Senior Customer Experience Coordinator – Front‑Line Service Excellence, Loyalty Program Champion, Store Operations Leader, and Retail Experience Architect – brighthush

About brighthush – A Retail Revolution in Every Interaction

brighthush is not just a retailer; it is a movement that redefines how people shop, connect, and feel valued. With a global footprint spanning continents, brighthush blends cutting‑edge design, sustainable sourcing, and a relentless focus on customer delight to create an experience that feels both personal and unforgettable. Our stores are vibrant community hubs where creativity, collaboration, and a passion for service converge, turning everyday visits into memorable stories.

Why brighthush Should Be Your Next Career Destination

• Innovation at the Core: We constantly push the envelope in retail technology, design, and sustainability, rewarding initiative and fresh ideas.
• Diversity & Inclusion: Our workforce celebrates every voice, encouraging open dialogue and empowering each team member to grow and lead.
• Clear Advancement Pathways: From on‑the‑floor coaching to executive leadership, brighthush offers structured training, mentorship, and a transparent ladder of advancement.
• Competitive Compensation: Market‑competitive salary, robust benefits, and a suite of perks that support your well‑being and professional growth.
• Impactful Role: Shape the customer journey, influence store performance, and help define the future of retail at brighthush.

Role Overview – Your Mission as a Senior Customer Experience Coordinator

As the frontline ambassador of brighthush’s brand promise, you will blend leadership, customer service, and operational excellence to ensure every shopper leaves with a smile. Your day‑to‑day will involve guiding a team of Associates, orchestrating seamless store operations, and championing loyalty initiatives that turn first‑time visitors into lifelong advocates.

Key Responsibilities

• Lead & Inspire: Oversee a high‑energy team of Associates, setting standards for courteous, efficient service and fostering a culture of ownership.
• Customer Engagement: Personally greet, assist, and educate customers, leveraging deep product knowledge to create personalized, memorable interactions.
• Store Presentation: Maintain a clean, organized, and visually compelling store environment that reflects brighthush’s brand aesthetics and merchandising standards.
• Training & Development: Mentor Associates on front‑end principles, POS operations, and advanced customer interaction techniques, ensuring consistent service quality.
• Operational Oversight: Allocate registers, manage POS coverage, coordinate breaks, and respond swiftly to staffing needs to keep the store running smoothly.
• Issue Resolution: Address customer concerns promptly, turning challenges into opportunities for loyalty and satisfaction.
• Performance Management: Communicate priorities, provide progress updates, and deliver constructive feedback that drives continuous improvement.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect staff, customers, and assets.
• Program Promotion: Champion brighthush’s credit and loyalty programs, driving enrollment, usage, and member satisfaction.
• Shrink Reduction: Participate in loss prevention initiatives, safeguarding inventory and maximizing profitability.
• Continuous Improvement: Collaborate with senior management to refine training programs, operational processes, and customer experience strategies.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced environment while maintaining meticulous attention to detail.
• Excellent communication, organizational, and interpersonal skills.
• Adaptability to changing priorities and unexpected situations.
• Team player who thrives in a collaborative setting.
• Demonstrated ability to train and develop others.
• Availability to work flexible schedules, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with POS systems and cash handling.
• Knowledge of loyalty program management and member engagement strategies.
• Background in safety and compliance training.
• Prior experience in a high‑volume retail environment.

Skills & Competencies

• Leadership & Coaching
• Customer Service Excellence
• Problem Solving & Decision Making
• Time Management
• Conflict Resolution
• Data‑Driven Decision Making
• Adaptability & Resilience
• Team Collaboration

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the retail landscape. Starting as a Senior Customer Experience Coordinator, you can progress to:

• Senior Store Manager: Oversee multiple departments, drive overall store performance, and mentor a larger team.
• Regional Operations Lead: Manage a portfolio of stores, shape regional strategy, and influence company‑wide initiatives.
• Corporate Program Manager: Lead company‑wide projects such as loyalty program enhancements, customer experience research, and digital transformation.

We invest heavily in professional development through:

• Structured training programs covering leadership, merchandising, and customer engagement.
• Mentorship opportunities with senior leaders across the organization.
• Access to online learning platforms, industry conferences, and certification programs.
• Regular performance reviews with clear growth pathways and personalized development plans.

Work Environment & Culture at brighthush

brighthush prides itself on a culture that celebrates diversity, encourages innovation, and rewards hard work. Our stores are more than retail spaces; they are community hubs where employees feel valued, empowered, and connected. We foster an open‑door policy, provide regular feedback, and celebrate achievements at every level.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $14.00 to $14.50, your actual compensation will reflect your skills, experience, and performance. In addition to a competitive salary, brighthush offers:

• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Employee discounts on brighthush products.
• Flexible spending accounts and health savings accounts.
• Life and disability insurance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend.
• Referral bonuses and recognition programs.

How to Apply

Ready to elevate your career and make a tangible impact on customer experience? Click the link below to submit your application and join the brighthush family.

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Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Contact Information

Location: 5591 Hwy 153, Ste 124, brighthush Store 0815, Hixson, TN, USA

For more information, please contact your brighthush representative.

Join Us Today!

Take the next step in your career and become a key player in delivering unforgettable customer experiences at brighthush. We look forward to welcoming you to our team.