Senior Customer Experience Coordinator – Front‑Store Operations & Loyalty Program Champion – Driving Retail Excellence, Customer Delight, and Team Leadership at brighthush

About brighthush – Pioneering Value‑Driven Retail for the Modern Shopper

brighthush is more than a retailer; it’s a movement that redefines how consumers experience value, style, and community. With a global network of stores spanning apparel, home décor, and lifestyle products, brighthush delivers unbeatable prices without compromising on quality or customer service. Every location is designed to be a vibrant, welcoming hub where shoppers discover the latest trends, connect with like‑minded friends, and feel a genuine sense of belonging.

Our mission is simple: to make every visit memorable by combining exceptional product selection, engaging in‑store experiences, and a loyalty program that rewards real, repeat shoppers. Behind this mission are the people who bring the vision to life—from distribution center teams that keep shelves stocked to front‑store associates who greet each customer with a smile. At brighthush, we believe that our success is built on the passion, creativity, and dedication of our employees.

Why This Role Is Your Next Big Opportunity

As a Senior Customer Experience Coordinator, you will be the linchpin of the customer journey. You’ll shape the first impression shoppers have of brighthush, influence loyalty, and directly impact store performance. This role offers:

• Hands‑on leadership in a fast‑paced retail environment – guide a team through high‑volume days while maintaining a calm, customer‑first atmosphere.
• Mentorship opportunities to develop high‑performing teams – coach associates, share best practices, and create a culture of continuous improvement.
• Direct influence on customer satisfaction, loyalty, and sales metrics – your decisions will drive measurable results that shape the future of the brand.
• Access to a comprehensive benefits package and structured career‑development programs – grow your skill set and advance within a company that values talent.
• A supportive, inclusive workplace that values diversity, innovation, and teamwork – thrive in an environment where every voice is heard.

Key Responsibilities – What You’ll Do Every Day

Your day‑to‑day impact will be felt across the entire store operation. Here’s a deeper look at what you’ll be responsible for:

• Lead by Example: Engage with customers, showcase product knowledge, and model the highest standards of service. Your enthusiasm sets the tone for the entire team.
• Team Oversight: Manage a dynamic front‑end team, assign registers, coordinate breaks, and ensure optimal POS coverage during peak periods.
• Training & Development: Design and deliver engaging training sessions on customer engagement, loyalty program promotion, and visual merchandising best practices.
• Customer Issue Resolution: Address and resolve customer concerns swiftly, turning potential complaints into memorable positive experiences.
• Store Presentation: Maintain a clean, organized, and visually appealing store environment that aligns with brand standards and enhances the shopping journey.
• Performance Management: Set clear expectations, provide constructive feedback, recognize outstanding performance, and coach team members toward continuous improvement.
• Compliance & Safety: Enforce labor laws, company policies, and safety protocols to protect both staff and customers.
• Collaboration with Management: Partner with store leadership to identify training needs, set priorities, and drive shrink‑reduction initiatives.
• Data‑Driven Decision Making: Analyze sales and customer feedback data to inform operational improvements and strategic initiatives.

Essential Qualifications – What We Expect

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual display standards.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in POS systems and basic data entry.
• Ability to multitask and adapt to changing priorities in a dynamic environment.
• Demonstrated ability to train, motivate, and develop a diverse team.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Preferred Qualifications – Bonus Points

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of safety and compliance regulations within a retail context.
• Proficiency in a second language to better serve a diverse customer base.
• Background in data analysis or performance metrics to drive continuous improvement.

Key Skills & Competencies – What Makes You Stand Out

• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable shopping experiences.
• Leadership & Coaching: Ability to inspire, guide, and develop team members to reach their full potential.
• Problem‑Solving: Quick thinker who can resolve issues efficiently while maintaining a positive atmosphere.
• Organizational Acumen: Strong planning and execution skills to manage daily operations and long‑term initiatives.
• Adaptability: Comfortable working in a fast‑moving environment and adjusting to new challenges.
• Collaboration: Works effectively with cross‑functional teams, including merchandising, loss prevention, and corporate partners.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we invest in your professional development. As a Senior Customer Experience Coordinator, you’ll gain access to:

• Structured leadership training programs covering advanced retail management, customer analytics, and strategic planning.
• Mentorship from senior leaders who share insights and best practices.
• Opportunities to transition into store management, regional operations, or corporate roles such as merchandising, marketing, or supply chain.
• Regular performance reviews that identify growth areas and align them with your career aspirations.
• Access to an internal learning portal featuring courses on leadership, communication, and retail technology.

Work Environment & Company Culture – Where You’ll Thrive

brighthush prides itself on a culture that celebrates diversity, encourages innovation, and rewards teamwork. Our core values include:

• Diversity & Inclusion: We welcome individuals from all backgrounds and foster an inclusive environment where everyone can thrive.
• Collaboration: Teamwork is at the core of our success; we celebrate shared achievements and collective problem‑solving.
• Continuous Improvement: We encourage curiosity and continuous learning, providing resources for personal and professional growth.
• Community Engagement: brighthush partners with local charities and community initiatives, giving back and building stronger neighborhoods.

Compensation, Perks, and Benefits – What You’ll Receive

While the starting hourly rate for this position ranges from $14.00 to $14.50, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance plans
• 401(k) retirement savings plan with company match
• Paid time off, including holidays, vacation, and sick leave
• Employee discount program across all brighthush stores
• Employee assistance program (EAP) for mental health support
• Life and disability insurance options
• Wellness initiatives such as gym discounts and wellness challenges
• Professional development stipend for courses and certifications
• Referral bonuses for bringing talented peers into the brighthush family

How to Apply – Take the Next Step

Ready to elevate your career and make a tangible impact on customer satisfaction? Click the link below to submit your application and join the brighthush team. We look forward to discovering how your passion and expertise can help us continue to delight shoppers worldwide.

Apply to this Job

brighthush – Where Every Customer Experience Matters

At brighthush, we believe that a great customer experience starts with great people. If you are a motivated, customer‑focused leader who thrives in a dynamic retail environment, we invite you to apply and become part of a company that values innovation, teamwork, and a relentless pursuit of excellence.