Senior Customer Experience Coordinator – Retail Leadership & Loyalty Champion – Store Performance Strategist & Team Development Specialist – Elevate Customer Journeys, Drive Store Success, and Foster Inclusive Growth at brighthush

About brighthush

brighthush is more than a retailer; it’s a global movement that redefines the off‑price shopping experience. With a footprint spanning over 30 countries, brighthush brings together a portfolio of iconic brands into a single, vibrant ecosystem that delivers premium merchandise at unbeatable prices. Our stores are not just brick‑and‑mortar locations; they are community hubs where shoppers discover unique products, build lasting loyalty, and experience service that feels personal and memorable.

In the fast‑moving world of retail, every interaction is an opportunity to create lasting value. As a Senior Customer Experience Coordinator, you will be the linchpin that connects our brand promise to the everyday reality of our customers and associates. You’ll shape the rhythm of the store, inspire a team, and drive initiatives that elevate both customer satisfaction and operational excellence.

Why brighthush is the Place to Grow

At brighthush, we believe that people are the heart of retail success. Our culture is built on collaboration, innovation, and personal growth, and we provide a platform for you to thrive. Here’s what makes brighthush a standout destination for ambitious professionals:

• Impactful Work: Your decisions directly influence customer satisfaction, loyalty, and store performance.
• Career Pathways: Structured development programs, mentorship from senior leaders, and clear pathways to senior management roles.
• Inclusive Culture: A workplace that values every voice, promotes equity, and fosters belonging.
• Competitive Compensation: Market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Work‑Life Balance: Flexible scheduling, paid time off, and family‑friendly policies.
• Community Engagement: Opportunities to give back through volunteer initiatives and sustainability projects.

Key Responsibilities

As the Senior Customer Experience Coordinator, you will lead a front‑end team, ensuring that every customer interaction reflects brighthush’s commitment to excellence. Your day‑to‑day responsibilities will include:

• Designing and maintaining a welcoming, organized, and safe store environment that enhances the shopping experience.
• Instilling a culture of honesty, integrity, and confidentiality across all customer interactions.
• Recruiting, training, and mentoring associates on front‑end principles, customer service best practices, and loyalty program promotion.
• Assigning registers, managing POS coverage, and coordinating break schedules to maintain optimal staffing levels.
• Addressing customer concerns promptly, turning challenges into opportunities for delight.
• Ensuring associates execute tasks in line with the store plan, prioritizing activities to meet daily objectives.
• Communicating clearly with management and associates, setting priorities, and providing real‑time progress updates.
• Delivering constructive feedback and recognition to foster a high‑performing team culture.
• Collaborating with store leadership to identify training needs and implement effective development plans.
• Enforcing labor laws, company policies, and safety protocols to protect both staff and customers.
• Driving participation in shrink reduction initiatives and safety awareness programs.
• Supporting and promoting credit and loyalty programs to increase customer retention and revenue.
• Performing additional duties as assigned to support store operations and strategic initiatives.

Performance Metrics & Success Indicators

Your success will be measured by a blend of quantitative and qualitative metrics, including:

• Customer Satisfaction Scores (CSAT) and Net Promoter Score (NPS) improvements.
• Average transaction value and loyalty program enrollment rates.
• Employee engagement scores and turnover rates within your team.
• Operational KPIs such as register uptime, shrinkage percentages, and compliance audit results.
• Achievement of store sales targets and contribution to regional performance goals.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation.
• Proven ability to multitask in a fast‑paced, high‑volume environment.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Adaptability to changing priorities and unexpected situations.
• Team‑player mindset, collaborating effectively with peers and supervisors.
• Demonstrated experience in training and coaching associates.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience with loyalty program management and promotion.
• Knowledge of POS systems and store operations software.
• Background in safety compliance and shrink reduction strategies.
• Leadership training or certification.
• Fluency in multiple languages to serve diverse customer bases.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering memorable experiences.
• Leadership: Ability to inspire, coach, and develop high‑performing teams.
• Problem‑Solving: Quick, effective resolution of customer and operational issues.
• Data‑Driven Decision Making: Use of metrics to guide improvements and celebrate successes.
• Communication: Clear, concise, and persuasive verbal and written skills.
• Adaptability: Thrives in dynamic environments and embraces change.
• Integrity: Upholds ethical standards and confidentiality.

Technology & Tools

To excel in this role, you will work with a suite of retail technologies, including:

• POS and checkout systems (e.g., Square, Lightspeed, or proprietary solutions).
• Customer Relationship Management (CRM) platforms for loyalty program management.
• Analytics dashboards for real‑time performance monitoring.
• Learning Management Systems (LMS) for associate training and certification.
• Communication tools such as Slack, Teams, or internal messaging platforms.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As a Senior Customer Experience Coordinator, you will have access to:

• Structured leadership development programs covering retail operations, customer strategy, and people management.
• Mentorship from senior executives who share insights on career progression and industry trends.
• Cross‑functional projects that broaden your skill set and expose you to different aspects of the business.
• Opportunities to transition into store management, regional operations, or corporate roles in merchandising, marketing, or human resources.
• Continuous learning through workshops, e‑learning modules, and industry conferences.

Work Environment & Culture

brighthush fosters a culture that values collaboration, innovation, and personal growth. Our stores are designed to be inclusive, welcoming, and safe for both customers and associates. You will experience:

• Open‑door leadership that encourages feedback and idea sharing.
• Team‑based recognition programs that celebrate achievements.
• Inclusive hiring practices that reflect the diversity of our communities.
• Commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
• Community outreach programs that allow associates to volunteer and make a positive impact.

Diversity & Inclusion Commitment

brighthush is dedicated to building a workforce that mirrors the communities we serve. We actively promote equity, inclusion, and belonging through:

• Bias‑free recruitment and promotion processes.
• Employee Resource Groups (ERGs) that support underrepresented talent.
• Regular diversity training and cultural competency workshops.
• Transparent reporting on diversity metrics and continuous improvement initiatives.

Compensation & Benefits

While specific salary ranges vary by location and experience, brighthush offers a competitive base salary complemented by performance‑based incentives. Our benefits package is designed to support your well‑being, financial security, and professional growth:

• Employee discount on all brighthush merchandise.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Flexible spending accounts (FSA) for health and dependent care.
• Life and disability insurance options.
• Paid time off, including vacation, sick leave, and paid holidays.
• Paid parental leave and family‑friendly policies.
• Employee assistance program (EAP) for mental health and well‑being.
• Continuing education stipend and tuition reimbursement.
• Employee referral bonuses and recognition programs.
• Discounts on childcare, pet care, and legal services.
• Access to a corporate credit union and financial wellness resources.

Location & Schedule

Location: USA – Liverpool, NY (brighthush Store 0867) Schedule: Flexible, including nights, weekends, and holidays. Rotational shifts are common in retail environments.

How to Apply

If you are ready to lead a team, elevate customer experiences, and grow your career within a dynamic retail organization, we encourage you to apply today. Join brighthush and help us continue to deliver exceptional value to our customers while fostering an inclusive, supportive workplace for all associates.