Senior Customer Experience Coordinator – Retail Excellence & Loyalty Program Leadership – brighthush

About brighthush

brighthush is a global trailblazer in the off‑price retail arena, celebrated for delivering premium merchandise at prices that redefine value. With a footprint spanning more than 30 countries and a portfolio of iconic brands, brighthush empowers everyday shoppers to discover style, confidence, and savings in every visit. Our mission is simple yet powerful: to craft unforgettable, customer‑centric experiences that spark loyalty and delight. As part of the brighthush family, you’ll join a culture that champions diversity, fosters collaboration, and invests wholeheartedly in the growth of every team member.

Why brighthush?

• Impactful Work – Every interaction you facilitate shapes the customer journey and fuels brand advocacy.
• Career Growth – Structured learning paths, mentorship programs, and internal mobility opportunities help you progress from front‑line roles to leadership.
• Inclusive Culture – We celebrate individuality, encourage open dialogue, and nurture a safe, respectful workplace.
• Competitive Compensation & Benefits – From health plans to retirement savings, we provide a comprehensive package that supports your well‑being.
• Community & Purpose – Through volunteer initiatives and sustainability projects, you’ll help make a positive impact beyond the store.

Position Overview

As a Senior Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑of‑store operations. You’ll lead a team of Associates, ensuring every customer receives prompt, courteous service while championing our loyalty programs. Your role blends hands‑on customer engagement with strategic oversight, creating a seamless, welcoming environment that turns first‑time shoppers into lifelong advocates.

Key Responsibilities

• Lead, coach, and inspire a high‑performing team of Associates, setting clear expectations and fostering a culture of excellence.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Drive customer satisfaction by addressing concerns swiftly, turning challenges into opportunities for delight.
• Coordinate POS coverage, assign registers, and schedule breaks to ensure optimal staffing and service levels.
• Mentor Associates on front‑end principles, including personalized customer interactions and loyalty program promotion.
• Collaborate with store management to identify training needs, develop coaching plans, and monitor progress.
• Ensure compliance with all labor laws, company policies, and safety protocols.
• Support shrink reduction initiatives, inventory accuracy, and loss prevention strategies.
• Promote credit and loyalty programs, guiding customers through enrollment and benefits.
• Provide constructive feedback, recognize achievements, and cultivate a positive team dynamic.
• Participate in continuous improvement projects, sharing insights that enhance operational efficiency.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a leadership or supervisory role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask, prioritize, and adapt quickly to changing priorities.
• Proficiency in POS systems and basic data entry.
• Commitment to fostering a culture of honesty, integrity, and confidentiality.
• Willingness to work flexible hours, including evenings and weekends.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Experience in training and mentoring associates.

Preferred Qualifications

• Experience in a fast‑paced, high‑volume retail environment.
• Knowledge of loyalty program management and customer retention strategies.
• Background in loss prevention or inventory control.
• Leadership training or certification.
• Fluency in multiple languages.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong problem‑solving abilities and a proactive approach to challenges.
• Effective coaching and feedback delivery.
• Data‑driven decision making and performance tracking.
• Adaptability to new technologies and processes.
• Commitment to safety, compliance, and ethical standards.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by:

• Leadership Development Programs – Structured learning modules, mentorship, and real‑world projects.
• Cross‑functional rotations – Gain exposure to merchandising, supply chain, and marketing.
• Continuous education – Access to online courses, certifications, and tuition reimbursement.
• Performance‑based promotions – Clear pathways from Associate to Store Manager, District Manager, and beyond.
• Global mobility – Opportunities to work in international markets and learn from diverse cultures.

Work Environment & Culture

brighthush’s culture is built on three pillars:

• Respect & Inclusion – Every voice matters; we celebrate differences and promote equity.
• Collaboration & Innovation – Open communication, shared goals, and creative problem‑solving are at the core of our operations.
• Growth & Development – We invest in your professional journey through training, coaching, and career planning.

Our stores are vibrant, energetic spaces where teamwork thrives. From the moment you step in, you’ll feel the brighthush spirit—friendly, dynamic, and customer‑first.

Compensation & Benefits

While specific figures vary by location and role, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience and market standards.
• Performance bonuses tied to store metrics and customer satisfaction.
• Comprehensive health, dental, and vision plans.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discount program on all brighthush merchandise.
• Professional development stipend and tuition assistance.
• Wellness resources, including an Employee Assistance Program (EAP).
• Additional perks such as pet insurance, legal services, and credit union access.

How to Apply

Ready to elevate the customer experience and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to brighthush Today

Location

brighthush Store 1655 Pierre, SD – United States

Join Us

At brighthush, we believe that every customer interaction is an opportunity to create lasting memories. As a Senior Customer Experience Coordinator, you’ll be at the forefront of this mission, guiding associates, delighting shoppers, and driving brand loyalty. If you’re passionate about service excellence, eager to lead, and ready to make a tangible impact, we want to hear from you.

Apply now and become part of a company that values your talent, supports your growth, and celebrates your successes. Let’s shape the future of retail together.