Space at a Time

At brighthush, we’re not just building spaces—we’re crafting experiences that inspire and delight. If you’re passionate about delivering exceptional customer service, thrive in a dynamic environment, and want to grow with a forward‑thinking company, we want to hear from you. Apply now and help us turn everyday living into practical magic.