Senior Customer Experience Coordinator – Front‑Line Leadership & Loyalty Champion, Store Operations Specialist, Team Development Expert – Elevate Retail Excellence at brighthush

About brighthush – A Global Retail Revolution

brighthush is more than a retailer; it’s a movement that redefines the off‑price shopping experience. With a presence on six continents and over 1,200 stores, we blend deep industry expertise with an unwavering focus on customer delight, operational excellence, and a culture that celebrates diversity, collaboration, and continuous learning. Every associate at brighthush is empowered to make a difference, turning routine interactions into lasting memories that keep shoppers coming back. Our mission is simple yet powerful: deliver personalized, effortless, and memorable shopping journeys that set new standards for what a retail destination can be.

Why Retail at brighthush?

Retail is more than transactions; it’s an evolving experience that shapes how people live, shop, and connect. At brighthush, we’re at the forefront of this transformation, constantly pushing the envelope to deliver personalized, memorable, and effortless shopping journeys. As a Senior Customer Experience Coordinator, you’ll be the heartbeat of that mission—leading the frontline, cultivating loyalty, and ensuring every visit feels personal and purposeful. You’ll have the chance to influence store culture, drive customer satisfaction, and shape the future of retail. Join a team that values innovation, embraces change, and rewards creativity. Experience the thrill of turning everyday moments into extraordinary experiences for our diverse customer base.

Role Overview

In this dynamic role, you will blend leadership, customer service, and operational excellence to create a seamless shopping journey. You will serve as the primary point of contact for both customers and associates, ensuring that every interaction reflects brighthush’s commitment to quality, inclusivity, and innovation. Your influence will extend beyond the sales floor, shaping store policies, training programs, and community outreach initiatives that reinforce our brand’s promise.

What You’ll Do Every Day

• Team Leadership & Coaching: Supervise and mentor a diverse group of front‑end associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Foster a culture of accountability, growth, and high performance by setting clear expectations and providing constructive feedback.
• Customer Service Excellence: Model outstanding service by engaging shoppers, answering questions, and resolving concerns promptly. Use your interpersonal skills to turn every interaction into a memorable experience that reinforces brand loyalty.
• Store Presentation & Merchandising: Maintain a clean, organized, and visually appealing sales floor that aligns with brighthush’s merchandising standards. Collaborate with visual merchandisers to ensure displays are fresh, relevant, and enticing, driving impulse purchases and enhancing the overall store aesthetic.
• Loyalty Program Champion: Train associates on enrollment procedures, upselling techniques, and the benefits of our loyalty program. Drive enrollment numbers and nurture long‑term relationships with our most valuable customers, turning casual shoppers into brand advocates.
• Issue Resolution & Feedback: Address customer complaints swiftly, turning potential negatives into positive outcomes. Capture feedback to inform continuous improvement initiatives and share insights with store management.
• Operational Collaboration: Work closely with store management to set priorities, communicate progress, and provide constructive feedback. Participate in cross‑functional meetings to align on inventory, promotions, and store initiatives, ensuring a cohesive strategy across all departments.
• Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety procedures. Champion a safe, inclusive environment for both customers and associates, fostering a culture of respect and accountability.
• Shrink & Safety Initiatives: Support shrink reduction programs and safety awareness campaigns to protect merchandise and people. Monitor loss prevention metrics and implement proactive measures to minimize shrinkage.
• Community & Event Engagement: Represent brighthush in store events, promotions, and community outreach, strengthening brand presence and local relationships. Act as a brand ambassador, showcasing the values and mission of brighthush to the community.

Essential Qualifications

We’re looking for a proactive, customer‑centric leader who thrives in a fast‑paced retail environment. The ideal candidate will possess:

• Minimum 1 year of retail experience with at least 6 months of supervisory or leadership experience.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication and organizational skills, with a keen eye for detail.
• Ability to multitask, adapt to changing priorities, and remain calm under pressure.
• Proficiency in point‑of‑sale (POS) systems and basic cash handling procedures.
• Demonstrated commitment to fostering a culture of honesty, integrity, and confidentiality.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.

Preferred Qualifications

While not mandatory, the following skills will set you apart:

• Experience with loyalty program management and enrollment.
• Background in training or coaching associates.
• Knowledge of safety protocols and shrink‑reduction strategies.
• Previous experience in a high‑volume retail setting.

Skills & Competencies

Success in this role requires a blend of interpersonal, analytical, and operational skills:

• Customer‑first mindset: Passion for creating memorable shopping experiences and exceeding customer expectations.
• Leadership & mentorship: Ability to inspire and develop team members, fostering a collaborative and high‑performing environment.
• Problem‑solving: Capacity to make quick, effective decisions that benefit both customers and the business.
• Data‑driven approach: Monitoring sales metrics, inventory levels, and customer feedback to inform strategy and drive results.
• Adaptability: Openness to new technologies, processes, and evolving customer expectations.
• Continuous improvement: Willingness to embrace change and drive innovation within the store.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Senior Customer Experience Coordinator, you’ll have access to:

• Leadership development programs that prepare you for store‑level or regional management roles.
• Cross‑functional training in merchandising, inventory management, and visual design.
• Mentorship from senior leaders who share their expertise and career insights.
• Regular performance reviews that help you set goals and track progress.
• Opportunities to participate in special projects, such as store redesigns or community outreach initiatives.
• Access to online learning platforms and industry conferences to stay ahead of retail trends.

Work Environment & Culture at brighthush

Our culture is built on the belief that every associate has the power to shape the customer journey. You’ll find:

• A collaborative team atmosphere where ideas are welcomed and celebrated.
• Inclusive hiring practices that value diversity in all its forms.
• Open communication channels that keep you informed and engaged.
• Recognition programs that reward outstanding performance and innovation.
• Commitment to employee well‑being through wellness initiatives and flexible work arrangements.
• Regular team‑building events, both in‑store and virtual, that strengthen camaraderie and morale.

Compensation & Benefits

In addition to a competitive hourly wage, brighthush offers a robust benefits package designed to support you and your family:

• Health, dental, and vision insurance plans with comprehensive coverage options.
• Life insurance and short‑/long‑term disability coverage.
• 401(k) retirement plan with company match to help you secure your future.
• Paid parental leave, holidays, vacation, and sick days to maintain work‑life balance.
• Employee discounts on merchandise, childcare, pet care, and more.
• Access to an Employee Assistance Program (EAP) and wellness resources.
• Opportunities for tuition reimbursement and professional development courses.
• Performance‑based bonuses and incentive programs that reward exceptional results.

Equal Opportunity & Accessibility

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Bring your passion for service, your leadership skills, and your desire to grow with a company that values every associate.

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