Senior Customer Experience & Digital Transformation Strategist – Enterprise CX Leadership, Revenue Growth Champion, Innovation Advocate – Remote Role at brighthush

About brighthush

brighthush is a forward‑thinking, results‑driven consultancy that partners with mid‑market and enterprise clients to unlock the full potential of their customer experience (CX) programs. We blend deep industry expertise, data‑centric insights, and cutting‑edge technology to help organizations turn every customer interaction into a revenue‑generating opportunity. Our culture is built on collaboration, continuous learning, and an unwavering commitment to client success. At brighthush, we believe that the best ideas come from listening, experimenting, and relentlessly pursuing excellence.

Position Overview

We are seeking an experienced Senior Customer Experience Consultant to join our growing team. This role will be a trusted advisor to senior leaders across marketing, sales, service, IT, and executive leadership, designing and implementing end‑to‑end CX solutions that drive measurable business outcomes. Whether you prefer a full‑time, permanent role or a flexible contract engagement, you will have the opportunity to work remotely from anywhere in the United States while collaborating with a talented, cross‑functional team.

Why brighthush?

• Work with a portfolio of high‑impact clients across B2B and B2C sectors.
• Leverage a proprietary CX framework that delivers prescriptive, data‑driven actions.
• Access to a robust technology stack, including brighthush CRM, automation tools, and advanced analytics.
• Opportunity to shape the future of CX strategy and influence industry best practices.
• Competitive compensation, flexible work arrangements, and a culture that values growth, integrity, and teamwork.

Key Responsibilities

As a Senior Customer Experience Consultant at brighthush, you will:

• Design CX Strategy – Craft comprehensive, evidence‑based CX roadmaps that align with business objectives and customer expectations.
• Architect CX Solutions – Translate strategy into actionable plans, integrating processes, technology, and organizational change.
• Lead Cross‑Functional Teams – Partner with marketing, sales, service, IT, and executive stakeholders to ensure seamless execution.
• Drive Business Development – Identify new opportunities, develop proposals, and close deals that expand our client base.
• Deliver Consulting Services – Conduct workshops, training sessions, and executive briefings to embed CX best practices.
• Measure Impact – Build and monitor KPIs such as Customer Lifetime Value (CLV), Net Promoter Score (NPS), retention rates, and revenue lift.
• Mentor and Coach – Provide guidance to junior consultants and client teams, fostering a culture of continuous improvement.
• Stay Current – Keep abreast of emerging CX trends, technologies, and regulatory changes to keep our solutions cutting‑edge.
• Champion Innovation – Identify and pilot new tools, methodologies, and creative approaches that elevate the customer journey.
• Advocate for the Customer – Serve as the voice of the customer within client organizations, ensuring that decisions reflect real user needs.

Essential Qualifications

• Minimum 15 years of CX experience, with at least 7 years in a consulting or senior operational role.
• Proven track record of delivering measurable business outcomes through CX initiatives.
• Deep knowledge of CX frameworks, data analytics, and technology implementation (e.g., brighthush CRM, process automation, reporting tools).
• Strong business acumen and ability to translate data insights into strategic actions.
• Exceptional communication skills – able to present complex ideas to C‑suite executives and diverse audiences.
• Experience leading cross‑functional teams in a matrixed environment.
• High integrity, professionalism, and a passion for building lasting client relationships.
• U.S. citizenship or permanent residency – no visa sponsorship required.

Preferred Qualifications

• Experience in B2B and B2C sectors, particularly in technology, finance, or consumer goods.
• Certifications in CX, Six Sigma, Agile, or related disciplines.
• Background in data science or analytics, with proficiency in SQL, Tableau, or similar tools.
• Previous success in scaling CX programs across multiple regions or business units.
• Fluency in additional languages is a plus.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Analytical Rigor & Data‑Driven Decision Making
• Change Management & Stakeholder Engagement
• Project Management – scope, budget, timeline, quality control
• Consulting & Coaching – ability to mentor others and facilitate learning
• Presentation & Storytelling – compelling executive‑level communication
• Adaptability – thrive in fast‑paced, evolving environments
• Collaboration – work effectively across functional teams and cultures

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will:

• Participate in a structured mentorship program with senior leaders.
• Access a library of industry research, case studies, and proprietary frameworks.
• Attend internal and external training sessions, conferences, and workshops.
• Earn certifications and credentials that enhance your marketability.
• Progress into senior consulting roles, practice leadership, or specialized CX domains.
• Lead high‑visibility projects that shape the future of customer experience across industries.

Work Environment & Culture

Our culture is defined by:

• Collaboration – open communication, shared knowledge, and collective problem solving.
• Innovation – encouraging experimentation and rewarding creative solutions.
• Integrity – transparency, accountability, and ethical conduct in all interactions.
• Growth Mindset – continuous learning, skill development, and personal advancement.
• Remote‑first flexibility with optional on‑site retreats and team building events.
• Inclusive environment that celebrates diverse perspectives and backgrounds.
• Regular feedback loops and performance reviews that focus on development rather than just metrics.

Compensation & Benefits

While specific figures vary by experience and engagement type, brighthush offers:

• Competitive base salary aligned with industry benchmarks.
• Performance‑based bonuses and profit‑sharing opportunities.
• Comprehensive health, dental, and vision plans.
• 401(k) matching and retirement planning resources.
• Generous paid time off, flexible holidays, and wellness programs.
• Professional development budget and access to learning platforms.
• Technology stipend for home office setup.
• Employee assistance program and mental health resources.
• Annual company‑wide retreat and quarterly virtual social events.

How to Apply

Ready to elevate customer experience and drive revenue growth? Please submit your resume and a cover letter that highlights:

• Your most impactful CX projects and measurable results.
• How you have partnered with senior leadership to transform customer journeys.
• Any relevant certifications or specialized expertise.
• Examples of how you have led cross‑functional teams to deliver on ambitious goals.

Send your application to [email protected] and reference “Senior Customer Experience Consultant – brighthush” in the subject line.

Join brighthush Today

At brighthush, we are building a future where customer experience is not just a function but a strategic engine for growth. If you are passionate about turning data into insight, strategy into action, and customers into advocates, we want to hear from you. Apply now and become part of a team that values innovation, integrity, and impact.