Senior Customer Experience Champion – Remote Full‑Time Healthcare & Insurance Support Specialist – Empowering Lives Through Exceptional Service at brighthush

About brighthush

brighthush is a veteran‑owned, forward‑thinking organization that blends cutting‑edge technology with a deep commitment to service. Our mission is simple yet powerful: to empower individuals and families by delivering world‑class customer support that transforms challenges into opportunities for growth and healing. With a focus on healthcare, insurance, and social services, we provide a lifeline for those navigating complex systems, ensuring they receive the care, clarity, and compassion they deserve.

As a remote‑first company, brighthush offers the flexibility to work from anywhere in the United States while staying connected to a vibrant, collaborative community. We celebrate diversity, champion inclusion, and foster an environment where every team member can thrive, learn, and make a tangible impact.

Why Join brighthush?

• Mission‑Driven Culture: Every interaction you handle contributes to a larger purpose—improving lives through exceptional service.
• Remote Work Flexibility: 100% remote, with a structured schedule that respects your personal life.
• Professional Growth: Structured onboarding, ongoing training, and clear career pathways.
• Competitive Compensation: Starting at $18.00/hour (or $19.00/hour for bilingual candidates) with bonus opportunities.
• Comprehensive Benefits: Health, dental, vision, 401(k) matching, paid time off, and more.
• Veteran‑Owned Excellence: A supportive, inclusive environment that values service, integrity, and teamwork.

Position Overview

We are seeking a Senior Customer Experience Champion to join our Customer Service Division. In this role, you will be the frontline advocate for individuals navigating healthcare and insurance systems, providing timely, accurate, and empathetic support. Your work will directly influence our clients’ experience, ensuring they feel heard, understood, and guided toward the best possible outcomes.

Key Responsibilities

• Deliver high‑quality, personalized support to customers via phone, chat, and email, addressing inquiries related to healthcare benefits, insurance coverage, and related services.
• Navigate multiple web‑based platforms and CRM systems to retrieve, update, and document customer information accurately.
• Apply active listening and problem‑solving techniques to resolve complex issues efficiently while maintaining a professional, empathetic tone.
• Collaborate with cross‑functional teams—including medical, insurance, and technical specialists—to ensure seamless customer journeys.
• Track and report on key performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Participate in continuous improvement initiatives, providing feedback on process enhancements and technology upgrades.
• Adhere to all company policies, compliance standards, and data privacy regulations.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 1 year of experience in a remote customer‑facing role within insurance operations, medical support, or a related field.
• Proficiency with web‑based platforms, CRM systems, and Microsoft Office Suite (Outlook, Teams, Word, Excel, OneNote).
• Strong communication skills—both written and verbal—paired with exceptional active listening abilities.
• Demonstrated ability to manage multiple tasks and systems simultaneously while maintaining meticulous attention to detail.
• Empathy, patience, and a genuine passion for improving the lives of others.

Preferred Experience & Skills

• Background in healthcare, insurance, social work, or mental health services.
• Familiarity with medical terminology, health benefit plans, and related regulatory frameworks.
• Experience handling high‑volume, complex customer interactions in a remote setting.
• Proficiency in a second language (bilingual) is a plus and may qualify for a higher starting rate.
• Knowledge of data privacy laws (HIPAA, GDPR) and best practices for secure information handling.

Skills & Competencies for Success

• Customer‑Centric Mindset: Always prioritizing the customer’s needs and experience.
• Analytical Thinking: Ability to dissect problems, identify root causes, and propose effective solutions.
• Adaptability: Thriving in a fast‑paced, evolving environment with changing policies and technologies.
• Team Collaboration: Working seamlessly with internal stakeholders to deliver cohesive support.
• Time Management: Balancing multiple priorities while meeting or exceeding performance targets.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Experience Champion, you will have access to:

• Structured onboarding and a 7‑week orientation program that equips you with the knowledge and skills to excel.
• Ongoing training modules covering industry trends, product updates, and advanced customer service techniques.
• Mentorship from seasoned professionals who share their expertise and guide your career trajectory.
• Internal mobility options—transitioning into roles such as Quality Assurance Analyst, Process Improvement Specialist, or Team Lead.
• Leadership development programs designed to prepare high‑performing employees for managerial responsibilities.

Work Environment & Company Culture

brighthush thrives on a culture of respect, collaboration, and continuous improvement. Our remote workforce is connected through:

• Weekly virtual team huddles to share wins, challenges, and best practices.
• Monthly town‑hall meetings where leadership discusses company vision, milestones, and future plans.
• Digital channels (Slack, Teams) that foster real‑time communication and knowledge sharing.
• Recognition programs that celebrate individual and team achievements.
• Inclusive policies that support work‑life balance, mental health, and personal well‑being.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package designed to support you both professionally and personally:

• Competitive Base Pay: Starting at $18.00/hour (or $19.00/hour for bilingual candidates) with performance‑based bonuses.
• Health & Wellness: Medical, dental, and vision insurance plans with employer contributions.
• Retirement Savings: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for certifications, courses, and conferences.
• Flexible Work Hours: 8‑hour shifts between 8:00 AM and 8:00 PM Eastern Time, with the flexibility to choose start times that fit your schedule.
• Technology Stipend: Home office equipment allowance to ensure a productive remote workspace.
• Employee Assistance Program: Confidential counseling and support services.

How to Apply

If you are ready to make a meaningful impact from the comfort of your home, we encourage you to apply today. Join brighthush and become part of a mission‑driven community where your purpose meets your professional growth.

Start Dates: Multiple openings in November and January. Schedule: 8‑hour shift, 8:00 AM – 4:30 PM (Eastern Time). Pay: $18.00/hour (or $19.00/hour for bilingual candidates) plus bonus opportunities.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.