Senior Customer Experience Insight Specialist – Remote In‑Home Product Testing & Consumer Feedback Analyst Driving Innovation in Consumer Goods & Lifestyle Products at brighthush

About brighthush: Pioneering Real‑World Product Insight

brighthush is at the forefront of a new era in consumer research. We connect brands with thousands of trusted home testers across the country, turning everyday usage into actionable data that fuels product design, marketing, and strategy. Whether a niche startup is refining its first prototype or a global conglomerate is preparing a worldwide launch, brighthush delivers the evidence that accelerates time‑to‑market, reduces risk, and ensures products truly resonate with consumers. Our mission is simple: bridge the gap between design intent and real‑life experience, so every touchpoint delivers delight, usability, and lasting value.

Why brighthush is the Ideal Place for Your Next Career Move

At brighthush, we believe that the best ideas come from real people, not just labs. That philosophy shapes everything we do—from the tools we build to the culture we nurture. Here’s what you’ll experience when you join our remote‑first, data‑driven team:

• Unmatched Flexibility: Work from home, set your own hours, and choose projects that fit your lifestyle.
• Competitive Compensation: Earn between $25 and $45 per hour, with rates scaling to project scope and product category.
• Direct Impact: Your insights shape product features, user journeys, and marketing narratives for leading brands.
• Continuous Learning: Access industry reports, data analytics workshops, and mentorship from seasoned product managers.
• Inclusive, Collaborative Culture: A remote‑first environment that values diverse perspectives and encourages open dialogue.

Key Responsibilities

As a Senior Customer Experience Insight Specialist, you will be the frontline observer and analyst of how consumers interact with products in their natural environment. Your day‑to‑day tasks will include:

• Designing Test Protocols: Create detailed, user‑friendly testing guides that align with project objectives and ensure consistency across diverse households.
• Recruiting and Managing Testers: Identify, onboard, and maintain relationships with a network of home testers, ensuring a representative sample across demographics.
• Collecting Qualitative Data: Conduct structured interviews, gather diary entries, and facilitate focus groups to capture nuanced consumer experiences.
• Analyzing Quantitative Metrics: Use survey tools, usage logs, and performance dashboards to quantify satisfaction, usability, and feature adoption.
• Synthesizing Insights: Translate raw data into actionable insights, highlighting pain points, delight moments, and opportunities for improvement.
• Reporting and Presentation: Prepare clear, visually engaging reports and deliver findings to cross‑functional teams, including product, design, and marketing.
• Continuous Improvement: Evaluate testing methodologies, recommend enhancements, and stay abreast of emerging research tools and techniques.

Essential Qualifications

• Minimum of 3 years experience in consumer research, product testing, or user experience (UX) research.
• Strong analytical mindset with proficiency in statistical analysis tools (e.g., SPSS, R, Python) and data visualization platforms (e.g., Tableau, Power BI).
• Excellent written and verbal communication skills, capable of translating complex data into clear, actionable narratives.
• Proficiency in designing and administering surveys, interviews, and usability tests.
• Experience working remotely with a distributed team, using collaboration tools such as Slack, Zoom, and Asana.
• Strong organizational skills, with the ability to manage multiple projects simultaneously while meeting tight deadlines.
• Passion for consumer products and a curiosity about how everyday users interact with technology and household items.

Preferred Qualifications

• Background in psychology, sociology, or a related field that informs human‑centered research.
• Experience with ethnographic research or in‑home observation studies.
• Familiarity with agile product development cycles and the ability to work closely with product managers and designers.
• Knowledge of emerging technologies such as IoT, wearable devices, or smart home ecosystems.
• Multilingual capabilities to engage testers from diverse cultural backgrounds.

Core Skills & Competencies

• Research Design: Ability to craft robust study protocols that yield reliable, actionable data.
• Data Analysis: Proficiency in both qualitative coding and quantitative statistical methods.
• Stakeholder Management: Skilled at building rapport with clients, internal teams, and external partners.
• Problem‑Solving: Creative thinker who can identify root causes and propose innovative solutions.
• Adaptability: Comfortable navigating shifting priorities and rapidly evolving product landscapes.
• Tech Savvy: Comfortable using a variety of research tools, data platforms, and remote collaboration software.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Senior Customer Experience Insight Specialist, you will have the chance to:

• Progress into senior research roles, such as Lead Insight Analyst or Director of Consumer Research.
• Transition into product management, leveraging your deep understanding of user needs to shape product roadmaps.
• Take on consulting projects for high‑profile clients, expanding your portfolio and industry reputation.
• Lead internal training sessions, sharing best practices and emerging research methodologies with peers.
• Participate in cross‑functional initiatives, collaborating with design, engineering, and marketing teams to co‑create user‑centric solutions.

Work Environment & Company Culture

Our remote‑first culture is built on trust, transparency, and a shared commitment to excellence. You’ll find:

• Weekly virtual coffee chats that foster community across time zones.
• Monthly “Innovation Fridays” where teams pitch new research tools or product ideas.
• A culture of continuous feedback, with regular one‑on‑ones and 360° reviews.
• Access to a digital library of industry reports, webinars, and research journals.
• Inclusive hiring practices that celebrate diversity in all its forms.

Compensation, Perks & Benefits

While the hourly rate ranges from $25 to $45 based on project scope, we also offer:

• Health, dental, and vision insurance options for full‑time hires.
• Flexible paid time off and a generous holiday calendar.
• Professional development stipend for courses, certifications, or conferences.
• Equity or profit‑sharing opportunities for long‑term contributors.
• Access to a wellness program, including virtual fitness classes and mental health resources.

How to Apply

Ready to bring your research expertise to a forward‑thinking, impact‑driven team? Submit your résumé, a brief cover letter highlighting your most relevant experience, and a portfolio of past research projects (if available). We look forward to exploring how your unique perspective can help shape the next generation of consumer products at brighthush.

Apply now and start turning everyday consumer experiences into strategic insights that drive innovation!