Senior Customer Experience Designer – AI‑Powered Loyalty & Promotion Platform Visionary, Architect of Immersive Digital Journeys, Personalization Specialist, and Seamless Engagement Champion at brighthush

About brighthush

brighthush is more than a technology partner; we are the architects of tomorrow’s customer experience. In an era where every interaction can either win or lose a customer, we empower brands to transform routine touchpoints into unforgettable moments of delight. By marrying advanced data science, cutting‑edge design, and AI‑driven personalization, we help our clients—ranging from Fortune 500 leaders to high‑growth startups—create loyalty programs that feel intuitive, relevant, and deeply human.

Our mission is simple yet ambitious: turn every interaction into an opportunity for delight and loyalty. We do this by building scalable, AI‑enhanced loyalty and promotion platforms that adapt in real time to each customer’s preferences, behaviors, and context. Whether it’s a mobile app, a web portal, an email campaign, or a social media channel, we design experiences that resonate, engage, and convert.

As we expand our footprint, we’re looking for visionary designers who can help us shape the future of customer experience across the entire digital landscape. If you thrive on solving complex problems, love turning data into design, and want to work with a team that values creativity, collaboration, and continuous learning, brighthush is the place for you.

Why Join brighthush?

At brighthush, great work begins with a culture that nurtures innovation, collaboration, and personal growth. Our remote‑first, flexible work model lets you work from anywhere in the United States or Canada while staying connected to a vibrant community of designers, engineers, and strategists. We invest heavily in continuous learning, mentorship, and career advancement, ensuring that whether you’re a seasoned designer or a rising star, you’ll have the opportunity to shape products that touch millions of lives worldwide.

What sets us apart

• Industry‑leading AI tools that accelerate ideation and iteration.
• Access to a global network of thought leaders and industry events.
• Transparent career paths with clear milestones and promotion criteria.
• Inclusive, diverse, and supportive work environment that values every voice.
• Competitive compensation, comprehensive benefits, and generous time‑off policies.

Role Overview

As a Senior Customer Experience Designer at brighthush, you will be the creative force behind our flagship loyalty and promotion platform. You will lead the end‑to‑end design process—from research and ideation to prototyping and handoff—ensuring that every touchpoint delivers a seamless, engaging, and accessible experience. Your work will span web, mobile, email, and social media, and you will collaborate closely with product managers, data scientists, developers, and marketing strategists to translate complex data insights into intuitive, delightful user journeys.

Key Responsibilities

• Strategic Design Leadership: Own the vision and strategy for the loyalty & promotion experience, aligning design goals with business objectives and customer needs.
• Research & Insight: Conduct user interviews, usability tests, ethnographic studies, and data analysis to uncover pain points, motivations, and opportunities across the customer lifecycle.
• Experience Mapping: Create detailed journey maps, service blueprints, and interaction flows that illustrate the end‑to‑end customer experience.
• Concept & Ideation: Lead brainstorming sessions, sketching workshops, and rapid prototyping to generate innovative concepts that leverage AI personalization, gamification, and contextual offers.
• Design Execution: Produce high‑fidelity mockups, UI kits, and design systems that maintain consistency across web, mobile, email, and social channels.
• Collaboration & Handoff: Work closely with engineering teams to ensure design intent is preserved during development, providing detailed specifications, assets, and style guides.
• Accessibility & Inclusivity: Champion inclusive design principles, ensuring compliance with WCAG 2.1 AA and creating experiences that are usable by people of all abilities.
• Performance & Optimization: Analyze usage metrics, A/B test results, and customer feedback to iterate on designs and improve key performance indicators such as conversion rates, engagement, and NPS.
• Mentorship & Knowledge Sharing: Coach junior designers, share best practices, and contribute to the growth of the design community within brighthush.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and internal workshops, staying ahead of emerging UX trends and AI advancements.

Essential Qualifications

• 10+ years of experience in user experience design, with a strong portfolio that showcases end‑to‑end projects in loyalty, rewards, or e‑commerce platforms.
• Proven expertise in designing for web, mobile, email, and social media, with a deep understanding of responsive and adaptive design principles.
• Hands‑on experience with design tools such as Figma, Sketch, Adobe Creative Cloud, and prototyping tools like Principle or Framer.
• Strong analytical mindset: ability to translate data insights into design decisions and measure impact through quantitative and qualitative metrics.
• Excellent communication skills, capable of presenting complex ideas to stakeholders, facilitating workshops, and advocating for user needs.
• Experience working in a remote, cross‑functional team environment, managing multiple projects simultaneously while meeting tight deadlines.
• Knowledge of accessibility standards (WCAG, ARIA) and inclusive design practices.
• Familiarity with AI/ML concepts and how they can be leveraged for personalization, recommendation engines, or predictive analytics.

Preferred Qualifications

• Background in data science or analytics, with the ability to read and interpret dashboards, cohort analyses, and behavioral metrics.
• Experience designing for subscription or membership models, including churn reduction and upsell strategies.
• Familiarity with design system creation and maintenance, ensuring brand consistency across multiple touchpoints.
• Experience with agile development methodologies and iterative design cycles.
• Published articles, talks, or workshops on UX, AI, or loyalty design.

Core Competencies & Skills

• User‑Centric Thinking: Empathy for diverse user personas and the ability to translate insights into actionable design solutions.
• Strategic Vision: Ability to align design initiatives with business goals and market trends.
• Technical Proficiency: Comfortable with HTML/CSS basics, design tokens, and API integration concepts.
• Collaboration & Influence: Skilled at building consensus across product, engineering, marketing, and data science teams.
• Adaptability: Thrives in a fast‑moving environment, quickly pivoting priorities based on new data or stakeholder feedback.
• Mentorship: Passion for coaching junior designers and fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, every project is a chance to grow. As a Senior Customer Experience Designer, you will:

• Lead cross‑functional initiatives that shape the future of loyalty technology.
• Progress into a Lead Design or Head of Experience role, overseeing a team of designers and setting the strategic direction for the entire product suite.
• Participate in our internal “Innovation Lab,” where you can experiment with emerging AI tools, AR/VR prototypes, and new interaction paradigms.
• Attend industry conferences, workshops, and hackathons—often with travel support—to stay at the forefront of UX and AI trends.
• Benefit from a structured mentorship program, pairing you with senior leaders across design, product, and engineering.

Work Environment & Culture

Our remote‑first culture means you can work from anywhere in the United States or Canada, but you’ll still feel part of a tight‑knit community. We host:

• Monthly virtual coffee chats and design critique sessions.
• Quarterly all‑hands meetings where leaders share company updates and celebrate wins.
• Annual retreats (virtual or in‑person) that combine team building, skill workshops, and fun activities.
• Inclusive hiring practices that prioritize diverse perspectives and foster belonging.
• Flexible work hours that respect work‑life balance and personal commitments.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary that reflects the high impact of your role. In addition, you’ll receive:

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, or conferences.
• Equity options that allow you to share in the company’s success.
• Wellness programs, mental health resources, and flexible spending accounts.

How to Apply

Ready to shape the future of loyalty and customer experience? Submit your resume, portfolio, and a brief cover letter explaining why you’re the perfect fit for brighthush. We’re excited to hear how your vision and expertise can help us turn every interaction into an unforgettable moment of delight.