Senior Customer Experience Coordinator – Retail Front‑Line Leadership & Loyalty Program Champion

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 2,000 stores across the United States, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous growth. As a Fortune 100 company, brighthush is committed to creating an inclusive environment where every employee can thrive, learn, and make a tangible impact on the customer experience.

Key Responsibilities

As a Customer Experience Coordinator, you will be the frontline champion of our store’s brand promise. Your role will blend people leadership, operational excellence, and a passion for customer service to ensure every guest leaves brighthush feeling valued, informed, and eager to return.

• Lead by Example – Engage with customers, demonstrate courteous service, and model the brand’s values in every interaction.
• Team Management – Oversee a team of Associates at the front of the store, assigning registers, coordinating breaks, and ensuring adequate POS coverage.
• Train and mentor Associates on front‑end principles, personalizing the customer experience, and promoting loyalty programs.
• Address customer concerns promptly, turning potential issues into positive outcomes.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s standards.
• Collaborate with Store Management to align daily priorities with the store plan and long‑term goals.
• Ensure compliance with all labor laws, company policies, and safety procedures.
• Support shrink reduction initiatives and safety awareness programs.
• Participate in store promotions, inventory management, and merchandising activities as needed.
• Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Demonstrated ability to multitask in a fast‑paced environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team player who collaborates effectively with peers and supervisors.
• Proven ability to train and develop others.
• Availability to work a flexible schedule, including nights and weekends.

Preferred Qualifications

• Experience with loyalty program promotion and customer retention strategies.
• Knowledge of POS systems and cash handling procedures.
• Background in safety compliance and store security initiatives.
• Prior exposure to a large retail chain or a similar high‑volume environment.
• Data‑driven mindset: comfortable using sales reports and metrics to guide decisions.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong leadership presence and the ability to inspire a team.
• Problem‑solving skills, especially in high‑pressure situations.
• Effective communication – both verbal and written – tailored to diverse audiences.
• Time‑management and prioritization to meet daily operational goals.
• Proficiency in Microsoft Office Suite and retail management software.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee’s potential is limitless. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs designed to accelerate your career path.
• Cross‑functional training in merchandising, inventory management, and store operations.
• Mentorship from senior leaders who share their expertise and insights.
• Opportunities to lead special projects, such as store redesigns or new loyalty initiatives.
• Clear advancement tracks to roles such as Store Manager, District Manager, or Corporate Program Manager.

Work Environment & Culture

brighthush fosters a vibrant, inclusive workplace where creativity and collaboration thrive. Our culture is built on:

• Respect for individuality and diverse perspectives.
• Open communication channels that encourage feedback and idea sharing.
• A supportive environment that values work‑life balance and employee well‑being.
• Recognition programs that celebrate both individual and team achievements.
• Commitment to sustainability and community engagement initiatives.

Compensation & Benefits

We offer a competitive hourly rate of $14.25 to $14.75, with potential for overtime and performance bonuses. In addition to a comprehensive benefits package, you will enjoy:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Professional development stipend and tuition reimbursement.
• Discounts on cell phone plans, pet insurance, and credit union services.
• Scholarship program for employees and their families.

How to Apply

If you are ready to lead, inspire, and elevate the customer experience at brighthush, we encourage you to apply today. Join a team that values your contributions, supports your growth, and rewards your dedication.