Senior Customer Experience Champion – Remote – Championing Unmatched Satisfaction, Loyalty, Seamless Journeys, and Data‑Driven Insights in Transportation & Logistics for brighthush

About brighthush

brighthush is more than a name in the transportation and logistics arena; it’s a movement that reimagines how goods move across the country and how customers feel at every mile of that journey. Born from a legacy of reliable fuel delivery, brighthush has evolved into a technology‑driven partner for businesses nationwide, delivering not just products but confidence, clarity, and a sense of partnership. Our remote‑first philosophy blends cutting‑edge tools with a culture built on trust, collaboration, and a relentless pursuit of learning. Whether you’re a seasoned veteran or a fresh talent, brighthush offers a platform where your voice is heard, your growth is championed, and your impact is measurable.

In a world where supply chains are becoming increasingly complex, brighthush stands out by placing the customer at the center of every decision. We believe that exceptional customer experience is the cornerstone of industry leadership, and we embed that belief into every process, every interaction, and every innovation. Our mission is simple: to make every mile of the transportation journey smoother, more transparent, and more satisfying for our clients and their customers.

Why brighthush is the Place to Grow Your Career

At brighthush, we don’t just offer jobs; we offer careers that evolve with you. Our culture rewards innovation, accountability, and a customer‑obsessed mindset. We provide a competitive salary range of USD 41,600 – 45,760 per year (adjusted for experience), comprehensive benefits, and a flexible remote model that respects your work‑life balance. In addition, you’ll enjoy:

• Unlimited paid time off and a generous holiday calendar that lets you recharge fully.
• Health, dental, and vision plans with significant employer contributions.
• 401(k) matching to secure your financial future.
• Ongoing professional development through online courses, certifications, and mentorship.
• Annual team retreats and virtual social events that build community across time zones.
• Access to the latest tools—Epicor P21, CRM, Microsoft Office Suite, Slack, Teams, and Zoom—to keep you at the forefront of the industry.

Beyond the tangible benefits, you’ll find a workplace that values your ideas, encourages experimentation, and celebrates every win—big or small. At brighthush, your career trajectory is not predetermined; it’s shaped by your ambition, your curiosity, and the impact you create.

Key Responsibilities

As a Customer Experience Champion, you will be the frontline advocate for our clients, ensuring every interaction is seamless, efficient, and memorable. Your daily responsibilities will include:

• Managing inbound and outbound customer calls, providing timely and accurate information.
• Processing orders, returns, and service requests using Epicor P21 and our CRM platform.
• Resolving inquiries and troubleshooting issues with a focus on customer satisfaction.
• Maintaining detailed records of customer interactions and transactions.
• Collaborating with cross‑functional teams (sales, logistics, IT) to resolve complex issues.
• Identifying opportunities for process improvement and sharing best practices.
• Adhering to company policies, compliance standards, and quality metrics.

Beyond the Basics: What Makes a Champion

We’re looking for someone who not only performs tasks but also elevates the customer journey. That means anticipating needs, turning challenges into opportunities, and championing a culture of continuous improvement. Your role will involve:

• Proactively monitoring customer sentiment and identifying trends that could impact satisfaction.
• Developing and refining scripts and knowledge base articles to empower the entire support team.
• Participating in quarterly reviews with leadership to align customer feedback with strategic initiatives.
• Acting as a liaison between customers and product teams to influence future feature development.
• Leading initiatives that streamline workflows, reduce response times, and increase first‑contact resolution rates.
• Mentoring junior team members and sharing best practices across the organization.

Essential Qualifications

What we’re looking for

• Minimum of 2+ years of customer service experience in a fast‑paced environment.
• Associate degree or equivalent work experience in business, communications, or a related field.
• Proficiency in Microsoft Excel, Word, Outlook, Epicor P21, and CRM systems.
• Strong verbal and written communication skills in English.
• Excellent organizational skills and the ability to multitask effectively.
• High level of professionalism, empathy, and a customer‑centric mindset.
• Self‑starter who thrives in a remote setting with minimal supervision.

Preferred Qualifications

Bonus points if you have

• Experience in the transportation or logistics industry.
• Knowledge of fuel delivery operations or supply chain processes.
• Advanced Excel skills (pivot tables, macros, data analysis).
• Previous experience with remote customer support tools (e.g., Zendesk, Freshdesk).
• Fluency in additional languages (Spanish, French, etc.).
• Experience with data‑driven decision making and reporting.

Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Customer‑first attitude with a passion for problem solving.
• Strong analytical mindset to interpret data and drive decisions.
• Adaptability to changing priorities and evolving technology.
• Team collaboration and the ability to influence cross‑functional stakeholders.
• Time‑management skills to meet daily targets and deadlines.
• Commitment to continuous learning and professional growth.
• Proficiency in using collaboration tools such as Slack, Teams, and Zoom.
• Ability to translate complex technical information into clear, actionable insights.

Career Growth & Learning Opportunities

At brighthush, we believe that your career should evolve with you. As a Customer Experience Champion, you’ll have clear pathways to advance into:

• Senior Customer Support Specialist
• Team Lead or Manager roles within Customer Success or Operations
• Specialist positions in Sales, Logistics, or Product Management
• Executive tracks for those who aspire to shape company strategy

We support your growth through:

• Mentorship programs pairing you with experienced leaders.
• Access to industry conferences, webinars, and certifications.
• Regular performance reviews with actionable feedback.
• Internal job boards and cross‑departmental projects.
• Opportunities to lead pilot projects and influence product roadmaps.
• Structured learning paths in data analytics, supply chain fundamentals, and leadership skills.

Work Environment & Culture at brighthush

brighthush is built on a foundation of trust, transparency, and innovation. Our remote culture is designed to keep you connected, engaged, and productive:

• Weekly virtual stand‑ups and monthly town halls with leadership.
• Open communication channels via Slack, Teams, and email.
• Inclusive policies that celebrate diversity and promote belonging.
• Flexible work hours to accommodate different time zones and personal commitments.
• Recognition programs that reward outstanding performance and teamwork.
• Regular virtual coffee chats and informal meet‑ups to foster camaraderie.
• Access to a digital library of resources, including industry research, best‑practice guides, and internal knowledge bases.

Compensation & Benefits

Salary: USD 41,600 – 45,760 per year (commensurate with experience).

Benefits: Health, dental, vision, 401(k) matching, paid time off, professional development budget, and more.

Perks: Remote work stipend, wellness programs, employee discounts, and a culture of continuous learning.

How to Apply

Ready to take the next step in your career? Join brighthush and help us deliver more than fuel – deliver confidence. Click the link below to submit your application and become part of a team that values innovation, customer obsession, and personal growth.

We look forward to discovering how your unique talents can help us elevate the customer experience across the transportation and logistics landscape.